Monitor lead response time SLA breaches with Google Sheets & Telegram alerts

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Description Never miss a lead again with this SLA Breach Alert automation powered by n8n! This workflow continuously monitors your Google Sheets for un replied leads and automatically triggers inst...

Best for

Lead Nurturing automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.cron, n8n-nodes-base.if, n8n-nodes-base.googlesheets, n8n-nodes-base.telegram, n8n-nodes-base.code, n8n-nodes-base.stickynote

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Rahul Joshi.

Original n8n.io source

1.1 Workflow description

Title: Monitor lead response time SLA breaches with Google Sheets & Telegram alerts
Workflow name: Monitor lead response time SLA breaches with Google Sheets & Telegram alerts

Description

Never miss a lead again with this SLA Breach Alert automation powered by n8n! This workflow continuously monitors your Google Sheets for un-replied leads and automatically triggers instant Telegram alerts, ensuring your team takes immediate action.

By running frequent SLA checks, enriching alerts with direct Google Sheet links, and sending real-time notifications, this automation helps prevent unattended leads, reduce response delays, and boost customer engagement.

What This Template Does

📅 Runs every 5 minutes to monitor SLA breaches 📋 Fetches lead data (status, contact, timestamps) from Google Sheets 🕒 Identifies leads marked “Un-replied” beyond the 15-minute SLA 🔗 Enriches alerts with direct Google Sheet row links for quick action 📲 Sends Telegram alerts with lead details for immediate response

Step-by-Step Setup

Prepare Your Google Sheet
Create a sheet with the following columns (minimum required):
- Lead Name
- Email
- Phone
- Status (values: Replied, Un-replied)
- Timestamp (time of last update/reply)
Set Up Google Sheets in n8n
- Connect your Google account in n8n.
- Point the workflow to your sheet (remove any hardcoded document IDs before sharing).
Configure SLA Check
- Use the IF node to filter leads where:
- Status = Un-replied
  - Time since timestamp > 15 minutes
Enrich Alerts with Links
- Add a Code node to generate direct row links to the sheet.
Set Up Telegram Bot
- Create a Telegram bot via @BotFather.
- Add the bot to your team chat.
- Store the botToken securely (remove chatId before sharing templates).
Send Alerts
- Configure the Telegram node in n8n to send lead details + direct Google Sheet link.

Customization Guidance

Adjust the SLA window (e.g., 30 minutes or 1 hour) by modifying the IF node condition.
Add more fields from Google Sheets (e.g., Company, Owner) to enrich the alert.
Replace Telegram with Slack or Email if your team prefers a different channel.
Extend the workflow to auto-assign leads in your CRM once alerted.

Perfect For

Sales teams that need to respond to leads within strict SLAs
Support teams ensuring no customer request is ignored
Businesses aiming to keep lead response times sharp and consistent

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Every 5 Minutes

Type / Role: n8n-nodes-base.cron - cron
Config choices: Version 1

Block 2 - SLA Breach Check

Type / Role: n8n-nodes-base.if - if
Config choices: Version 1

Block 3 - Get row(s) in sheet

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4

Block 4 - Send a text message

Type / Role: n8n-nodes-base.telegram - telegram
Config choices: Version 1.2

Block 5 - Code1

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 6 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 7 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 8 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 9 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Monitor lead response time SLA breaches with Google Sheets & Telegram alerts
Complexity	intermediate
Nodes	9
Categories	Lead Nurturing
Author	Rahul Joshi
Published	05 Sept 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/8293/8293.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Lead Nurturing workflows

Frequently asked questions

What does Monitor lead response time SLA breaches with Google Sheets & Telegram alerts do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Lead Nurturing use case.

Rahul Joshi

269 workflows

Nodes

n8n-nodes-base.cron n8n-nodes-base.if n8n-nodes-base.googlesheets n8n-nodes-base.telegram n8n-nodes-base.code n8n-nodes-base.stickynote

Complexity

intermediate

Published 05 Sept 2025

Likes 0

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Install path: /data/workflows/8293/8293.json

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Monitor lead response time SLA breaches with Google Sheets & Telegram alerts

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Every 5 Minutes

Block 2 - SLA Breach Check

Block 3 - Get row(s) in sheet

Block 4 - Send a text message

Block 5 - Code1

Block 6 - Sticky Note

Block 7 - Sticky Note1

Block 8 - Sticky Note2

Block 9 - Sticky Note3

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions