Automate Google Business reviews with AI responses, Slack alerts & sheets logging

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

How it works This workflow automatically monitors your Google Business Profile for new reviews and uses AI to generate personalized response suggestions. When a review is detected, the system forma...

Best for

Ticket Management automation workflows
Multimodal AI automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.googlebusinessprofiletrigger, n8n-nodes-base.set, n8n-nodes-base.aitransform, n8n-nodes-base.if, n8n-nodes-base.httprequest, n8n-nodes-base.googlesheets, n8n-nodes-base.stickynote

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Grace Gbadamosi.

Original n8n.io source

1.1 Workflow description

Title: Automate Google Business reviews with AI responses, Slack alerts & sheets logging
Workflow name: Automate Google Business reviews with AI responses, Slack alerts & sheets logging

How it works

This workflow automatically monitors your Google Business Profile for new reviews and uses AI to generate personalized response suggestions. When a review is detected, the system formats the review data, generates an appropriate AI response based on the rating and content, sends differentiated Slack notifications (urgent alerts for negative reviews, celebration messages for positive ones), and logs everything to Google Sheets for tracking and analysis.

Who is this for

Local business owners, restaurant managers, retail store operators, service providers, and reputation management teams who want to stay on top of customer feedback and respond promptly with thoughtful, AI-generated responses. Perfect for businesses that receive regular reviews and want to maintain consistent, professional customer engagement without manually monitoring multiple platforms.

Requirements

Google Business Profile: Active business profile with review monitoring enabled
Google API Credentials: Service account with access to Business Profile API and Sheets API
Slack Webhook: Incoming webhook URL for team notifications
Google Sheets: Spreadsheet with "Reviews" sheet for logging review data
Environment Variables: Setup for secure credential storage
Basic n8n Knowledge: Understanding of triggers, expressions, and credential management

How to set up

Configure Google Business Profile API - Create Google Cloud project, enable Business Profile API, set up service account credentials, and add your Business Account ID and Location ID to environment variables
Prepare Google Sheets Integration - Create Google Sheet with "Reviews" sheet, add required headers, set GOOGLE_SHEET_ID environment variable, and ensure service account has edit access
Setup Slack Notifications - Create Slack webhook in your workspace and set SLACK_WEBHOOK_URL environment variable
Customize Business Settings - Update Business Configuration node with your business name and adjust AI response tone preferences

How to customize the workflow

Modify the Business Configuration node to change your business name, adjust the AI response tone (professional, friendly, casual), customize Slack notification messages in the HTTP Request nodes, or add additional review sources by duplicating the trigger structure.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Monitor Google Reviews

Type / Role: n8n-nodes-base.googleBusinessProfileTrigger - googleBusinessProfileTrigger
Config choices: Version 1

Block 2 - Business Configuration

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 3 - Format Google Reviews

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 4 - Generate AI Response

Type / Role: n8n-nodes-base.aiTransform - aiTransform
Config choices: Version 1

Block 5 - Negative Review?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 6 - Alert Team - Negative

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 7 - Notify Team - Positive

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 8 - Log to Google Sheets

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.6

Block 9 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 10 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 11 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Automate Google Business reviews with AI responses, Slack alerts & sheets logging
Complexity	intermediate
Nodes	11
Categories	Ticket Management, Multimodal AI
Author	Grace Gbadamosi
Published	28 Jul 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/6590/6590.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows Multimodal AI workflows

Frequently asked questions

What does Automate Google Business reviews with AI responses, Slack alerts & sheets logging do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, Multimodal AI use case.

Grace Gbadamosi

4 workflows

Nodes

n8n-nodes-base.googlebusinessprofiletrigger n8n-nodes-base.set n8n-nodes-base.aitransform n8n-nodes-base.if n8n-nodes-base.httprequest n8n-nodes-base.googlesheets n8n-nodes-base.stickynote

Complexity

intermediate

Published 28 Jul 2025

Likes 0

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Install path: /data/workflows/6590/6590.json

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Automate Google Business reviews with AI responses, Slack alerts & sheets logging

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

How it works

Who is this for

Requirements

How to set up

How to customize the workflow

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Monitor Google Reviews

Block 2 - Business Configuration

Block 3 - Format Google Reviews

Block 4 - Generate AI Response

Block 5 - Negative Review?

Block 6 - Alert Team - Negative

Block 7 - Notify Team - Positive

Block 8 - Log to Google Sheets

Block 9 - Sticky Note2

Block 10 - Sticky Note1

Block 11 - Sticky Note

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions