Sync Zendesk tickets to your HubSpot contacts

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This workflow automatically syncs your Zendesk tickets to your HubSpot contacts. Every 5 minutes, your HubSpot account collects all the newly modified data and updates it into your Zendesk account,...

Best for

CRM automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.merge, n8n-nodes-base.functionitem, n8n-nodes-base.hubspot, n8n-nodes-base.zendesk, n8n-nodes-base.if, n8n-nodes-base.cron

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by n8n Team.

Original n8n.io source

1.1 Workflow description

Title: Sync Zendesk tickets to your HubSpot contacts
Workflow name: Sync Zendesk tickets to your HubSpot contacts

Prerequisites

Zendesk account and Zendesk credentials
HubSpot account and HubSpot credentials

How it works

Cron node triggers the workflow every 5 minutes.
Function Item node collects all the tickets received after the last execution timestamp.
HubSpot node collects all the recently modified companies.
Zendesk node checks all the Zendesk tickets associated with those companies.
Merge by key node merges the Zendesk and Hubspot data related to those companies.
If node splits the workflow conditionally, based on data received.
If the company already exists in, Zendesk node updates organization’sdata.
If the company does not exist yet, Zendesk node will create an organization.
The Function Item node sets the new last execution timestamp.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Add Zendesk company data to Hubspot data

Type / Role: n8n-nodes-base.merge - merge
Config choices: Version 1

Block 2 - Set new last execution timestamp

Type / Role: n8n-nodes-base.functionItem - functionItem
Config choices: Version 1

Block 3 - Get last execution timestamp

Type / Role: n8n-nodes-base.functionItem - functionItem
Config choices: Version 1

Block 4 - Get modified companies

Type / Role: n8n-nodes-base.hubspot - hubspot
Config choices: Version 1

Block 5 - Get all Zendesk organisations

Type / Role: n8n-nodes-base.zendesk - zendesk
Config choices: Version 1

Block 6 - Company exists in Zendesk

Type / Role: n8n-nodes-base.if - if
Config choices: Version 1

Block 7 - Create organisation

Type / Role: n8n-nodes-base.zendesk - zendesk
Config choices: Version 1

Block 8 - Update organisation

Type / Role: n8n-nodes-base.zendesk - zendesk
Config choices: Version 1

Block 9 - Every 5 minutes

Type / Role: n8n-nodes-base.cron - cron
Config choices: Version 1

3. Summary Table

Workflow	Sync Zendesk tickets to your HubSpot contacts
Complexity	intermediate
Nodes	9
Categories	CRM
Author	n8n Team
Published	23 Dec 2022

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/1840/1840.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source CRM workflows

Frequently asked questions

What does Sync Zendesk tickets to your HubSpot contacts do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your CRM use case.

n8n Team

90 workflows

Nodes

n8n-nodes-base.merge n8n-nodes-base.functionitem n8n-nodes-base.hubspot n8n-nodes-base.zendesk n8n-nodes-base.if n8n-nodes-base.cron

Complexity

intermediate

Published 23 Dec 2022

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/1840/1840.json

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Sync Zendesk tickets to your HubSpot contacts

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Prerequisites

How it works

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Add Zendesk company data to Hubspot data

Block 2 - Set new last execution timestamp

Block 3 - Get last execution timestamp

Block 4 - Get modified companies

Block 5 - Get all Zendesk organisations

Block 6 - Company exists in Zendesk

Block 7 - Create organisation

Block 8 - Update organisation

Block 9 - Every 5 minutes

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions