🚀 Boost your customer service with this WhatsApp Business bot!

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This n8n workflow demonstrates how to automate customer interactions and appointment management via WhatsApp Business bot. 1. After submitting a Google Form, the user receives a notification via Wh...

Best for

Support Chatbot automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.whatsapp, n8n-nodes-base.whatsapptrigger, n8n-nodes-base.if, n8n-nodes-base.scheduletrigger, n8n-nodes-base.splitinbatches, n8n-nodes-base.googlesheets, n8n-nodes-base.wait, n8n-nodes-base.googlesheetstrigger

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Eduard.

Original n8n.io source

1.1 Workflow description

Title: 🚀 Boost your customer service with this WhatsApp Business bot!
Workflow name: 🚀 Boost your customer service with this WhatsApp Business bot!

This n8n workflow demonstrates how to automate customer interactions and appointment management via WhatsApp Business bot.

After submitting a Google Form, the user receives a notification via WhatsApp. These notifications are sent via a template message.
In case user sends a message to the bot, the text and user data is stored in Google Sheets.
To reply back to the user, fill in the ReplyText column and change the Status to 'Ready'. In a few seconds n8n will fetch the unsent replies and deliver them one by one via WhatsApp Business node.

Customize this workflow to fit your specific needs, connect different online services and enhance your customer communication! 🎉

Setup Instructions

To get this workflow up and running, you'll need to:

👇 Create a WhatsApp template message on the Meta Business portal.
Obtain an Access Token and WhatsApp Business Account ID from the Meta Developers Portal. This is needed for the WhatsApp Business Node to send messages.
Set up a WhatsApp Trigger node with App ID and App Secret from the Meta Developers Portal.
Right after that copy the WhatsApp Trigger URL and add it as a Callback URL in the Meta Developers Portal. This trigger is needed to receive incoming messages and their status updates.
Connect your Google Sheets account for data storage and management. Check out the documentation page.

⚠️ Important Notes

WhatsApp allows automatic custom text messages only within 24 hours of the last user message. Outside with time frame only approved template messages can be sent.
The workflow uses a Google Sheet to manage form submissions, incoming messages and prepare responses. You can replace these nodes and connect the WhatsApp bot with other systems.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Sent notification template

Type / Role: n8n-nodes-base.whatsApp - whatsApp
Config choices: Version 1

Block 2 - WhatsApp Trigger

Type / Role: n8n-nodes-base.whatsAppTrigger - whatsAppTrigger
Config choices: Version 1

Block 3 - Is message?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2

Block 4 - Schedule Trigger

Type / Role: n8n-nodes-base.scheduleTrigger - scheduleTrigger
Config choices: Version 1.2

Block 5 - Loop Over Items

Type / Role: n8n-nodes-base.splitInBatches - splitInBatches
Config choices: Version 3

Block 6 - Get new answers

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.4

Block 7 - Reply to the user

Type / Role: n8n-nodes-base.whatsApp - whatsApp
Config choices: Version 1

Block 8 - Update message status

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.4

Block 9 - Wait 1 sec

Type / Role: n8n-nodes-base.wait - wait
Config choices: Version 1.1

Block 10 - New message from the user

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.4

Block 11 - Get new entries

Type / Role: n8n-nodes-base.googleSheetsTrigger - googleSheetsTrigger
Config choices: Version 1

Block 12 - User consented for WA messages?

Type / Role: n8n-nodes-base.filter - filter
Config choices: Version 2

Block 13 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 14 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 15 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	🚀 Boost your customer service with this WhatsApp Business bot!
Complexity	advanced
Nodes	15
Categories	Support Chatbot
Author	Eduard
Published	11 Jul 2024

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/2340/2340.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows

Frequently asked questions

What does 🚀 Boost your customer service with this WhatsApp Business bot! do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot use case.

Eduard

24 workflows

Nodes

n8n-nodes-base.whatsapp n8n-nodes-base.whatsapptrigger n8n-nodes-base.if n8n-nodes-base.scheduletrigger n8n-nodes-base.splitinbatches n8n-nodes-base.googlesheets n8n-nodes-base.wait n8n-nodes-base.googlesheetstrigger

Complexity

advanced

Published 11 Jul 2024

Likes 0

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Install path: /data/workflows/2340/2340.json

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🚀 Boost your customer service with this WhatsApp Business bot!

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Setup Instructions

⚠️ Important Notes

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Sent notification template

Block 2 - WhatsApp Trigger

Block 3 - Is message?

Block 4 - Schedule Trigger

Block 5 - Loop Over Items

Block 6 - Get new answers

Block 7 - Reply to the user

Block 8 - Update message status

Block 9 - Wait 1 sec

Block 10 - New message from the user

Block 11 - Get new entries

Block 12 - User consented for WA messages?

Block 13 - Sticky Note

Block 14 - Sticky Note1

Block 15 - Sticky Note2

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions