Multi-department support bot with slash commands, Pinecone & Telegram

Name: Multi-department support bot with slash commands, Pinecone & Telegram
Availability: InStock
Author: moosa

Multi-department support bot with slash commands, Pinecone & Telegram preview

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Important notice

This workflow is provided as-is. Please review and test before using in production.

Overview

My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using:

/billing - For payment and invoice questions
/tech-support - For technical assistance
/return-policy - For returns and refunds

Key Features:

Command-based routing
Direct department access via slash commands

State management

Tracks active conversations in PostgreSQL

Knowledge base integration

Pinecone vector stores for each department

Auto-updating

New Google Drive documents automatically populate the knowledge base
Context-aware
Maintains department choice

moosa

12 workflows

Nodes

n8n-nodes-base.switch n8n-nodes-base.telegram @n8n/n8n-nodes-langchain.vectorstorepinecone n8n-nodes-base.googledrivetrigger n8n-nodes-base.googledrive n8n-nodes-base.stickynote @n8n/n8n-nodes-langchain.embeddingscohere @n8n/n8n-nodes-langchain.documentdefaultdataloader

Complexity

advanced

Published 15 Jul 2025

Likes 0

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Install path: /data/workflows/6010/6010.json

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Multi-department support bot with slash commands, Pinecone & Telegram

Workflow preview

Important notice

Overview

My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using:

Key Features:

State management

Knowledge base integration

Auto-updating