Sync Beex WhatsApp ticket messages with HubSpot contact activities

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1. Workflow Overview

Summary This workflow detects ticket classification events in Beex where the communication channel was WhatsApp, extracts the messages from the interaction, and logs them as activity in the corresp...

Best for

Ticket Management automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-beex.beextrigger, n8n-nodes-base.set, n8n-nodes-base.hubspot, n8n-nodes-beex.beex, n8n-nodes-base.switch, n8n-nodes-base.merge, n8n-nodes-base.sort, n8n-nodes-base.code

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Beex.

Original n8n.io source

1.1 Workflow description

Title: Sync Beex WhatsApp ticket messages with HubSpot contact activities
Workflow name: Sync Beex WhatsApp ticket messages with HubSpot contact activities

Summary

This workflow detects ticket classification events in Beex where the communication channel was WhatsApp, extracts the messages from the interaction, and logs them as activity in the corresponding HubSpot contact.

How it works

Beex Trigger Receives the ticket classification event On Managment Create via a pre-configured callback.
Filter by Channel The automation only considers classification events where the communication channel was a WhatsApp message.
Get Phone The phone number is used to find the contact to whom the activity should be assigned in HubSpot. The country code must be configured manually.
Search Contact Finds the contact in HubSpot using the phone number.
Get Messages When a ticket is categorized, its ID and all messages from the interaction can be retrieved from trigger node.
Routing, Formatting, and Consolidation We route messages based on their content, whether text, image, or audio. Each message is formatted in HTML, compatible with HubSpot activities.
Sort Messages Messages are sorted according to their created_at field.
Consolidate Chats Individual messages are consolidated into a single record (all in HTML format). Send all chat content to hs_communication_body in API HubSpot.

Setup Instructions

Install Beex Nodes: Before importing the template, install the Beex trigger and node packages using the following package names:

n8n-beex-nodes

Configure HubSpot Credentials: Configure your HubSpot connection with the following:

Access token (typically from a private application)
Read and write permissions for the Contacts objects

Configure Beex Credentials: For Beex users with platform access (for testing requests, contact [email protected]):

Go to Platform Settings → API Key and Callback.
Copy your API key and paste it into the Beex node (Get Messages) in n8n.
Activate Typing Registry in Callback Integration option

Configure the Webhook URL: Copy the Webhook URL (Test/Production) from the Beex activation node and paste it into the Callback Integration section in Beex. Save your changes.

Requirements

HubSpot: An account with a private application token and read/write permissions for Contacts objects.
Beex: An account with permissions to receive Typing Registry events in Callback Integration.

Customization Options

You can customize the HTML format provided to text, audio, or image messages.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Beex Trigger

Type / Role: n8n-nodes-beex.beexTrigger - beexTrigger
Config choices: Version 1

Block 2 - Get Phone

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 3 - Search Contact

Type / Role: n8n-nodes-base.hubspot - hubspot
Config choices: Version 2.2

Block 4 - Get Messages

Type / Role: n8n-nodes-beex.beex - beex
Config choices: Version 1

Block 5 - Routes

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 3.3

Block 6 - Format Text

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 7 - Format Image

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 8 - Format Audio

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 9 - Merge

Type / Role: n8n-nodes-base.merge - merge
Config choices: Version 3.2

Block 10 - Sort Messages

Type / Role: n8n-nodes-base.sort - sort
Config choices: Version 1

Block 11 - Consolidate Chat

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 12 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 13 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 14 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 15 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 16 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 17 - Is WhatsApp Channel?

Type / Role: n8n-nodes-base.filter - filter
Config choices: Version 2.2

Block 18 - Register Activity

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.3

3. Summary Table

Workflow	Sync Beex WhatsApp ticket messages with HubSpot contact activities
Complexity	advanced
Nodes	18
Categories	Ticket Management
Author	Beex
Published	15 Jan 2026

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/12744/12744.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows

Frequently asked questions

What does Sync Beex WhatsApp ticket messages with HubSpot contact activities do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management use case.

Beex

5 workflows

Nodes

n8n-nodes-beex.beextrigger n8n-nodes-base.set n8n-nodes-base.hubspot n8n-nodes-beex.beex n8n-nodes-base.switch n8n-nodes-base.merge n8n-nodes-base.sort n8n-nodes-base.code

Complexity

advanced

Published 15 Jan 2026

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/12744/12744.json

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Sync Beex WhatsApp ticket messages with HubSpot contact activities

Workflow preview

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Summary

How it works

Setup Instructions

Requirements

Customization Options

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Beex Trigger

Block 2 - Get Phone

Block 3 - Search Contact

Block 4 - Get Messages

Block 5 - Routes

Block 6 - Format Text

Block 7 - Format Image

Block 8 - Format Audio

Block 9 - Merge

Block 10 - Sort Messages

Block 11 - Consolidate Chat

Block 12 - Sticky Note

Block 13 - Sticky Note1

Block 14 - Sticky Note2

Block 15 - Sticky Note3

Block 16 - Sticky Note4

Block 17 - Is WhatsApp Channel?

Block 18 - Register Activity

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions