Automate support ticket prioritization with Jotform, Gemini AI, ClickUp tasks

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Automated Support Prioritization and AI Task Creation This n8n workflow instantly captures support issues submitted via Jotform and efficiently routes them to the appropriate team and logging syste...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.slack, n8n-nodes-base.gmail, n8n-nodes-base.jotformtrigger, n8n-nodes-base.if, n8n-nodes-base.clickup, @n8n/n8n-nodes-langchain.agent, @n8n/n8n-nodes-langchain.lmchatgooglegemini, n8n-nodes-base.googlesheets

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Zain Khan.

Original n8n.io source

1.1 Workflow description

Title: Automate support ticket prioritization with Jotform, Gemini AI, ClickUp tasks
Workflow name: Automate support ticket prioritization with Jotform, Gemini AI, ClickUp tasks

Automated Support Prioritization and AI Task Creation

This n8n workflow instantly captures support issues submitted via Jotform and efficiently routes them to the appropriate team and logging system based on the severity level defined by the customer. It then uses an AI Agent (Google Gemini) to transform the raw customer data into a clear, concise, and actionable task for the development team.

Workflow Overview

Ingestion & Logging: A new support ticket is received via Jotform and immediately logged into a Google Sheet as a central record.
Priority Assessment & Routing: An If node checks the reported issue Severity.
- High/Medium Severity: The ticket details are instantly sent to a dedicated Slack channel for immediate team attention.
- Low Severity: The ticket details are sent via Gmail (acting as an internal email notification) to a support inbox, allowing for less immediate handling.
AI Processing: An AI Agent summarizes the raw feedback into a clear, professional task description.
Task Creation: The AI-generated task is automatically created in ClickUp for the development team to manage.

Requirements

To implement and run this automated support workflow, the following accounts and credentials are required:

1. Service Credentials

Jotform API Key: For the Jotform Trigger to receive real-time form submissions.
Google Sheets OAuth2/API Key: To write data to the designated sheet.
Slack OAuth2/API Key: To post messages to the target Slack channel.
Gmail OAuth2/API Key: To send internal email notifications.
Google Gemini API Key: To power the AI Agent for task summarization.
ClickUp API Key: To create tasks in the target workspace. Sign up for n8n using: https://n8n.partnerlinks.io/pe6gzwqi3rqw

2. External Configurations

Jotform Setup: A form configured with fields for Name, Email, Issue, Description, and the crucial Severity field. Sign up for Jotform using: https://www.jotform.com/?partner=zainurrehman
ClickUp Setup: The specific Team, Space, Folder, and List IDs must be configured in the Create a task node to ensure tickets are created in the correct project board.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Slack

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 1

Block 2 - Send a message

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 3 - JotForm Trigger

Type / Role: n8n-nodes-base.jotFormTrigger - jotFormTrigger
Config choices: Version 1

Block 4 - If

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 5 - Create a task

Type / Role: n8n-nodes-base.clickUp - clickUp
Config choices: Version 1

Block 6 - AI Agent

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2.2

Block 7 - Google Gemini Chat Model

Type / Role: @n8n/n8n-nodes-langchain.lmChatGoogleGemini - lmChatGoogleGemini
Config choices: Version 1

Block 8 - Append row in sheet

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.6

Block 9 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 10 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 11 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 12 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 13 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 14 - Sticky Note5

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 15 - Sticky Note6

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Automate support ticket prioritization with Jotform, Gemini AI, ClickUp tasks
Complexity	advanced
Nodes	15
Categories	Ticket Management, AI Summarization
Author	Zain Khan
Published	15 Oct 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/9736/9736.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does Automate support ticket prioritization with Jotform, Gemini AI, ClickUp tasks do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Zain Khan

21 workflows

Nodes

n8n-nodes-base.slack n8n-nodes-base.gmail n8n-nodes-base.jotformtrigger n8n-nodes-base.if n8n-nodes-base.clickup @n8n/n8n-nodes-langchain.agent @n8n/n8n-nodes-langchain.lmchatgooglegemini n8n-nodes-base.googlesheets

Complexity

advanced

Published 15 Oct 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/9736/9736.json

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Automate support ticket prioritization with Jotform, Gemini AI, ClickUp tasks

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Automated Support Prioritization and AI Task Creation

Workflow Overview

Requirements

1. Service Credentials

2. External Configurations

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Slack

Block 2 - Send a message

Block 3 - JotForm Trigger

Block 4 - If

Block 5 - Create a task

Block 6 - AI Agent

Block 7 - Google Gemini Chat Model

Block 8 - Append row in sheet

Block 9 - Sticky Note

Block 10 - Sticky Note1

Block 11 - Sticky Note2

Block 12 - Sticky Note3

Block 13 - Sticky Note4

Block 14 - Sticky Note5

Block 15 - Sticky Note6

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions