Auto-sort support emails with OpenAI and route to Teams with Jira integration

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This automated n8n workflow provides an AI powered email classifier for support emails, automatically categorizing incoming emails and routing them to the appropriate inbox, creating a Jira task, a...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.emailreadimap, n8n-nodes-base.openai, n8n-nodes-base.switch, n8n-nodes-base.emailsend, n8n-nodes-base.jira, n8n-nodes-base.stickynote

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Oneclick AI Squad.

Original n8n.io source

1.1 Workflow description

Title: Auto-sort support emails with OpenAI and route to Teams with Jira integration
Workflow name: Auto-sort support emails with OpenAI and route to Teams with Jira integration

This automated n8n workflow provides an AI-powered email classifier for support emails, automatically categorizing incoming emails and routing them to the appropriate inbox, creating a Jira task, and sending an autoresponse within minutes.

Main Components

IMAP Email - Monitors incoming support emails via IMAP
OpenAI - Classifies emails into categories (billing, bug, feature)
Switch - Routes emails based on the classified category
Send Billing Email - Forwards billing-related emails to the billing inbox
Send Bug Email - Forwards bug-related emails to the bugs inbox
Send Feature Email - Forwards feature-related emails to the features inbox
Create Jira Task - Creates a task in Jira for each classified email
Send Autoresponse - Sends a confirmation email to the sender

Essential Prerequisites

IMAP access to the support email account
OpenAI API key
SMTP server credentials for sending emails
Jira account with API access

Customization Guide

Update IMAP host and credentials in the IMAP Email node
Adjust OpenAI model or prompt in the OpenAI node
Modify email addresses ([email protected], [email protected], [email protected]) in Send Email nodes
Configure Jira project ID and credentials in the Create Jira Task node
Change autoresponse text in the Send Autoresponse node

Features

🤖 AI Classification: Uses OpenAI to categorize emails into billing, bug, or feature
🔄 Automated Routing: Routes emails to the correct inbox based on category
🎯 Task Creation: Creates a Jira task for each support request
📧 Autoresponse: Sends instant confirmation to the sender
⚡ Optimizations Made: Streamlined email processing with single-pass classification

Parameters to Configure

imap_host: Your IMAP server address
imap_user: IMAP username (e.g., [email protected])
imap_password: IMAP password
openai_api_key: OpenAI API key
smtp_host: Your SMTP server address
smtp_user: SMTP username
smtp_password: SMTP password
jira_project_id: Your Jira project ID
jira_user: Jira username
jira_api_token: Jira API token

How to Use

Copy the JSON code from the artifact
Open your n8n workspace
Select “Import from JSON” or “+” → “From JSON”
Paste the JSON code
Configure parameters in the respective nodes with your credentials and settings
Run the workflow

Workflow Actions

Classify: Uses OpenAI to categorize incoming emails
Route: Forwards emails to the appropriate inbox
Create: Generates a Jira task for each email
Respond: Sends an autoresponse to the sender

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - IMAP Email

Type / Role: n8n-nodes-base.emailReadImap - emailReadImap
Config choices: Version 1

Block 2 - OpenAI

Type / Role: n8n-nodes-base.openAi - openAi
Config choices: Version 1

Block 3 - Switch

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 1

Block 4 - Send Billing Email

Type / Role: n8n-nodes-base.emailSend - emailSend
Config choices: Version 1

Block 5 - Send Bug Email

Type / Role: n8n-nodes-base.emailSend - emailSend
Config choices: Version 1

Block 6 - Send Feature Email

Type / Role: n8n-nodes-base.emailSend - emailSend
Config choices: Version 1

Block 7 - Create Jira Task

Type / Role: n8n-nodes-base.jira - jira
Config choices: Version 1

Block 8 - Send Autoresponse

Type / Role: n8n-nodes-base.emailSend - emailSend
Config choices: Version 1

Block 9 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Auto-sort support emails with OpenAI and route to Teams with Jira integration
Complexity	intermediate
Nodes	9
Categories	Ticket Management, AI Summarization
Author	Oneclick AI Squad
Published	29 Jul 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/6639/6639.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does Auto-sort support emails with OpenAI and route to Teams with Jira integration do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Oneclick AI Squad

224 workflows

Nodes

n8n-nodes-base.emailreadimap n8n-nodes-base.openai n8n-nodes-base.switch n8n-nodes-base.emailsend n8n-nodes-base.jira n8n-nodes-base.stickynote

Complexity

intermediate

Published 29 Jul 2025

Likes 0

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Install path: /data/workflows/6639/6639.json

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Auto-sort support emails with OpenAI and route to Teams with Jira integration

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Main Components

Essential Prerequisites

Customization Guide

Features

Parameters to Configure

How to Use

Workflow Actions

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - IMAP Email

Block 2 - OpenAI

Block 3 - Switch

Block 4 - Send Billing Email

Block 5 - Send Bug Email

Block 6 - Send Feature Email

Block 7 - Create Jira Task

Block 8 - Send Autoresponse

Block 9 - Sticky Note

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions