Forward Chatwoot Messages to WhatsApp via Evolution API with Media Support

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Description This workflow automates forwarding messages received in Chatwoot to WhatsApp using the Evolution API. It provides full support for different types of messages, ensuring rich and seamles...

Best for

Support Chatbot automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.executeworkflowtrigger, n8n-nodes-base.noop, n8n-nodes-base.switch, n8n-nodes-base.if, n8n-nodes-base.stickynote, n8n-nodes-base.code, n8n-nodes-evolution-api.evolutionapi, n8n-nodes-base.splitinbatches

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Thiago Vazzoler Loureiro.

Original n8n.io source

1.1 Workflow description

Title: Forward Chatwoot Messages to WhatsApp via Evolution API with Media Support
Workflow name: Forward Chatwoot Messages to WhatsApp via Evolution API with Media Support

Description

This workflow automates forwarding messages received in Chatwoot to WhatsApp using the Evolution API. It provides full support for different types of messages, ensuring rich and seamless communication with the end user.

What Problem Does This Solve?

Manually forwarding messages from Chatwoot to WhatsApp can be time-consuming and error-prone, especially when handling diverse message types like media files. This subworkflow streamlines the process, automating message delivery while maintaining message fidelity and media compatibility.

Features

Support for plain text messages;
Support for media messages including images, videos, documents, and audio;
Automatic detection of media type based on the content_type field;
Automatic processing of incoming messages from Chatwoot via webhook or native integration

Prerequisites

Before using this subworkflow, make sure you have:

Evolution API key and URL;
Incoming messages from Chatwoot via webhook or native integration;
Configured HTTP Request node in n8n

Suggested Usage

This subworkflow should be attached to a main workflow that receives messages from Chatwoot. It is ideal for automated customer service, help desks, or hybrid bots (human + automated), enabling messages originating from Chatwoot to be faithfully redirected to WhatsApp.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - When Executed by Another Workflow

Type / Role: n8n-nodes-base.executeWorkflowTrigger - executeWorkflowTrigger
Config choices: Version 1.1

Block 2 - No Operation, do nothing

Type / Role: n8n-nodes-base.noOp - noOp
Config choices: Version 1

Block 3 - Gateway

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 3.2

Block 4 - Possui texto?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 5 - Switch

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 3.2

Block 6 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 7 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 8 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 9 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 10 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 11 - Check if message is private

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 12 - Has attachment?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 13 - Array of attachments

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 14 - Send message text

Type / Role: n8n-nodes-evolution-api.evolutionApi - evolutionApi
Config choices: Version 1

Block 15 - Send video message

Type / Role: n8n-nodes-evolution-api.evolutionApi - evolutionApi
Config choices: Version 1

Block 16 - Send audio message

Type / Role: n8n-nodes-evolution-api.evolutionApi - evolutionApi
Config choices: Version 1

Block 17 - Send image message

Type / Role: n8n-nodes-evolution-api.evolutionApi - evolutionApi
Config choices: Version 1

Block 18 - Send document message

Type / Role: n8n-nodes-evolution-api.evolutionApi - evolutionApi
Config choices: Version 1

Block 19 - Check attachment file type

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 3.2

Block 20 - Loop array of attachments

Type / Role: n8n-nodes-base.splitInBatches - splitInBatches
Config choices: Version 3

Block 21 - Object message

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 22 - Send text - Satisfaction Survey (Link chatwoot)

Type / Role: n8n-nodes-evolution-api.evolutionApi - evolutionApi
Config choices: Version 1

3. Summary Table

Workflow	Forward Chatwoot Messages to WhatsApp via Evolution API with Media Support
Complexity	advanced
Nodes	22
Categories	Support Chatbot
Author	Thiago Vazzoler Loureiro
Published	27 Jul 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/6544/6544.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows

Frequently asked questions

What does Forward Chatwoot Messages to WhatsApp via Evolution API with Media Support do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot use case.

Thiago Vazzoler Loureiro

6 workflows

Nodes

n8n-nodes-base.executeworkflowtrigger n8n-nodes-base.noop n8n-nodes-base.switch n8n-nodes-base.if n8n-nodes-base.stickynote n8n-nodes-base.code n8n-nodes-evolution-api.evolutionapi n8n-nodes-base.splitinbatches

Complexity

advanced

Published 27 Jul 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/6544/6544.json

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Forward Chatwoot Messages to WhatsApp via Evolution API with Media Support

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Description

What Problem Does This Solve?

Features

Prerequisites

Suggested Usage

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - When Executed by Another Workflow

Block 2 - No Operation, do nothing

Block 3 - Gateway

Block 4 - Possui texto?

Block 5 - Switch

Block 6 - Sticky Note

Block 7 - Sticky Note1

Block 8 - Sticky Note2

Block 9 - Sticky Note3

Block 10 - Sticky Note4

Block 11 - Check if message is private

Block 12 - Has attachment?

Block 13 - Array of attachments

Block 14 - Send message text

Block 15 - Send video message

Block 16 - Send audio message

Block 17 - Send image message

Block 18 - Send document message

Block 19 - Check attachment file type

Block 20 - Loop array of attachments

Block 21 - Object message

Block 22 - Send text - Satisfaction Survey (Link chatwoot)

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions