Track customer NPS scores across platforms with Bright Data and OpenAI

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This workflow contains community nodes that are only compatible with the self hosted version of n8n. This workflow automatically tracks customer satisfaction scores across multiple platforms and su...

Best for

Market Research automation workflows
AI Summarization automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.scheduletrigger, n8n-nodes-base.set, @n8n/n8n-nodes-langchain.agent, n8n-nodes-base.code, n8n-nodes-base.googlesheets, @n8n/n8n-nodes-langchain.lmchatopenai, n8n-nodes-mcp.mcpclienttool, n8n-nodes-base.stickynote

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Yaron Been.

Original n8n.io source

1.1 Workflow description

Title: Track customer NPS scores across platforms with Bright Data and OpenAI
Workflow name: Track customer NPS scores across platforms with Bright Data and OpenAI

This workflow contains community nodes that are only compatible with the self-hosted version of n8n.

This workflow automatically tracks customer satisfaction scores across multiple platforms and surveys to help improve customer experience and identify areas for enhancement. It saves you time by eliminating the need to manually check different feedback sources and provides comprehensive satisfaction analytics.

Overview

This workflow automatically scrapes customer satisfaction surveys, review platforms, and feedback forms to extract satisfaction scores and sentiment data. It uses Bright Data to access various feedback platforms without being blocked and AI to intelligently analyze satisfaction trends and identify improvement opportunities.

Tools Used

n8n: The automation platform that orchestrates the workflow
Bright Data: For scraping satisfaction surveys and review platforms without being blocked
OpenAI: AI agent for intelligent satisfaction analysis and trend identification
Google Sheets: For storing satisfaction scores and generating analytics reports

How to Install

Import the Workflow: Download the .json file and import it into your n8n instance
Configure Bright Data: Add your Bright Data credentials to the MCP Client node
Set Up OpenAI: Configure your OpenAI API credentials
Configure Google Sheets: Connect your Google Sheets account and set up your satisfaction tracking spreadsheet
Customize: Define feedback sources and satisfaction metrics you want to monitor

Use Cases

Customer Experience: Monitor satisfaction trends across all customer touchpoints
Product Teams: Identify product features that impact customer satisfaction
Support Teams: Track satisfaction scores for support interactions
Management: Get comprehensive satisfaction reporting for strategic decisions

Connect with Me

Website: https://www.nofluff.online
YouTube: https://www.youtube.com/@YaronBeen/videos
LinkedIn: https://www.linkedin.com/in/yaronbeen/
Get Bright Data: https://get.brightdata.com/1tndi4600b25 (Using this link supports my free workflows with a small commission)

#n8n #automation #customersatisfaction #satisfactionscores #brightdata #webscraping #customerexperience #n8nworkflow #workflow #nocode #satisfactiontracking #csat #nps #customeranalytics #feedbackanalysis #customerinsights #satisfactionmonitoring #experiencemanagement #customermetrics #satisfactionsurveys #feedbackautomation #customerfeedback #satisfactiondata #customerjourney #experienceanalytics #satisfactionreporting #customersentiment #experienceoptimization #satisfactiontrends #customervoice

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - ⏰ Run Weekly NPS Tracker

Type / Role: n8n-nodes-base.scheduleTrigger - scheduleTrigger
Config choices: Version 1.2

Block 2 - ✏️ Set Survey Page URL

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 3 - 🧠 Scrape Reviews with Agent (MCP)

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2

Block 4 - 📊 Calculate NPS from Ratings

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 5 - 📄 Log NPS to Google Sheet

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.6

Block 6 - 🎯 Prompt & Guide Agent

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 7 - 🌐 Execute Web Scrape (Bright Data)

Type / Role: n8n-nodes-mcp.mcpClientTool - mcpClientTool
Config choices: Version 1

Block 8 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 9 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 10 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 11 - Sticky Note9

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 12 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 13 - Sticky Note5

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 14 - Auto-fixing Output Parser

Type / Role: @n8n/n8n-nodes-langchain.outputParserAutofixing - outputParserAutofixing
Config choices: Version 1

Block 15 - OpenAI Chat Model

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 16 - Structured Output Parser

Type / Role: @n8n/n8n-nodes-langchain.outputParserStructured - outputParserStructured
Config choices: Version 1.2

3. Summary Table

Workflow	Track customer NPS scores across platforms with Bright Data and OpenAI
Complexity	advanced
Nodes	16
Categories	Market Research, AI Summarization
Author	Yaron Been
Published	13 Jul 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/5967/5967.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Market Research workflows AI Summarization workflows

Frequently asked questions

What does Track customer NPS scores across platforms with Bright Data and OpenAI do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Market Research, AI Summarization use case.

Yaron Been

180 workflows

Nodes

n8n-nodes-base.scheduletrigger n8n-nodes-base.set @n8n/n8n-nodes-langchain.agent n8n-nodes-base.code n8n-nodes-base.googlesheets @n8n/n8n-nodes-langchain.lmchatopenai n8n-nodes-mcp.mcpclienttool n8n-nodes-base.stickynote

Complexity

advanced

Published 13 Jul 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/5967/5967.json

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Track customer NPS scores across platforms with Bright Data and OpenAI

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Overview

Tools Used

How to Install

Use Cases

Connect with Me

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - ⏰ Run Weekly NPS Tracker

Block 2 - ✏️ Set Survey Page URL

Block 3 - 🧠 Scrape Reviews with Agent (MCP)

Block 4 - 📊 Calculate NPS from Ratings

Block 5 - 📄 Log NPS to Google Sheet

Block 6 - 🎯 Prompt & Guide Agent

Block 7 - 🌐 Execute Web Scrape (Bright Data)

Block 8 - Sticky Note

Block 9 - Sticky Note1

Block 10 - Sticky Note2

Block 11 - Sticky Note9

Block 12 - Sticky Note4

Block 13 - Sticky Note5

Block 14 - Auto-fixing Output Parser

Block 15 - OpenAI Chat Model

Block 16 - Structured Output Parser

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions