Handle e-commerce support, orders and inventory with Claude, Shopify and Slack

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1. Workflow Overview

Creates an AI powered sales and support agent connected to live store data from Shopify/WooCommerce. MCP ensures controlled access to inventory and order systems. Automatically handles customer que...

Best for

Support Chatbot automation workflows
AI Chatbot automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.stickynote, n8n-nodes-base.webhook, n8n-nodes-base.httprequest, n8n-nodes-base.merge, n8n-nodes-base.code, n8n-nodes-base.switch, n8n-nodes-base.postgres, n8n-nodes-base.emailsend

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Oneclick AI Squad.

Original n8n.io source

1.1 Workflow description

Title: Handle e-commerce support, orders and inventory with Claude, Shopify and Slack
Workflow name: Handle e-commerce support, orders and inventory with Claude, Shopify and Slack

Creates an AI-powered sales and support agent connected to live store data from Shopify/WooCommerce. MCP ensures controlled access to inventory and order systems. Automatically handles customer queries, stock alerts, and refund logic to reduce manual workload.

How it works

Trigger — Listens for incoming customer support requests via Webhook (chat, email, or API)
Fetch context — Retrieves live order status and inventory data from Shopify in parallel
AI reasoning — Claude AI analyzes the query with full store context and decides action
Route intent — Classifies into: Order Inquiry, Inventory Check, Refund Request, or General Support
Act — Processes refunds, sends stock alerts, or responds to customer automatically
Log & notify — Saves interaction to PostgreSQL and notifies team via Slack for escalations

Setup steps

Shopify / WooCommerce — Add your store API credentials to the HTTP Request nodes
Claude AI — Set your Anthropic API key in the AI node credentials
PostgreSQL — Create a support_interactions table to log all AI-handled tickets
Slack — Add your incoming webhook URL to the Slack notification node
Email — Configure SMTP credentials for customer-facing response emails
Test — Send a test webhook payload, verify all branches, then activate

Intent branches the AI handles:

ORDER_INQUIRY → Tracks shipment, shows order details REFUND_REQUEST → Auto-processes eligible refunds via Shopify API INVENTORY_CHECK → Detects low-stock (≤5 units) and fires Slack alert PRICING_INQUIRY / GENERAL_SUPPORT → Smart contextual response

Before activating, update these placeholders:

YOUR-STORE.myshopify.com + YOUR_SHOPIFY_ACCESS_TOKEN YOUR_SLACK_WEBHOOK_URL (appears in 3 nodes) SMTP credentials + [email protected] PostgreSQL credentials (create a support_interactions table)

Explore More LinkedIn & Social Automation: Contact us to design AI-powered lead nurturing, content engagement, and multi-platform reply workflows tailored to your growth strategy.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 2 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 3 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 4 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 5 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 6 - Receive customer support request

Type / Role: n8n-nodes-base.webhook - webhook
Config choices: Version 2

Block 7 - Fetch order details from Shopify

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 8 - Fetch inventory levels from Shopify

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 9 - Merge order and inventory data

Type / Role: n8n-nodes-base.merge - merge
Config choices: Version 3

Block 10 - AI agent analyzes query and classifies intent

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 11 - Route by customer intent

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 3

Block 12 - Process refund via Shopify API

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 13 - Send low stock alert to team

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 14 - Store interaction in PostgreSQL

Type / Role: n8n-nodes-base.postgres - postgres
Config choices: Version 2.5

Block 15 - Escalate complex cases to human agent

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 16 - Build final customer response

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 17 - Email AI response to customer

Type / Role: n8n-nodes-base.emailSend - emailSend
Config choices: Version 2.1

Block 18 - Post interaction summary to Slack

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 19 - Log success and track agent statistics

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 20 - Send immediate webhook acknowledgement

Type / Role: n8n-nodes-base.respondToWebhook - respondToWebhook
Config choices: Version 1.1

3. Summary Table

Workflow	Handle e-commerce support, orders and inventory with Claude, Shopify and Slack
Complexity	advanced
Nodes	20
Categories	Support Chatbot, AI Chatbot
Author	Oneclick AI Squad
Published	22 Feb 2026

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/13594/13594.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows AI Chatbot workflows

Frequently asked questions

What does Handle e-commerce support, orders and inventory with Claude, Shopify and Slack do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot, AI Chatbot use case.

Oneclick AI Squad

224 workflows

Nodes

n8n-nodes-base.stickynote n8n-nodes-base.webhook n8n-nodes-base.httprequest n8n-nodes-base.merge n8n-nodes-base.code n8n-nodes-base.switch n8n-nodes-base.postgres n8n-nodes-base.emailsend

Complexity

advanced

Published 22 Feb 2026

Likes 0

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Install path: /data/workflows/13594/13594.json

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Handle e-commerce support, orders and inventory with Claude, Shopify and Slack

Workflow preview

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

How it works

Setup steps

Intent branches the AI handles:

Before activating, update these placeholders:

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Sticky Note

Block 2 - Sticky Note1

Block 3 - Sticky Note2

Block 4 - Sticky Note3

Block 5 - Sticky Note4

Block 6 - Receive customer support request

Block 7 - Fetch order details from Shopify

Block 8 - Fetch inventory levels from Shopify

Block 9 - Merge order and inventory data

Block 10 - AI agent analyzes query and classifies intent

Block 11 - Route by customer intent

Block 12 - Process refund via Shopify API

Block 13 - Send low stock alert to team

Block 14 - Store interaction in PostgreSQL

Block 15 - Escalate complex cases to human agent

Block 16 - Build final customer response

Block 17 - Email AI response to customer

Block 18 - Post interaction summary to Slack

Block 19 - Log success and track agent statistics

Block 20 - Send immediate webhook acknowledgement

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions