Monitor & respond to Shopify reviews with GPT-4, Slack, Trello & Google Sheets

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

️ How It Works This workflow is a comprehensive, AI powered system that transforms customer feedback into strategic business intelligence. It operates in a multi stage process to ensure every revi...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.stickynote, n8n-nodes-base.shopifytrigger, @n8n/n8n-nodes-langchain.openai, n8n-nodes-base.code, n8n-nodes-base.if, n8n-nodes-base.slack, n8n-nodes-base.trello, n8n-nodes-base.googlesheets

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Marth.

Original n8n.io source

1.1 Workflow description

Title: Monitor & respond to Shopify reviews with GPT-4, Slack, Trello & Google Sheets
Workflow name: Monitor & respond to Shopify reviews with GPT-4, Slack, Trello & Google Sheets

⚙️ How It Works

This workflow is a comprehensive, AI-powered system that transforms customer feedback into strategic business intelligence.
It operates in a multi-stage process to ensure every review or mention is handled proactively and intelligently.

🔊 Multi-Channel Listening

Triggers monitor platforms like Shopify, Twitter, and more for new reviews or mentions.

🧠 AI-Powered Analysis

When feedback is detected, it's sent to an OpenAI node.
The AI performs:
- Sentiment analysis: Positive, Negative, or Neutral
- Scoring & categorization (e.g., Shipping, Product Quality)
- Urgency assessment to prioritize response

🔀 Smart Conditional Logic

An If node evaluates sentiment and urgency
The workflow branches into customized response paths

🚨 Automated Escalation

Negative or high-urgency feedback triggers:
- Slack alerts to the appropriate team channel
- Trello or Asana tasks for rapid issue resolution

📊 Centralized Logging

All feedback + AI analysis is logged in Google Sheets
Enables long-term trend analysis and strategic decision-making

💬 Proactive Engagement

Positive reviews trigger a "Thank You" email
Strengthens customer loyalty and boosts brand trust

🛠️ How to Set Up

1️⃣ Import the Workflow

Copy and paste the workflow JSON into your n8n instance

2️⃣ Configure Credentials

Set up access for:

OpenAI: Add your API Key
Shopify: Add your store's API credentials
Slack: Add Bot Token & Channel ID
Trello: Add API Key, Token, Board ID & List ID
Google Sheets: Add OAuth2 credentials

3️⃣ Customize Triggers

Start with the Shopify Trigger node
Add additional sources (e.g., Twitter, Webhook) and connect to the AI Analysis Node

4️⃣ Adjust AI Prompt

In Node 2 (AI Analysis), update the prompt for:
- Custom business categories
- Specific analysis instructions

5️⃣ Update Conditional Logic

In Node 4 (If Is Negative):
- Add conditions like urgency == "High" for critical issues

6️⃣ Replace Placeholders

Replace all placeholder values:

YOUR_SLACK_CHANNEL_ID
YOUR_TRELLO_BOARD_ID
YOUR_SPREADSHEET_ID
...with your actual credentials

7️⃣ Save & Activate

✅ Save your workflow
🔁 Click the Inactive toggle in the top-right corner to activate

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 2 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 3 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 4 - Shopify Product Review Trigger

Type / Role: n8n-nodes-base.shopifyTrigger - shopifyTrigger
Config choices: Version 1

Block 5 - AI Analysis with GPT-4

Type / Role: @n8n/n8n-nodes-langchain.openAi - openAi
Config choices: Version 1.8

Block 6 - Parse AI Output

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 7 - Conditional Logic

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 8 - Slack Alert

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 2.3

Block 9 - Trello Task Creation

Type / Role: n8n-nodes-base.trello - trello
Config choices: Version 1

Block 10 - Google Sheets Logger

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.6

Block 11 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 12 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Monitor & respond to Shopify reviews with GPT-4, Slack, Trello & Google Sheets
Complexity	intermediate
Nodes	12
Categories	Ticket Management, AI Summarization
Author	Marth
Published	26 Jul 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/6478/6478.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does Monitor & respond to Shopify reviews with GPT-4, Slack, Trello & Google Sheets do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Marth

52 workflows

Nodes

n8n-nodes-base.stickynote n8n-nodes-base.shopifytrigger @n8n/n8n-nodes-langchain.openai n8n-nodes-base.code n8n-nodes-base.if n8n-nodes-base.slack n8n-nodes-base.trello n8n-nodes-base.googlesheets

Complexity

intermediate

Published 26 Jul 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/6478/6478.json

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Monitor & respond to Shopify reviews with GPT-4, Slack, Trello & Google Sheets

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

⚙️ How It Works

🔊 Multi-Channel Listening

🧠 AI-Powered Analysis

🔀 Smart Conditional Logic

🚨 Automated Escalation

📊 Centralized Logging

💬 Proactive Engagement

🛠️ How to Set Up

1️⃣ Import the Workflow

2️⃣ Configure Credentials

3️⃣ Customize Triggers

4️⃣ Adjust AI Prompt

5️⃣ Update Conditional Logic

6️⃣ Replace Placeholders

7️⃣ Save & Activate

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Sticky Note

Block 2 - Sticky Note1

Block 3 - Sticky Note2

Block 4 - Shopify Product Review Trigger

Block 5 - AI Analysis with GPT-4

Block 6 - Parse AI Output

Block 7 - Conditional Logic

Block 8 - Slack Alert

Block 9 - Trello Task Creation

Block 10 - Google Sheets Logger

Block 11 - Sticky Note3

Block 12 - Sticky Note4

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions