Automate NPS survey collection & response handling with GoHighLevel, Gmail & Notion

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Description Streamline your Net Promoter Score (NPS) survey process by automating survey delivery, response tracking, and structured data storage. This workflow integrates GoHighLevel, Gmail, and N...

Best for

Support Chatbot automation workflows
AI Summarization automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.stickynote, n8n-nodes-base.highlevel, n8n-nodes-base.scheduletrigger, n8n-nodes-base.code, n8n-nodes-base.if, n8n-nodes-base.gmail, n8n-nodes-base.httprequest, n8n-nodes-base.notion

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Rahul Joshi.

Original n8n.io source

1.1 Workflow description

Title: Automate NPS survey collection & response handling with GoHighLevel, Gmail & Notion
Workflow name: Automate NPS survey collection & response handling with GoHighLevel, Gmail & Notion

Description

Streamline your Net Promoter Score (NPS) survey process by automating survey delivery, response tracking, and structured data storage. This workflow integrates GoHighLevel, Gmail, and Notion to ensure every customer response is captured, categorized, and actionable. 💬📧📊

What This Template Does

Trigger from GoHighLevel when a deal moves to "Completed." ⚡
Send NPS survey emails via Gmail to the customer automatically. ✉️
Capture responses through a Webhook and store them in structured format. 🔗
Process and categorize NPS responses (Promoter, Passive, Detractor). 🧮
Save results in Notion for centralized tracking and analysis. 📒
Send Slack notifications for quick visibility into customer satisfaction. 🔔

Key Benefits

✅ Automated NPS survey delivery and response tracking ✅ Centralized data storage for long-term insights ✅ Real-time team notifications for faster action ✅ Standardized response categorization ✅ Error handling ensures no response is lost

Features

GoHighLevel integration to trigger surveys at the right stage
Gmail email automation with personalized survey links
Webhook capture for dynamic NPS responses
Notion database integration for structured data storage
Slack alerts for quick feedback visibility

Requirements

n8n instance (cloud or self-hosted)
GoHighLevel API credentials
Gmail API credentials (OAuth2)
Notion API integration token
Slack API token (optional for notifications)

Target Audience

This workflow is ideal for Customer Success teams, SaaS businesses, agencies, and service providers who want to measure customer satisfaction at scale and act quickly on feedback.

Step-by-Step Setup Instructions

Configure GoHighLevel, Gmail, Notion, and Slack credentials in n8n.
Set up a Notion database with fields for customer, score, category, and comments.
Replace hardcoded values with environment variables ($env.GHL_API_KEY, $env.NOTION_DB_ID, etc.).
Import the JSON into your n8n instance.
Run once manually with test data to verify.
Enable the workflow for automated execution. ✅

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 2 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 3 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 4 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 5 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 6 - Sticky Note5

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 7 - Get Won Opportunities from GHL

Type / Role: n8n-nodes-base.highLevel - highLevel
Config choices: Version 2

Block 8 - Trigger: Check Every Hour

Type / Role: n8n-nodes-base.scheduleTrigger - scheduleTrigger
Config choices: Version 1.1

Block 9 - Filter Unsurveyed Completed Deals

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 10 - Check if Valid Deals Exist

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2

Block 11 - Parse NPS Score from Email

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 12 - Send NPS Survey Email

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 13 - Update GHL - Mark Survey Sent

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.1

Block 14 - Route by Score (Promoter vs Detractor)

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 15 - Create Support Ticket in Notion

Type / Role: n8n-nodes-base.notion - notion
Config choices: Version 2

Block 16 - Log Positive Feedback in Notion

Type / Role: n8n-nodes-base.notion - notion
Config choices: Version 2

Block 17 - Send Thank You & Review Request

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 18 - Alert Team - Low Score

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 19 - Fetch Unread NPS Responses

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 20 - Trigger: Check Responses Weekly

Type / Role: n8n-nodes-base.scheduleTrigger - scheduleTrigger
Config choices: Version 1.1

Block 21 - Sticky Note6

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 22 - Sticky Note7

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 23 - Sticky Note8

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 24 - Sticky Note9

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Showing the first 24 of 27 workflow blocks. Download the JSON for the full node graph.

3. Summary Table

Workflow	Automate NPS survey collection & response handling with GoHighLevel, Gmail & Notion
Complexity	advanced
Nodes	27
Categories	Support Chatbot, AI Summarization
Author	Rahul Joshi
Published	03 Oct 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/9227/9227.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows AI Summarization workflows

Frequently asked questions

What does Automate NPS survey collection & response handling with GoHighLevel, Gmail & Notion do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot, AI Summarization use case.

Rahul Joshi

269 workflows

Nodes

n8n-nodes-base.stickynote n8n-nodes-base.highlevel n8n-nodes-base.scheduletrigger n8n-nodes-base.code n8n-nodes-base.if n8n-nodes-base.gmail n8n-nodes-base.httprequest n8n-nodes-base.notion

Complexity

advanced

Published 03 Oct 2025

Likes 0

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Install path: /data/workflows/9227/9227.json

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Automate NPS survey collection & response handling with GoHighLevel, Gmail & Notion

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Description

What This Template Does

Key Benefits

Features

Requirements

Target Audience

Step-by-Step Setup Instructions

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Sticky Note

Block 2 - Sticky Note1

Block 3 - Sticky Note2

Block 4 - Sticky Note3

Block 5 - Sticky Note4

Block 6 - Sticky Note5

Block 7 - Get Won Opportunities from GHL

Block 8 - Trigger: Check Every Hour

Block 9 - Filter Unsurveyed Completed Deals

Block 10 - Check if Valid Deals Exist

Block 11 - Parse NPS Score from Email

Block 12 - Send NPS Survey Email

Block 13 - Update GHL - Mark Survey Sent

Block 14 - Route by Score (Promoter vs Detractor)

Block 15 - Create Support Ticket in Notion

Block 16 - Log Positive Feedback in Notion

Block 17 - Send Thank You & Review Request

Block 18 - Alert Team - Low Score

Block 19 - Fetch Unread NPS Responses

Block 20 - Trigger: Check Responses Weekly

Block 21 - Sticky Note6

Block 22 - Sticky Note7

Block 23 - Sticky Note8

Block 24 - Sticky Note9

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions