Multi-department support bot with slash commands, Pinecone & Telegram

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using: /billing For payment and invoice que...

Best for

Support Chatbot automation workflows
AI RAG automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.switch, n8n-nodes-base.telegram, @n8n/n8n-nodes-langchain.vectorstorepinecone, n8n-nodes-base.googledrivetrigger, n8n-nodes-base.googledrive, n8n-nodes-base.stickynote, @n8n/n8n-nodes-langchain.embeddingscohere, @n8n/n8n-nodes-langchain.documentdefaultdataloader

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by moosa.

Original n8n.io source

1.1 Workflow description

Title: Multi-department support bot with slash commands, Pinecone & Telegram
Workflow name: Multi-department support bot with slash commands, Pinecone & Telegram

My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using:

/billing - For payment and invoice questions
/tech-support - For technical assistance
/return-policy - For returns and refunds

Key Features:

Command-based routing
Direct department access via slash commands

State management

Tracks active conversations in PostgreSQL

Knowledge base integration

Pinecone vector stores for each department

Auto-updating

New Google Drive documents automatically populate the knowledge base
Context-aware
Maintains department choice

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Switch

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 3.2

Block 2 - return policy

Type / Role: n8n-nodes-base.telegram - telegram
Config choices: Version 1.2

Block 3 - talk technical

Type / Role: n8n-nodes-base.telegram - telegram
Config choices: Version 1.2

Block 4 - billing

Type / Role: n8n-nodes-base.telegram - telegram
Config choices: Version 1.2

Block 5 - Pinecone Vector Store3

Type / Role: @n8n/n8n-nodes-langchain.vectorStorePinecone - vectorStorePinecone
Config choices: Version 1.3

Block 6 - Google Drive Trigger

Type / Role: n8n-nodes-base.googleDriveTrigger - googleDriveTrigger
Config choices: Version 1

Block 7 - Download file

Type / Role: n8n-nodes-base.googleDrive - googleDrive
Config choices: Version 3

Block 8 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 9 - Embeddings Cohere3

Type / Role: @n8n/n8n-nodes-langchain.embeddingsCohere - embeddingsCohere
Config choices: Version 1

Block 10 - Default Data Loader

Type / Role: @n8n/n8n-nodes-langchain.documentDefaultDataLoader - documentDefaultDataLoader
Config choices: Version 1.1

Block 11 - Character Text Splitter

Type / Role: @n8n/n8n-nodes-langchain.textSplitterCharacterTextSplitter - textSplitterCharacterTextSplitter
Config choices: Version 1

Block 12 - Pinecone Vector Store4

Type / Role: @n8n/n8n-nodes-langchain.vectorStorePinecone - vectorStorePinecone
Config choices: Version 1.3

Block 13 - Google Drive Trigger1

Type / Role: n8n-nodes-base.googleDriveTrigger - googleDriveTrigger
Config choices: Version 1

Block 14 - Download file1

Type / Role: n8n-nodes-base.googleDrive - googleDrive
Config choices: Version 3

Block 15 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 16 - Embeddings Cohere4

Type / Role: @n8n/n8n-nodes-langchain.embeddingsCohere - embeddingsCohere
Config choices: Version 1

Block 17 - Default Data Loader1

Type / Role: @n8n/n8n-nodes-langchain.documentDefaultDataLoader - documentDefaultDataLoader
Config choices: Version 1.1

Block 18 - Character Text Splitter1

Type / Role: @n8n/n8n-nodes-langchain.textSplitterCharacterTextSplitter - textSplitterCharacterTextSplitter
Config choices: Version 1

Block 19 - Pinecone Vector Store5

Type / Role: @n8n/n8n-nodes-langchain.vectorStorePinecone - vectorStorePinecone
Config choices: Version 1.3

Block 20 - Google Drive Trigger2

Type / Role: n8n-nodes-base.googleDriveTrigger - googleDriveTrigger
Config choices: Version 1

Block 21 - Download file2

Type / Role: n8n-nodes-base.googleDrive - googleDrive
Config choices: Version 3

Block 22 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 23 - Embeddings Cohere5

Type / Role: @n8n/n8n-nodes-langchain.embeddingsCohere - embeddingsCohere
Config choices: Version 1

Block 24 - Default Data Loader2

Type / Role: @n8n/n8n-nodes-langchain.documentDefaultDataLoader - documentDefaultDataLoader
Config choices: Version 1.1

Showing the first 24 of 52 workflow blocks. Download the JSON for the full node graph.

3. Summary Table

Workflow	Multi-department support bot with slash commands, Pinecone & Telegram
Complexity	advanced
Nodes	52
Categories	Support Chatbot, AI RAG
Author	moosa
Published	14 Jul 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/6010/6010.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows AI RAG workflows

Frequently asked questions

What does Multi-department support bot with slash commands, Pinecone & Telegram do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot, AI RAG use case.

moosa

12 workflows

Nodes

n8n-nodes-base.switch n8n-nodes-base.telegram @n8n/n8n-nodes-langchain.vectorstorepinecone n8n-nodes-base.googledrivetrigger n8n-nodes-base.googledrive n8n-nodes-base.stickynote @n8n/n8n-nodes-langchain.embeddingscohere @n8n/n8n-nodes-langchain.documentdefaultdataloader

Complexity

advanced

Published 14 Jul 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/6010/6010.json

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Multi-department support bot with slash commands, Pinecone & Telegram

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using:

Key Features:

State management

Knowledge base integration

Auto-updating

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Switch

Block 2 - return policy

Block 3 - talk technical

Block 4 - billing

Block 5 - Pinecone Vector Store3

Block 6 - Google Drive Trigger

Block 7 - Download file

Block 8 - Sticky Note

Block 9 - Embeddings Cohere3

Block 10 - Default Data Loader

Block 11 - Character Text Splitter

Block 12 - Pinecone Vector Store4

Block 13 - Google Drive Trigger1

Block 14 - Download file1

Block 15 - Sticky Note1

Block 16 - Embeddings Cohere4

Block 17 - Default Data Loader1

Block 18 - Character Text Splitter1

Block 19 - Pinecone Vector Store5

Block 20 - Google Drive Trigger2

Block 21 - Download file2

Block 22 - Sticky Note2

Block 23 - Embeddings Cohere5

Block 24 - Default Data Loader2

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions