Route and prioritize Gmail support tickets to Notion with Gemini AI and Slack alerts

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1. Workflow Overview

Who is this for Customer support teams and operations managers who receive support requests via email and need automated triage. Works well for small to mid size teams using Notion as their ticket ...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.stickynote, n8n-nodes-base.gmailtrigger, n8n-nodes-base.set, @n8n/n8n-nodes-langchain.chainllm, @n8n/n8n-nodes-langchain.lmchatgooglegemini, n8n-nodes-base.code, n8n-nodes-base.notion, n8n-nodes-base.if

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Oka Hironobu.

Original n8n.io source

1.1 Workflow description

Title: Route and prioritize Gmail support tickets to Notion with Gemini AI and Slack alerts
Workflow name: Route and prioritize Gmail support tickets to Notion with Gemini AI and Slack alerts

Who is this for

Customer support teams and operations managers who receive support requests via email and need automated triage. Works well for small to mid-size teams using Notion as their ticket tracker.

What this workflow does

This workflow watches a Gmail inbox for incoming support emails. Each email is analyzed by Gemini AI to determine its category (billing, technical, feature request, or general), priority level, and a suggested response draft. A new page is created in a Notion database with all classified fields. Critical tickets trigger an immediate Slack alert to the on-call team, while all tickets get a summary notification.

Setup

Add a Gmail OAuth2 credential and configure label or address filters.
Add a Google Gemini API credential for email classification.
Add a Notion API credential and create a database with columns: Title, Category, Priority, Status, Summary.
Add a Slack OAuth2 credential and set your alerts channel.

Requirements

Gmail account with OAuth2 access
Google Gemini API key
Notion workspace with API integration enabled
Slack workspace with OAuth2 app

How to customize

Edit the AI prompt in "Classify ticket with AI" to add more categories or adjust priority rules.
Change the critical priority condition in "Is critical priority" to include high-priority tickets.
Replace Notion with Airtable or Google Sheets for a different ticket backend.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Workflow Overview

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 2 - Intake section note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 3 - AI section note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 4 - Route section note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 5 - Watch for support emails

Type / Role: n8n-nodes-base.gmailTrigger - gmailTrigger
Config choices: Version 1.2

Block 6 - Extract email fields

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 7 - Classify ticket with AI

Type / Role: @n8n/n8n-nodes-langchain.chainLlm - chainLlm
Config choices: Version 1.4

Block 8 - Google Gemini

Type / Role: @n8n/n8n-nodes-langchain.lmChatGoogleGemini - lmChatGoogleGemini
Config choices: Version 1

Block 9 - Parse AI classification

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 10 - Create ticket in Notion

Type / Role: n8n-nodes-base.notion - notion
Config choices: Version 2.2

Block 11 - Is critical priority

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 12 - Alert team on Slack

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 2.3

Block 13 - Post ticket summary to Slack

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 2.3

3. Summary Table

Workflow	Route and prioritize Gmail support tickets to Notion with Gemini AI and Slack alerts
Complexity	intermediate
Nodes	13
Categories	Ticket Management, AI Summarization
Author	Oka Hironobu
Published	28 Feb 2026

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/13770/13770.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does Route and prioritize Gmail support tickets to Notion with Gemini AI and Slack alerts do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Oka Hironobu

30 workflows

Nodes

n8n-nodes-base.stickynote n8n-nodes-base.gmailtrigger n8n-nodes-base.set @n8n/n8n-nodes-langchain.chainllm @n8n/n8n-nodes-langchain.lmchatgooglegemini n8n-nodes-base.code n8n-nodes-base.notion n8n-nodes-base.if

Complexity

intermediate

Published 28 Feb 2026

Likes 0

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Install path: /data/workflows/13770/13770.json

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Route and prioritize Gmail support tickets to Notion with Gemini AI and Slack alerts

Workflow preview

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Who is this for

What this workflow does

Setup

Requirements

How to customize

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Workflow Overview

Block 2 - Intake section note

Block 3 - AI section note

Block 4 - Route section note

Block 5 - Watch for support emails

Block 6 - Extract email fields

Block 7 - Classify ticket with AI

Block 8 - Google Gemini

Block 9 - Parse AI classification

Block 10 - Create ticket in Notion

Block 11 - Is critical priority

Block 12 - Alert team on Slack

Block 13 - Post ticket summary to Slack

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions