Zendesk pending ticket follow-up system with Gmail, Google Sheets & ClickUp

Open on n8n.io

$20/month : Unlimited workflows

2500 executions/month

Try free

THE #1 IN WEB SCRAPING

Scrape any website without limits

Try free

HOSTINGER

Early Deal
DISCOUNT 20%

Self-hosted n8n

Unlimited workflows - from $4.99/mo

Try free

#1 hub for scraping, AI & automation

6000+ actors - $5 credits/mo

Try free

Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Description Automate Zendesk ticket follow up management by fetching pending tickets daily, enriching and logging them into Google Sheets, creating ClickUp tasks for team reminders, and sending pro...

Best for

Content Creation automation workflows
Ticket Management automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.stickynote, n8n-nodes-base.cron, n8n-nodes-base.zendesk, n8n-nodes-base.if, n8n-nodes-base.code, n8n-nodes-base.googlesheets, n8n-nodes-base.clickup, n8n-nodes-base.gmail

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Rahul Joshi.

Original n8n.io source

1.1 Workflow description

Title: Zendesk pending ticket follow-up system with Gmail, Google Sheets & ClickUp
Workflow name: Zendesk pending ticket follow-up system with Gmail, Google Sheets & ClickUp

Description

Automate Zendesk ticket follow-up management by fetching pending tickets daily, enriching and logging them into Google Sheets, creating ClickUp tasks for team reminders, and sending professional follow-up emails to customers. Keeps your support pipeline clean and ensures no pending tickets fall through the cracks. 🎫📊📧✅

What This Template Does

Triggers daily (Mon–Fri at 8 PM) to check Zendesk for pending tickets. ⏰
Filters only "pending" status tickets to reduce noise. 🔍
Formats ticket data with priority, age, and attention flags. 🧠
Logs all tickets into Google Sheets for reporting and analytics. 📊
Creates ClickUp tasks for team follow-up and accountability. 📋
Generates professional HTML follow-up emails grouped by customer. 🎨
Sends emails via Gmail with ticket details and next steps. 📧

Key Benefits

Ensures no pending Zendesk tickets are forgotten. ⏱️
Builds a historical log for analytics and audit trails. 🧾
Keeps your support team accountable with ClickUp tasks. ✅
Delivers personalized, branded follow-up emails to customers. 💡
Reduces manual effort in tracking and responding to tickets. 🔄

Features

Schedule Trigger – Runs Mon–Fri at 8:00 PM. 🗓️
Zendesk Integration – Fetches pending tickets automatically. 🎫
Smart Data Processing – Cleans descriptions, calculates age, flags urgent tickets. ⚡
Google Sheets Logging – Maintains a structured log with Ticket ID, URL, tags, status, etc. 📈
ClickUp Tasks – Automatically creates tasks per pending ticket. 📋
Email Generation – Groups tickets per customer, builds professional HTML follow-ups. 🎨
Gmail Delivery – Sends personalized follow-ups directly to customers. 📧

Requirements

n8n instance (cloud or self-hosted).
Zendesk API credentials with read access.
Google Sheets OAuth2 credentials with write access.
ClickUp API credentials for task creation.
Gmail OAuth2 credentials for sending emails.
Pre-configured Google Sheet for pending ticket tracking.

Target Audience

Customer support teams managing Zendesk tickets. 🎧
SaaS companies wanting automated follow-ups. 🚀
CS managers ensuring accountability in ticket handling. 🛠️
SMBs reducing customer wait time with proactive follow-ups. 🏢
Remote support teams needing automated reminders and logs. 🌐

Step-by-Step Setup Instructions

Connect Zendesk, Google Sheets, ClickUp, and Gmail credentials in n8n. 🔑
Update the schedule trigger (default: Mon–Fri at 8:00 PM). ⏰
Replace the Google Sheet ID with your pending ticket log sheet. 📊
Configure your ClickUp space/list IDs for task creation. 📋
Update email branding and sender address in the email generator. 🎨
Test with sample tickets to validate Sheets logging, ClickUp tasks, and Gmail delivery. ✅

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Workflow Overview

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 2 - Schedule Trigger

Type / Role: n8n-nodes-base.cron - cron
Config choices: Version 1

Block 3 - Data Retrieval Info

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 4 - Get Pending Tickets

Type / Role: n8n-nodes-base.zendesk - zendesk
Config choices: Version 1

Block 5 - Filtering Logic

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 6 - Filter Pending Tickets

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2

Block 7 - Data Processing

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 8 - Format Ticket Data

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 9 - Data Logging

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 10 - Log to Google Sheets

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4

Block 11 - Task Management

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 12 - Create ClickUp Task

Type / Role: n8n-nodes-base.clickUp - clickUp
Config choices: Version 1

Block 13 - Email Generation

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 14 - Generate Follow-up Emails

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 15 - Email Delivery

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 16 - Send Follow-up Email

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 1

3. Summary Table

Workflow	Zendesk pending ticket follow-up system with Gmail, Google Sheets & ClickUp
Complexity	advanced
Nodes	16
Categories	Content Creation, Ticket Management
Author	Rahul Joshi
Published	19 Sept 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/8743/8743.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Content Creation workflows Ticket Management workflows

Frequently asked questions

What does Zendesk pending ticket follow-up system with Gmail, Google Sheets & ClickUp do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Content Creation, Ticket Management use case.

Rahul Joshi

269 workflows

Nodes

n8n-nodes-base.stickynote n8n-nodes-base.cron n8n-nodes-base.zendesk n8n-nodes-base.if n8n-nodes-base.code n8n-nodes-base.googlesheets n8n-nodes-base.clickup n8n-nodes-base.gmail

Complexity

advanced

Published 19 Sept 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/8743/8743.json

Share Your Workflow

Have a useful automation to share? Publish it and help the community.

Submit Your Template How to Submit

Related Workflows

Send daily LinkedIn post drafts with Tavily, Groq Llama 3.3 and Gmail

## Quick overview This workflow runs daily at 8 AM to rotate through a topic list, research it with Tavily web search, generate a LinkedIn post and image prompt with Groq (Llama 3.3 70B), create a Pollinations.ai image URL, and email you the post with the image attached via Gmail. ## How it works 1. Runs every day at 8:00 AM on a schedule. 2. Selects today’s topic from a rotating list based on the day of the year. 3. Searches the web with Tavily to fetch up-to-date results for the selected topic. 4. Uses a Groq-hosted Llama model to write a LinkedIn post and a matching image prompt grounded in the Tavily results. 5. Builds a Pollinations.ai image generation URL from the image prompt and downloads the generated image file. 6. Emails the post text with the image attached via Gmail, and sends a text-only fallback email if image generation or download fails. ## Setup 1. Add a Groq API credential to the Groq Chat Model node. 2. Create a Tavily API key and configure HTTP Header Auth with `Authorization: Bearer <YOUR_TAVILY_KEY>` for the Tavily Search request. 3. Connect a Gmail OAuth2 credential and update the recipient email address in both Gmail send steps. 4. Edit the topic list in the topic-selection code step if you want different rotating themes. ## Requirements - Groq API key (free tier available) - Tavily API key (free tier — 1,000 searches/month) - Gmail account (OAuth2) ## Customization - Edit the topic list inside the "Pick Today's Topic" code node to change what subjects the post rotates through. - Change the Groq model in the "Groq Chat Model" node if you want a different LLM (e.g. a smaller/faster or larger Groq model). - Adjust the schedule trigger if you want a different posting time, or swap the Gmail "send to" address to deliver the draft to someone else for review. ## Additional info This workflow emails you a draft for manual review before posting — it does not post to LinkedIn automatically. If image generation fails, a text-only fallback email is sent instead so you never miss the post text.

View

Generate VEO3 videos from form ideas with ChatGPT, fal.ai, Drive and Gmail

## Quick overview This workflow collects a video idea via an n8n Form, uses OpenAI to turn it into an optimized prompt, generates an 8-second VEO3 video with native audio via fal.ai, saves the MP4 to Google Drive, and emails the Drive link via Gmail. ## How it works 1. Receives a submission from an n8n Form with the requester’s email, a plain-English video idea, and a selected style. 2. Uses OpenAI (via an AI Agent) to convert the idea and style into a structured VEO3 title and detailed prompt returned as JSON. 3. Cleans and parses the AI JSON, creates a filename-safe title, and sets the generation parameters to 16:9 and 8 seconds. 4. Submits the prompt to fal.ai’s queue endpoint for the fal-ai/veo3 model and gets a request ID. 5. Polls fal.ai every 30 seconds until the job status returns COMPLETED. 6. Retrieves the final MP4 URL from fal.ai, downloads the video, uploads it to Google Drive, and emails the Google Drive web link to the requester via Gmail. ## Setup 1. Create a fal.ai account, generate an API key, and replace `YOUR_FAL_AI_API_KEY` in the fal.ai HTTP request headers. 2. Add an OpenAI API credential in the OpenAI Chat Model node and select the model you want to use. 3. Connect Google Drive OAuth2 and replace `YOUR_GDRIVE_FOLDER_ID` with the target folder ID where videos should be saved. 4. Connect Gmail OAuth2 for sending emails, then activate the workflow and use the Form URL (path `veo3-video-generator`) to submit requests.

View

Generate presentation decks from prompts with Encelade

## Quick overview This workflow starts a presentation generation job in Encelade from a prompt and outline hints, polls Encelade for completion, and outputs the finished deck link (or stops with an error if generation fails). ## How it works 1. Starts when you manually execute the workflow in n8n. 2. Sends the topic, slide count, audience, tone, theme settings, and outline hints to Encelade to generate a 6-slide presentation. 3. Waits 20 seconds and then checks the Encelade session status using the returned session ID. 4. If the session phase is not finished, it keeps waiting and rechecking until the phase changes. 5. When the phase is "done", it returns the generated deck link and project PID. 6. When the phase is "failed", it stops the workflow and raises an error with the failure details. ## Setup 1. Install and configure Encelade credentials in n8n for the Encelade node. 2. Update the generation inputs (topic, page count, outline hints, audience/tone, theme mode, and media provider) to match the deck you want to create. 3. Ensure the workflow has enough time to complete by adjusting the 20-second wait interval if your Encelade generations typically take longer.

View

Need Custom Automation?

Get help designing a custom n8n workflow that connects your stack and fits your process.

Zendesk pending ticket follow-up system with Gmail, Google Sheets & ClickUp

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Description

What This Template Does

Key Benefits

Features

Requirements

Target Audience

Step-by-Step Setup Instructions

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Workflow Overview

Block 2 - Schedule Trigger

Block 3 - Data Retrieval Info

Block 4 - Get Pending Tickets

Block 5 - Filtering Logic

Block 6 - Filter Pending Tickets

Block 7 - Data Processing

Block 8 - Format Ticket Data

Block 9 - Data Logging

Block 10 - Log to Google Sheets

Block 11 - Task Management

Block 12 - Create ClickUp Task

Block 13 - Email Generation

Block 14 - Generate Follow-up Emails

Block 15 - Email Delivery

Block 16 - Send Follow-up Email

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions