Monitor lead response time SLA breaches with Google Sheets & Telegram alerts

Name: Monitor lead response time SLA breaches with Google Sheets & Telegram alerts
Availability: InStock
Author: Rahul Joshi

Monitor lead response time SLA breaches with Google Sheets & Telegram alerts preview

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Important notice

This workflow is provided as-is. Please review and test before using in production.

Overview

Description

Never miss a lead again with this SLA Breach Alert automation powered by n8n! This workflow continuously monitors your Google Sheets for un-replied leads and automatically triggers instant Telegram alerts, ensuring your team takes immediate action.

By running frequent SLA checks, enriching alerts with direct Google Sheet links, and sending real-time notifications, this automation helps prevent unattended leads, reduce response delays, and boost customer engagement.

What This Template Does

📅 Runs every 5 minutes to monitor SLA breaches 📋 Fetches lead data (status, contact, timestamps) from Google Sheets 🕒 Identifies leads marked “Un-replied” beyond the 15-minute SLA 🔗 Enriches alerts with direct Google Sheet row links for quick action 📲 Sends Telegram alerts with lead details for immediate response

Step-by-Step Setup

Prepare Your Google Sheet
Create a sheet with the following columns (minimum required):
- Lead Name
- Email
- Phone
- Status (values: Replied, Un-replied)
- Timestamp (time of last update/reply)
Set Up Google Sheets in n8n
- Connect your Google account in n8n.
- Point the workflow to your sheet (remove any hardcoded document IDs before sharing).
Configure SLA Check
- Use the IF node to filter leads where:
- Status = Un-replied
  - Time since timestamp > 15 minutes
Enrich Alerts with Links
- Add a Code node to generate direct row links to the sheet.
Set Up Telegram Bot
- Create a Telegram bot via @BotFather.
- Add the bot to your team chat.
- Store the botToken securely (remove chatId before sharing templates).
Send Alerts
- Configure the Telegram node in n8n to send lead details + direct Google Sheet link.

Customization Guidance

Adjust the SLA window (e.g., 30 minutes or 1 hour) by modifying the IF node condition.
Add more fields from Google Sheets (e.g., Company, Owner) to enrich the alert.
Replace Telegram with Slack or Email if your team prefers a different channel.
Extend the workflow to auto-assign leads in your CRM once alerted.

Perfect For

Sales teams that need to respond to leads within strict SLAs
Support teams ensuring no customer request is ignored
Businesses aiming to keep lead response times sharp and consistent

Rahul Joshi

253 workflows

Nodes

n8n-nodes-base.cron n8n-nodes-base.if n8n-nodes-base.googlesheets n8n-nodes-base.telegram n8n-nodes-base.code n8n-nodes-base.stickynote

Complexity

intermediate

Published 05 Sept 2025

Likes 0

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Install path: /data/workflows/8293/8293.json

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Monitor lead response time SLA breaches with Google Sheets & Telegram alerts

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Important notice

Overview