Automated customer feedback analysis & response with Jotform, GPT-4.1 & Google Sheets

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

AI powered feedback analysis and response automation from Jotform to Google Sheets and Slack Who’s it for Businesses using Jotform to collect customer feedback who want to automate sentiment analys...

Best for

Support Chatbot automation workflows
AI Summarization automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.jotformtrigger, n8n-nodes-base.set, @n8n/n8n-nodes-langchain.openai, n8n-nodes-base.if, n8n-nodes-base.emailsend, n8n-nodes-base.slack, n8n-nodes-base.googlesheets, n8n-nodes-base.stickynote

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Aayushman Sharma.

Original n8n.io source

1.1 Workflow description

Title: Automated customer feedback analysis & response with Jotform, GPT-4.1 & Google Sheets
Workflow name: Automated customer feedback analysis & response with Jotform, GPT-4.1 & Google Sheets

AI-powered feedback analysis and response automation from Jotform to Google Sheets and Slack

Who’s it for

Businesses using Jotform to collect customer feedback who want to automate sentiment analysis, email responses, and internal reporting — especially eCommerce, support, or CX teams looking to scale without hiring more agents.

How it works

This workflow captures every new Jotform submission, extracts key fields, and uses OpenAI GPT-4.1 to classify sentiment and root cause.

Negative feedback or ratings ≤3: Generates a recovery email, logs it in Google Sheets, and alerts your CX team on Slack.
Positive or neutral feedback: Sends a personalized thank-you email with a link to leave a public review.

All submissions are stored in Google Sheets for analytics and performance tracking.

How to set up

Visit Jotform and sign up (if you’re new) or log in to your existing account.
Click your profile icon (top-right) → go to Settings.
In the left sidebar, open the API section.
Click Create New Key.
Set permission to Full Access (recommended for full workflow functionality).
Copy the generated API key.
In n8n, open Credentials → Create New → JotForm API.
Paste your API key and save it as JotForm account.
Test the connection by running your Jotform Trigger node.

Jotform Configuration Guide (for n8n Feedback Workflow)

Follow these steps to connect your Jotform to n8n:

1️⃣ Create the Feedback Form

Build a form in Jotform with the following exact fields:

Field Label - Field Type - Example Input
Full Name - Short Text - Customer Name
Email - Email - [email protected]
Whatsapp Number - Short Text- 91xxxxxxxxxx
Order Id - Short Text - #2321
Ratings - Ratings - 3
Please describe your experience in detail. - Long Text - “Feedback”
Would you recommend us to others? - Single Choice (Yes/No) - No

💡 Tip: Keep field labels identical — n8n uses these exact keys for data mapping.

Requirements

Jotform API key (Full Access)
OpenAI API key
SMTP or transactional email service
Google service account or Authenticate using Oauth2
Slack token

How to customize

You can easily adjust rating thresholds, AI prompts, or email templates to match your brand’s tone.
The structure is modular — no code changes needed, just edit nodes and re-deploy.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Jotform — New Feedback Submission

Type / Role: n8n-nodes-base.jotFormTrigger - jotFormTrigger
Config choices: Version 1

Block 2 - Extract Key Fields (Normalize Input)

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 3 - AI Analysis — Sentiment & Root Cause

Type / Role: @n8n/n8n-nodes-langchain.openAi - openAi
Config choices: Version 1.8

Block 4 - Check if Feedback is Negative or Rating ≤ 3

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 5 - AI Generator — Personalized Recovery Message

Type / Role: @n8n/n8n-nodes-langchain.openAi - openAi
Config choices: Version 1.8

Block 6 - Send Recovery Email (Negative Path)

Type / Role: n8n-nodes-base.emailSend - emailSend
Config choices: Version 2.1

Block 7 - Notify CX Team on Slack

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 2.3

Block 8 - Mark Recovery Message Sent

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.7

Block 9 - Send Appreciation Email (Positive Path)

Type / Role: n8n-nodes-base.emailSend - emailSend
Config choices: Version 2.1

Block 10 - Log Feedback in Google Sheet (Negative Path)

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.7

Block 11 - Prepare Data for Sheet & Notifications (Negative Path)

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 12 - Prepare Data for Sheet & Notifications (Positive Path)

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 13 - Log Feedback in Google Sheet (Positive Path)

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.7

Block 14 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 15 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 16 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 17 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 18 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 19 - Sticky Note5

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 20 - Sticky Note6

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 21 - Sticky Note7

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Automated customer feedback analysis & response with Jotform, GPT-4.1 & Google Sheets
Complexity	advanced
Nodes	21
Categories	Support Chatbot, AI Summarization
Author	Aayushman Sharma
Published	14 Oct 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/9623/9623.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows AI Summarization workflows

Frequently asked questions

What does Automated customer feedback analysis & response with Jotform, GPT-4.1 & Google Sheets do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot, AI Summarization use case.

Aayushman Sharma

8 workflows

Nodes

n8n-nodes-base.jotformtrigger n8n-nodes-base.set @n8n/n8n-nodes-langchain.openai n8n-nodes-base.if n8n-nodes-base.emailsend n8n-nodes-base.slack n8n-nodes-base.googlesheets n8n-nodes-base.stickynote

Complexity

advanced

Published 14 Oct 2025

Likes 0

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Install path: /data/workflows/9623/9623.json

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Automated customer feedback analysis & response with Jotform, GPT-4.1 & Google Sheets

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

AI-powered feedback analysis and response automation from Jotform to Google Sheets and Slack

Who’s it for

How it works

How to set up

Jotform Configuration Guide (for n8n Feedback Workflow)

1️⃣ Create the Feedback Form

Requirements

How to customize

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Jotform — New Feedback Submission

Block 2 - Extract Key Fields (Normalize Input)

Block 3 - AI Analysis — Sentiment & Root Cause

Block 4 - Check if Feedback is Negative or Rating ≤ 3

Block 5 - AI Generator — Personalized Recovery Message

Block 6 - Send Recovery Email (Negative Path)

Block 7 - Notify CX Team on Slack

Block 8 - Mark Recovery Message Sent

Block 9 - Send Appreciation Email (Positive Path)

Block 10 - Log Feedback in Google Sheet (Negative Path)

Block 11 - Prepare Data for Sheet & Notifications (Negative Path)

Block 12 - Prepare Data for Sheet & Notifications (Positive Path)

Block 13 - Log Feedback in Google Sheet (Positive Path)

Block 14 - Sticky Note

Block 15 - Sticky Note1

Block 16 - Sticky Note2

Block 17 - Sticky Note3

Block 18 - Sticky Note4

Block 19 - Sticky Note5

Block 20 - Sticky Note6

Block 21 - Sticky Note7

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions