Categorize support emails with AI and create tasks in Dart

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Automatically turn incoming support emails into categorized, prioritized tasks in Dart—complete with AI generated summaries, tags, and sender context. What It Does This workflow captures emails fro...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-dart.dart, n8n-nodes-base.code, @n8n/n8n-nodes-langchain.agent, n8n-nodes-base.stickynote, n8n-nodes-base.gmailtrigger, @n8n/n8n-nodes-langchain.lmchatopenai

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Dart.

Original n8n.io source

1.1 Workflow description

Title: Categorize support emails with AI and create tasks in Dart
Workflow name: Categorize support emails with AI and create tasks in Dart

Automatically turn incoming support emails into categorized, prioritized tasks in Dart—complete with AI-generated summaries, tags, and sender context.

What It Does

This workflow captures emails from Gmail, uses an AI model to classify them into one of seven categories (e.g., Bug Report, Billing, Feature Request), and creates a structured task in Dart. Each task includes:

Title: The email subject
Tag: Based on the detected category
Priority: Set by the AI based on content analysis
Description: Includes confidence level, rationale, summary, and the cleaned full email body
Comment: Automatically adds the sender’s name and email for easy reference

The workflow also parses and cleans the raw HTML email content, ensuring all data is readable and workflow-ready.

Who's It For

This template is built for support and operations teams using Dart who want to streamline how incoming emails are sorted and turned into actionable tasks. It’s ideal for organizations managing multiple types of requests and updates from clients, partners, or systems.

How to Set Up

Import the workflow into n8n
Connect your Gmail and Dart accounts
Replace the dummy Dartboard ID with your actual board ID
Choose your preferred AI model (results may vary depending on model quality)
If your target email address is in a google group, use the Filter: "Sender" in the Gmail trigger

Requirements

n8n account
Connected Gmail and Dart account

How to Customize the Workflow

Modify the category list to match your team’s taxonomy
Adjust the AI classification prompt to fine-tune tagging and prioritization
Choose your preferred AI model

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Retrieve an existing dartboard

Type / Role: n8n-nodes-dart.dart - dart
Config choices: Version 1

Block 2 - Create a new task

Type / Role: n8n-nodes-dart.dart - dart
Config choices: Version 1

Block 3 - Create a new comment

Type / Role: n8n-nodes-dart.dart - dart
Config choices: Version 1

Block 4 - Cleaning up full text of email

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 5 - Email triage assistant logic

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2.2

Block 6 - Parsing stage for logic result

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 7 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 8 - Launch workflow on email receive

Type / Role: n8n-nodes-base.gmailTrigger - gmailTrigger
Config choices: Version 1.3

Block 9 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 10 - OpenAI Chat Model

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 11 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 12 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 13 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 14 - Sticky Note5

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Categorize support emails with AI and create tasks in Dart
Complexity	intermediate
Nodes	14
Categories	Ticket Management, AI Summarization
Author	Dart
Published	13 Oct 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/9581/9581.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does Categorize support emails with AI and create tasks in Dart do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Dart

4 workflows

Nodes

n8n-nodes-dart.dart n8n-nodes-base.code @n8n/n8n-nodes-langchain.agent n8n-nodes-base.stickynote n8n-nodes-base.gmailtrigger @n8n/n8n-nodes-langchain.lmchatopenai

Complexity

intermediate

Published 13 Oct 2025

Likes 0

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Install path: /data/workflows/9581/9581.json

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Categorize support emails with AI and create tasks in Dart

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

What It Does

Who's It For

How to Set Up

Requirements

How to Customize the Workflow

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Retrieve an existing dartboard

Block 2 - Create a new task

Block 3 - Create a new comment

Block 4 - Cleaning up full text of email

Block 5 - Email triage assistant logic

Block 6 - Parsing stage for logic result

Block 7 - Sticky Note2

Block 8 - Launch workflow on email receive

Block 9 - Sticky Note4

Block 10 - OpenAI Chat Model

Block 11 - Sticky Note

Block 12 - Sticky Note1

Block 13 - Sticky Note3

Block 14 - Sticky Note5

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions