WhatsApp to Chatwoot message forwarder with media support

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Description Automates the forwarding of messages from WhatsApp (via Evolution API) to Chatwoot, enabling seamless integration between external WhatsApp users and internal Chatwoot agents. It suppor...

Best for

Support Chatbot automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.converttofile, n8n-nodes-base.code, n8n-nodes-base.stickynote, n8n-nodes-base.if, n8n-nodes-base.executeworkflowtrigger, n8n-nodes-base.redis, n8n-nodes-base.wait, n8n-nodes-evolution-api.evolutionapi

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Thiago Vazzoler Loureiro.

Original n8n.io source

1.1 Workflow description

Title: WhatsApp to Chatwoot message forwarder with media support
Workflow name: WhatsApp to Chatwoot message forwarder with media support

Description

Automates the forwarding of messages from WhatsApp (via Evolution API) to Chatwoot, enabling seamless integration between external WhatsApp users and internal Chatwoot agents. It supports both text and media messages, ensuring that customer conversations are centralized and accessible for support teams.

What Problem Does This Solve?

Managing conversations across multiple platforms can lead to fragmented support and lost context. This subworkflow bridges the gap between WhatsApp and Chatwoot, automatically forwarding messages received via the Evolution API to a Chatwoot inbox. It simplifies communication flow, centralizes conversations, and enhances the support team's productivity.

Features

Support for plain text messages
Support for media messages: images, videos, documents, and audio
Automatic media upload to Chatwoot with proper attachment rendering
Automatic contact association using WhatsApp number and Chatwoot API
Designed to work with Evolution API webhooks or any message source

Prerequisites

Before using this automate, make sure you have:

Evolution API credentials with incoming message webhook configured
A Chatwoot instance with access token and API endpoint
An existing Chatwoot inbox (preferably API channel)
A configured HTTP Request node in n8n for Chatwoot API calls

Suggested Usage

This subworkflow should be attached to a parent workflow that receives WhatsApp messages via the Evolution API webhook. Ideal for:

Centralized customer service operations

WhatsApp-to-CRM/chat routing

Hybrid automation workflows where human agents need to reply from Chatwoot

It ensures that all incoming WhatsApp messages are properly converted and forwarded to Chatwoot, preserving message content and structure.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Convert to File

Type / Role: n8n-nodes-base.convertToFile - convertToFile
Config choices: Version 1.1

Block 2 - BASE64

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 3 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 4 - TIPO MENSAGEM VÁLIDO?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 5 - When Executed by Another Workflow

Type / Role: n8n-nodes-base.executeWorkflowTrigger - executeWorkflowTrigger
Config choices: Version 1.1

Block 6 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 7 - REDIS - EVOLUTION MSG - GET

Type / Role: n8n-nodes-base.redis - redis
Config choices: Version 1

Block 8 - REDIS - EVOLUTION MSG - SET

Type / Role: n8n-nodes-base.redis - redis
Config choices: Version 1

Block 9 - Wait

Type / Role: n8n-nodes-base.wait - wait
Config choices: Version 1.1

Block 10 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 11 - EVOLUTION - GET FILE

Type / Role: n8n-nodes-evolution-api.evolutionApi - evolutionApi
Config choices: Version 1

Block 12 - Get Conversations

Type / Role: n8n-nodes-base.postgres - postgres
Config choices: Version 2.6

Block 13 - SENT FILE?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 14 - CHECK FILE TYPE

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 3.2

Block 15 - SEND CHATWOOT FILE

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 16 - PARAMETERS

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 17 - CODE - MESSAGE OBJECT

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 18 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 19 - IS THE PHONE NUMBER VALID?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 20 - MESSAGE SENT?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 21 - LOAD CONTACT

Type / Role: @devlikeapro/n8n-nodes-chatwoot.chatWoot - chatWoot
Config choices: Version 1

Block 22 - IS THERE CONTACT ON CHATWOOT?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 23 - CREATE CONTACT

Type / Role: @devlikeapro/n8n-nodes-chatwoot.chatWoot - chatWoot
Config choices: Version 1

Block 24 - EXISTING CONTACT CODE

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Showing the first 24 of 36 workflow blocks. Download the JSON for the full node graph.

3. Summary Table

Workflow	WhatsApp to Chatwoot message forwarder with media support
Complexity	advanced
Nodes	36
Categories	Support Chatbot
Author	Thiago Vazzoler Loureiro
Published	04 Aug 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/6988/6988.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows

Frequently asked questions

What does WhatsApp to Chatwoot message forwarder with media support do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot use case.

Thiago Vazzoler Loureiro

6 workflows

Nodes

n8n-nodes-base.converttofile n8n-nodes-base.code n8n-nodes-base.stickynote n8n-nodes-base.if n8n-nodes-base.executeworkflowtrigger n8n-nodes-base.redis n8n-nodes-base.wait n8n-nodes-evolution-api.evolutionapi

Complexity

advanced

Published 04 Aug 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/6988/6988.json

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WhatsApp to Chatwoot message forwarder with media support

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Description

What Problem Does This Solve?

Features

Prerequisites

Suggested Usage

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Convert to File

Block 2 - BASE64

Block 3 - Sticky Note

Block 4 - TIPO MENSAGEM VÁLIDO?

Block 5 - When Executed by Another Workflow

Block 6 - Sticky Note1

Block 7 - REDIS - EVOLUTION MSG - GET

Block 8 - REDIS - EVOLUTION MSG - SET

Block 9 - Wait

Block 10 - Sticky Note3

Block 11 - EVOLUTION - GET FILE

Block 12 - Get Conversations

Block 13 - SENT FILE?

Block 14 - CHECK FILE TYPE

Block 15 - SEND CHATWOOT FILE

Block 16 - PARAMETERS

Block 17 - CODE - MESSAGE OBJECT

Block 18 - Sticky Note4

Block 19 - IS THE PHONE NUMBER VALID?

Block 20 - MESSAGE SENT?

Block 21 - LOAD CONTACT

Block 22 - IS THERE CONTACT ON CHATWOOT?

Block 23 - CREATE CONTACT

Block 24 - EXISTING CONTACT CODE

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions