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Handle e-commerce support, orders and inventory with Claude, Shopify and Slack

Workflow preview

Handle e-commerce support, orders and inventory with Claude, Shopify and Slack preview
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Overview

Creates an AI-powered sales and support agent connected to live store data from Shopify/WooCommerce. MCP ensures controlled access to inventory and order systems. Automatically handles customer queries, stock alerts, and refund logic to reduce manual workload.

How it works

  1. Trigger — Listens for incoming customer support requests via Webhook (chat, email, or API)
  2. Fetch context — Retrieves live order status and inventory data from Shopify in parallel
  3. AI reasoning — Claude AI analyzes the query with full store context and decides action
  4. Route intent — Classifies into: Order Inquiry, Inventory Check, Refund Request, or General Support
  5. Act — Processes refunds, sends stock alerts, or responds to customer automatically
  6. Log & notify — Saves interaction to PostgreSQL and notifies team via Slack for escalations

Setup steps

  1. Shopify / WooCommerce — Add your store API credentials to the HTTP Request nodes
  2. Claude AI — Set your Anthropic API key in the AI node credentials
  3. PostgreSQL — Create a support_interactions table to log all AI-handled tickets
  4. Slack — Add your incoming webhook URL to the Slack notification node
  5. Email — Configure SMTP credentials for customer-facing response emails
  6. Test — Send a test webhook payload, verify all branches, then activate

Intent branches the AI handles:

ORDER_INQUIRY → Tracks shipment, shows order details REFUND_REQUEST → Auto-processes eligible refunds via Shopify API INVENTORY_CHECK → Detects low-stock (≤5 units) and fires Slack alert PRICING_INQUIRY / GENERAL_SUPPORT → Smart contextual response

Before activating, update these placeholders:

YOUR-STORE.myshopify.com + YOUR_SHOPIFY_ACCESS_TOKEN YOUR_SLACK_WEBHOOK_URL (appears in 3 nodes) SMTP credentials + [email protected] PostgreSQL credentials (create a support_interactions table)

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