Manage contact form submissions with Google Sheets, Slack alerts & Gmail replies

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

How it works This workflow is triggered when the contact form is submitted. It automatically saves the inquiry details to Google Sheets and sends a notification to Slack. You can then review the in...

Best for

Ticket Management automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.formtrigger, n8n-nodes-base.slack, n8n-nodes-base.googlesheets, n8n-nodes-base.set, n8n-nodes-base.code, n8n-nodes-base.gmail, n8n-nodes-base.form, n8n-nodes-base.webhook

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Hirokazu Kawamoto.

Original n8n.io source

1.1 Workflow description

Title: Manage contact form submissions with Google Sheets, Slack alerts & Gmail replies
Workflow name: Manage contact form submissions with Google Sheets, Slack alerts & Gmail replies

How it works

This workflow is triggered when the contact form is submitted.

It automatically saves the inquiry details to Google Sheets and sends a notification to Slack. You can then review the inquiry and reply directly from Slack using the Contact button.

How to use

Open the Gmail node and set up the Credential.
Open the Google Sheets node and set up the Credential.
Open the Slack node and set up the Credential to allow sending messages.
- You can create a new Slack App here.
Open the ContactWebhook node and configure Basic Auth.
Open the Config node and update the contactWebhookUrl parameter to match the Production URL from the ContactWebhook node.

Customizing this workflow

You can customize the Slack notification message in the Config node.
You can modify the reply email body in the Gmail node.
- We recommend including a scheduling link (e.g., to book a meeting).

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - On form submission

Type / Role: n8n-nodes-base.formTrigger - formTrigger
Config choices: Version 2.3

Block 2 - Send a message

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 2.3

Block 3 - Append row in inquiry list

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.7

Block 4 - Config

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 5 - NewRecord

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 6 - EmailContent

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 7 - Send a email

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 8 - Form ending

Type / Role: n8n-nodes-base.form - form
Config choices: Version 2.3

Block 9 - ContactWebhook

Type / Role: n8n-nodes-base.webhook - webhook
Config choices: Version 2.1

Block 10 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Manage contact form submissions with Google Sheets, Slack alerts & Gmail replies
Complexity	intermediate
Nodes	10
Categories	Ticket Management
Author	Hirokazu Kawamoto
Published	10 Dec 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/11643/11643.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows

Frequently asked questions

What does Manage contact form submissions with Google Sheets, Slack alerts & Gmail replies do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management use case.

Hirokazu Kawamoto

3 workflows

Nodes

n8n-nodes-base.formtrigger n8n-nodes-base.slack n8n-nodes-base.googlesheets n8n-nodes-base.set n8n-nodes-base.code n8n-nodes-base.gmail n8n-nodes-base.form n8n-nodes-base.webhook

Complexity

intermediate

Published 10 Dec 2025

Likes 0

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Install path: /data/workflows/11643/11643.json

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Manage contact form submissions with Google Sheets, Slack alerts & Gmail replies

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

How it works

How to use

Customizing this workflow

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - On form submission

Block 2 - Send a message

Block 3 - Append row in inquiry list

Block 4 - Config

Block 5 - NewRecord

Block 6 - EmailContent

Block 7 - Send a email

Block 8 - Form ending

Block 9 - ContactWebhook

Block 10 - Sticky Note

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions