{"workflow":{"id":13770,"name":"Route and prioritize Gmail support tickets to Notion with Gemini AI and Slack alerts","views":17,"recentViews":0,"totalViews":17,"createdAt":"2026-02-28T05:43:25.929Z","description":"## Who is this for\n\nCustomer support teams and operations managers who receive support requests via email and need automated triage. Works well for small to mid-size teams using Notion as their ticket tracker.\n\n## What this workflow does\n\nThis workflow watches a Gmail inbox for incoming support emails. Each email is analyzed by Gemini AI to determine its category (billing, technical, feature request, or general), priority level, and a suggested response draft. A new page is created in a Notion database with all classified fields. Critical tickets trigger an immediate Slack alert to the on-call team, while all tickets get a summary notification.\n\n## Setup\n\n1. Add a **Gmail OAuth2** credential and configure label or address filters.\n2. Add a **Google Gemini API** credential for email classification.\n3. Add a **Notion API** credential and create a database with columns: Title, Category, Priority, Status, Summary.\n4. Add a **Slack OAuth2** credential and set your alerts channel.\n\n## Requirements\n\n- Gmail account with OAuth2 access\n- Google Gemini API key\n- Notion workspace with API integration enabled\n- Slack workspace with OAuth2 app\n\n## How to customize\n\n- Edit the AI prompt in \"Classify ticket with AI\" to add more categories or adjust priority rules.\n- Change the critical priority condition in \"Is critical priority\" to include high-priority tickets.\n- Replace Notion with Airtable or Google Sheets for a different ticket backend.","workflow":{"meta":{"instanceId":"0fd24758e45cbed1f63c03b9ca7326acab4b855985945af441ee95f8874d3e22"},"nodes":[{"id":"8093dfbb-4bd3-4061-b658-9cac48c21979","name":"Workflow Overview","type":"n8n-nodes-base.stickyNote","position":[-704,-128],"parameters":{"width":540,"height":532,"content":"## AI support ticket router\n\nAutomatically categorize, prioritize, and route incoming support emails to the right Notion database with AI-powered analysis.\n\n### How it works\n1. A Gmail trigger watches for new emails with a specific label or to a support address.\n2. Gemini AI analyzes the email content to determine category, priority, and suggested response.\n3. A new page is created in your Notion support database with all extracted fields.\n4. High-priority tickets trigger an immediate Slack notification to the on-call team.\n5. A summary of all new tickets is sent to Slack at the end of each batch.\n\n### Setup steps\n1. Add your **Gmail OAuth2** credential and configure the label or filter.\n2. Add a **Google Gemini API** credential for email analysis.\n3. Add a **Notion API** credential and set up a database with columns: Title, Category, Priority, Status, Summary, Suggested Response.\n4. Add a **Slack OAuth2** credential and set your alerts channel.\n5. Activate the workflow."},"typeVersion":1},{"id":"1282fa8f-cebe-4279-a7fd-b24a6834d5ed","name":"Intake section note","type":"n8n-nodes-base.stickyNote","position":[-144,-128],"parameters":{"color":7,"width":480,"height":316,"content":"## Email intake\nFetches new support emails and extracts the message body and metadata."},"typeVersion":1},{"id":"b8ed4673-f05f-46a0-a296-293f4d3546ac","name":"AI section note","type":"n8n-nodes-base.stickyNote","position":[352,-128],"parameters":{"color":7,"width":428,"height":524,"content":"## AI analysis\nGemini classifies the ticket by category, priority, and drafts a response."},"typeVersion":1},{"id":"ef547c95-755f-4255-9cdb-eb4f1c5700f4","name":"Route section note","type":"n8n-nodes-base.stickyNote","position":[800,-128],"parameters":{"color":7,"width":696,"height":524,"content":"## Route and notify\nCreates a Notion page and alerts the team on Slack for urgent issues."},"typeVersion":1},{"id":"d7809ff2-d976-43a5-927a-43df001e3101","name":"Watch for support emails","type":"n8n-nodes-base.gmailTrigger","position":[-80,32],"parameters":{"filters":{"includeSpamTrash":false},"pollTimes":{"item":[{"mode":"everyMinute"}]}},"typeVersion":1.2},{"id":"ef5d2905-ab55-4ce0-a711-5b65e84135c1","name":"Extract email fields","type":"n8n-nodes-base.set","position":[144,32],"parameters":{"options":{},"assignments":{"assignments":[{"id":"1","name":"emailFrom","type":"string","value":"={{ $json.from.text }}"},{"id":"2","name":"emailSubject","type":"string","value":"={{ $json.subject }}"},{"id":"3","name":"emailBody","type":"string","value":"={{ $json.text || $json.snippet }}"},{"id":"4","name":"emailDate","type":"string","value":"={{ $json.date }}"}]}},"typeVersion":3.4},{"id":"6132733a-0a44-4013-8bfc-36ed5361947d","name":"Classify ticket with AI","type":"@n8n/n8n-nodes-langchain.chainLlm","position":[416,32],"parameters":{"text":"=Analyze this support email and classify it.\n\nFrom: {{ $json.emailFrom }}\nSubject: {{ $json.emailSubject }}\nBody: {{ $json.emailBody }}\n\nProvide:\n1. Category: billing / technical / feature-request / general\n2. Priority: critical / high / medium / low\n3. Summary: 1-2 sentence summary\n4. Suggested response: A brief professional reply draft\n\nOutput as JSON with keys: category, priority, summary, suggestedResponse","promptType":"define"},"typeVersion":1.4},{"id":"da296250-9e63-4b63-9b1c-34eeb1c2bffc","name":"Google Gemini","type":"@n8n/n8n-nodes-langchain.lmChatGoogleGemini","position":[416,272],"parameters":{"options":{},"modelName":"models/gemini-2.0-flash"},"typeVersion":1},{"id":"5a7b7b21-d6ed-440e-9ef8-869141d989e1","name":"Parse AI classification","type":"n8n-nodes-base.code","position":[672,32],"parameters":{"jsCode":"// Parse AI classification\nvar response = $input.first().json.response || $input.first().json.text || '{}';\nvar email = $('Extract email fields').first().json;\nvar parsed;\ntry { parsed = JSON.parse(response); } catch(e) { parsed = {category:'general',priority:'medium',summary:response.substring(0,200),suggestedResponse:''}; }\nreturn { json: Object.assign({}, email, parsed) };"},"typeVersion":2},{"id":"1f22c3f4-dbdb-4713-a085-fc09ed65b738","name":"Create ticket in Notion","type":"n8n-nodes-base.notion","position":[864,32],"parameters":{"options":{},"resource":"databasePage","databaseId":{"__rl":true,"mode":"list","value":""}},"typeVersion":2.2},{"id":"938e99c2-cf13-47e8-b3d1-cbcfe5018ced","name":"Is critical priority","type":"n8n-nodes-base.if","position":[1088,32],"parameters":{"options":{},"conditions":{"options":{"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"or","conditions":[{"id":"1","operator":{"type":"string","operation":"equals"},"leftValue":"={{ $json.priority }}","rightValue":"critical"}]}},"typeVersion":2.2},{"id":"71bc2550-301c-4d52-a47f-5bc1278e0c72","name":"Alert team on Slack","type":"n8n-nodes-base.slack","position":[1296,-48],"webhookId":"dc683118-d05a-4b61-ab60-cd82007d375d","parameters":{"text":"=:rotating_light: *CRITICAL TICKET*\n*From:* {{ $json.emailFrom }}\n*Subject:* {{ $json.emailSubject }}\n*Summary:* {{ $json.summary }}","select":"channel","channelId":{"__rl":true,"mode":"id","value":""},"otherOptions":{}},"typeVersion":2.3},{"id":"758e1533-8d1e-458b-ac87-0d7dae8eb45f","name":"Post ticket summary to Slack","type":"n8n-nodes-base.slack","position":[1296,176],"webhookId":"be41d7cf-8f32-474d-90d8-3daacc104a88","parameters":{"text":"=New ticket logged: *{{ $json.emailSubject }}* ({{ $json.priority }})","select":"channel","channelId":{"__rl":true,"mode":"id","value":""},"otherOptions":{}},"typeVersion":2.3}],"pinData":{},"connections":{"Google Gemini":{"ai_languageModel":[[{"node":"Classify ticket with AI","type":"ai_languageModel","index":0}]]},"Extract email fields":{"main":[[{"node":"Classify ticket with AI","type":"main","index":0}]]},"Is critical priority":{"main":[[{"node":"Alert team on Slack","type":"main","index":0}],[{"node":"Post ticket summary to Slack","type":"main","index":0}]]},"Classify ticket with AI":{"main":[[{"node":"Parse AI classification","type":"main","index":0}]]},"Create ticket in Notion":{"main":[[{"node":"Is critical priority","type":"main","index":0}]]},"Parse AI classification":{"main":[[{"node":"Create ticket in Notion","type":"main","index":0}]]},"Watch for support emails":{"main":[[{"node":"Extract email fields","type":"main","index":0}]]}}},"lastUpdatedBy":1,"workflowInfo":{"nodeCount":13,"nodeTypes":{"n8n-nodes-base.if":{"count":1},"n8n-nodes-base.set":{"count":1},"n8n-nodes-base.code":{"count":1},"n8n-nodes-base.slack":{"count":2},"n8n-nodes-base.notion":{"count":1},"n8n-nodes-base.stickyNote":{"count":4},"n8n-nodes-base.gmailTrigger":{"count":1},"@n8n/n8n-nodes-langchain.chainLlm":{"count":1},"@n8n/n8n-nodes-langchain.lmChatGoogleGemini":{"count":1}}},"status":"published","readyToDemo":null,"user":{"name":"Oka Hironobu","username":"okp29","bio":"https://okp29.net/","verified":true,"links":[""],"avatar":"https://gravatar.com/avatar/d57c7a2cb027c144079388f3ca6c4204696dbee6f1995242748dccd9619fdc09?r=pg&d=retro&size=200"},"nodes":[{"id":20,"icon":"fa:map-signs","name":"n8n-nodes-base.if","codex":{"data":{"alias":["Router","Filter","Condition","Logic","Boolean","Branch"],"details":"The IF node can be used to implement binary conditional logic in your workflow. You can set up one-to-many conditions to evaluate each item of data being inputted into the node. That data will either evaluate to TRUE or FALSE and route out of the node accordingly.\n\nThis node has multiple types of conditions: Bool, String, Number, and Date & Time.","resources":{"generic":[{"url":"https://n8n.io/blog/learn-to-automate-your-factorys-incident-reporting-a-step-by-step-guide/","icon":"🏭","label":"Learn to Automate Your Factory's Incident Reporting: A Step by Step Guide"},{"url":"https://n8n.io/blog/2021-the-year-to-automate-the-new-you-with-n8n/","icon":"☀️","label":"2021: The Year to Automate the New You with n8n"},{"url":"https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/","icon":"🧬","label":"Why business process automation with n8n can change your daily life"},{"url":"https://n8n.io/blog/create-a-toxic-language-detector-for-telegram/","icon":"🤬","label":"Create a toxic language detector for Telegram in 4 step"},{"url":"https://n8n.io/blog/no-code-ecommerce-workflow-automations/","icon":"store","label":"6 e-commerce 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