Connect AI to any chats in Kommo

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Entrust customer service to AI using n8n and Kommo! Using this workflow, you can make the AI agent answer customer questions for your managers. See how it works in the [video](https://youtu.be/yFqk...

Best for

Support Chatbot automation workflows
AI Chatbot automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.if, n8n-nodes-base.httprequest, @n8n/n8n-nodes-langchain.agent, @n8n/n8n-nodes-langchain.lmchatopenai, @n8n/n8n-nodes-langchain.memorybufferwindow, n8n-nodes-base.switch, n8n-nodes-base.stickynote, @n8n/n8n-nodes-langchain.openai

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by yatolstoy.

Original n8n.io source

1.1 Workflow description

Title: Connect AI to any chats in Kommo
Workflow name: Connect AI to any chats in Kommo

Entrust customer service to AI using n8n and Kommo! Using this workflow, you can make the AI agent answer customer questions for your managers. See how it works in the video.

Advantages of integration

Works with any message channel that is connected to Kommo (telegram, whatsapp, facebook)
Understands voice and text messages
You can stop for a specific transaction or contact if you need a person's help.
It is possible to supplement the AI agent with additional tools to suit your needs

Where it can be useful

In customer support
In the qualification of clients
When invoicing

How it works

Any incoming message to the Kommo chats is sent by the webhook to n8n
n8n processes the webhook according to the specified logic
n8n sends a reply message to the Kommo chat

Installation Steps

Install workflow
Follow the instructions to connect the kommo to the n8n
Set up Credentials for OpenAI
Fill in the Credentials as shown in the workflow notes
Activate Workflow
Write your first message as client

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - isVoice

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 2 - get voice

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 3 - get_entity

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 4 - ai

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 1.6

Block 5 - model

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.1

Block 6 - memory

Type / Role: @n8n/n8n-nodes-langchain.memoryBufferWindow - memoryBufferWindow
Config choices: Version 1.3

Block 7 - hasStopTag

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 3.2

Block 8 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 9 - transcribe voice

Type / Role: @n8n/n8n-nodes-langchain.openAi - openAi
Config choices: Version 1.8

Block 10 - setText

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 11 - Get token

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 12 - Recieve message

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 13 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 14 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 15 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 16 - new_message

Type / Role: n8n-nodes-base.webhook - webhook
Config choices: Version 2

Block 17 - Sticky Note5

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 18 - Sticky Note6

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 19 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 20 - Sticky Note7

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 21 - Sticky Note8

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 22 - Sticky Note9

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 23 - Sticky Note10

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 24 - Sticky Note11

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Showing the first 24 of 25 workflow blocks. Download the JSON for the full node graph.

3. Summary Table

Workflow	Connect AI to any chats in Kommo
Complexity	advanced
Nodes	25
Categories	Support Chatbot, AI Chatbot
Author	yatolstoy
Published	03 Feb 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/2841/2841.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows AI Chatbot workflows

Frequently asked questions

What does Connect AI to any chats in Kommo do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot, AI Chatbot use case.

yatolstoy

2 workflows

Nodes

n8n-nodes-base.if n8n-nodes-base.httprequest @n8n/n8n-nodes-langchain.agent @n8n/n8n-nodes-langchain.lmchatopenai @n8n/n8n-nodes-langchain.memorybufferwindow n8n-nodes-base.switch n8n-nodes-base.stickynote @n8n/n8n-nodes-langchain.openai

Complexity

advanced

Published 03 Feb 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/2841/2841.json

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Connect AI to any chats in Kommo

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Advantages of integration

Where it can be useful

How it works

Installation Steps

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - isVoice

Block 2 - get voice

Block 3 - get_entity

Block 4 - ai

Block 5 - model

Block 6 - memory

Block 7 - hasStopTag

Block 8 - Sticky Note1

Block 9 - transcribe voice

Block 10 - setText

Block 11 - Get token

Block 12 - Recieve message

Block 13 - Sticky Note2

Block 14 - Sticky Note3

Block 15 - Sticky Note4

Block 16 - new_message

Block 17 - Sticky Note5

Block 18 - Sticky Note6

Block 19 - Sticky Note

Block 20 - Sticky Note7

Block 21 - Sticky Note8

Block 22 - Sticky Note9

Block 23 - Sticky Note10

Block 24 - Sticky Note11

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions