Create a Telegram customer support bot with GPT4-mini and Google Docs knowledge

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

AI Customer Support Agent with Google Docs Knowledge (Telegram + OpenAI) This no code workflow turns your Telegram bot into an intelligent, always on AI support agent that references your busine...

Best for

Support Chatbot automation workflows
AI RAG automation workflows
intermediate n8n builders looking for reusable templates

Tools used

@n8n/n8n-nodes-langchain.lmchatopenai, @n8n/n8n-nodes-langchain.memorybufferwindow, n8n-nodes-base.googledocstool, n8n-nodes-base.telegramtrigger, n8n-nodes-base.telegram, n8n-nodes-base.stickynote, @n8n/n8n-nodes-langchain.agent

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Automate With Marc.

Original n8n.io source

1.1 Workflow description

Title: Create a Telegram customer support bot with GPT4-mini and Google Docs knowledge
Workflow name: Create a Telegram customer support bot with GPT4-mini and Google Docs knowledge

🤖 AI Customer Support Agent with Google Docs Knowledge (Telegram + OpenAI)

This no-code workflow turns your Telegram bot into an intelligent, always-on AI support agent that references your business documentation in Google Docs to respond to customer queries—instantly and accurately.

Watch full step-by-step video tutorial of the build here: https://youtu.be/Mlv7CjGO7wI

🔧 How it works: Telegram Trigger – Captures incoming messages from users on your Telegram bot

Langchain AI Agent (OpenAI GPT) – Interprets the message and uses RAG (retrieval-augmented generation) techniques to craft an answer

Google Docs Tool – Connects to and retrieves context from your specified Google Doc (e.g. FAQ, SOPs, policies)

Memory Buffer – Keeps track of recent chat history for more human-like conversations

Telegram Reply Node – Sends the AI-generated response back to the user

💡 Use Cases: E-commerce customer service

SaaS product onboarding

Internal helpdesk bot for teams

WhatsApp-style support for digital businesses

🧠 What makes this powerful: Supports complex questions by referencing a live Google Doc knowledge base

Works in plain conversational language (no buttons or forms needed)

Runs 24/7 with zero code

Easily extendable to Slack, WhatsApp, or email support

🛠️ Tools used: Telegram Node (trigger + send)

Langchain Agent with OpenAI GPT

Google Docs Tool

Memory Buffer

Sticky Notes for easy understanding

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - OpenAI Chat Model

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 2 - Simple Memory

Type / Role: @n8n/n8n-nodes-langchain.memoryBufferWindow - memoryBufferWindow
Config choices: Version 1.3

Block 3 - Google Docs

Type / Role: n8n-nodes-base.googleDocsTool - googleDocsTool
Config choices: Version 2

Block 4 - Telegram Trigger

Type / Role: n8n-nodes-base.telegramTrigger - telegramTrigger
Config choices: Version 1.2

Block 5 - Telegram

Type / Role: n8n-nodes-base.telegram - telegram
Config choices: Version 1.2

Block 6 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 7 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 8 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 9 - Customer Support AI Agent

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2

Block 10 - Sticky Note6

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Create a Telegram customer support bot with GPT4-mini and Google Docs knowledge
Complexity	intermediate
Nodes	10
Categories	Support Chatbot, AI RAG
Author	Automate With Marc
Published	11 Jun 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/4875/4875.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows AI RAG workflows

Frequently asked questions

What does Create a Telegram customer support bot with GPT4-mini and Google Docs knowledge do?

AI Customer Support Agent with Google Docs Knowledge (Telegram + OpenAI) This no code workflow turns your Telegram bot into an intelligent, always on AI support agent that references your busine...

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot, AI RAG use case.

Automate With Marc

50 workflows

Nodes

@n8n/n8n-nodes-langchain.lmchatopenai @n8n/n8n-nodes-langchain.memorybufferwindow n8n-nodes-base.googledocstool n8n-nodes-base.telegramtrigger n8n-nodes-base.telegram n8n-nodes-base.stickynote @n8n/n8n-nodes-langchain.agent

Complexity

intermediate

Published 11 Jun 2025

Likes 0

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Install path: /data/workflows/4875/4875.json

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Create a Telegram customer support bot with GPT4-mini and Google Docs knowledge

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - OpenAI Chat Model

Block 2 - Simple Memory

Block 3 - Google Docs

Block 4 - Telegram Trigger

Block 5 - Telegram

Block 6 - Sticky Note

Block 7 - Sticky Note1

Block 8 - Sticky Note2

Block 9 - Customer Support AI Agent

Block 10 - Sticky Note6

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions