AI-powered Telegram & WhatsApp business agent workflow

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This workflow contains community nodes that are only compatible with the self hosted version of n8n. Deliver seamless, AI driven customer support on Telegram and WhatsApp—powered by GPT 4 Turbo and...

Best for

Support Chatbot automation workflows
AI Chatbot automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.stickynote, n8n-nodes-base.telegramtrigger, n8n-nodes-base.webhook, n8n-nodes-base.set, n8n-nodes-base.googlesheets, n8n-nodes-base.code, n8n-nodes-base.openai, n8n-nodes-base.if

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Amanda Benks.

Original n8n.io source

1.1 Workflow description

Title: AI-powered Telegram & WhatsApp business agent workflow
Workflow name: AI-powered Telegram & WhatsApp business agent workflow

This workflow contains community nodes that are only compatible with the self-hosted version of n8n.

Deliver seamless, AI-driven customer support on Telegram and WhatsApp—powered by GPT-4 Turbo and n8n.

🌟 Key Features

Unified Messaging: Receive and normalize messages from both Telegram (via Bot Trigger) and WhatsApp (via Webhook).
Contextual AI Responses: Build customer context from Google Sheets, then craft personalized replies with GPT-4 Turbo.
Smart Routing: Automatically detect platform and send replies with platform-appropriate formatting (HTML for Telegram, plain for WhatsApp).
Intent Detection & Escalation: Flag orders, appointments or complex queries and trigger Slack notifications for human handoff.
Comprehensive Logging: Append every interaction to a “conversations” sheet and upsert customer profiles in a “customers” sheet.

📋 Prerequisites

n8n instance (self-hosted or n8n Cloud)
Credentials:
- OpenAI API key
- Telegram Bot Token
- WhatsApp Business API credentials (WHATSAPP_PHONE_ID)
- Google Sheets service-account credentials
- Slack Incoming Webhook URL
Google Sheets Setup:
- customers sheet with columns: user_id, user_name, previousOrders, lastInteraction, preferences, conversationHistory
- conversations sheet with columns: user_id, user_name, platform, message, ai_response, timestamp, needs_escalation, is_order, is_appointment

🚀 Setup & Usage

Import the provided JSON into your n8n editor.
Configure each node’s credentials in n8n’s Credentials panel.
Set the following Workflow Variables:
- GOOGLE_SHEET_ID
- WHATSAPP_PHONE_ID
Activate the Telegram Bot Trigger and WhatsApp Webhook nodes.
Test by messaging your bot on Telegram and WhatsApp.

🔍 How It Works

Trigger: Listens for new Telegram updates or WhatsApp webhook calls.
Normalize Message: Standardizes payload into { user_id, user_name, message_text, platform, chat_id, timestamp }.
Get Customer Data: Reads from “customers” sheet to fetch past history and order count.
Build AI Context: Merges incoming message with customer info and history.
AI Assistant: Sends context to GPT-4 Turbo (temperature 0.8, maxTokens 800).
Process Response: Cleans formatting, identifies intents (order, appointment), and sets escalation flags.
Platform Router: Routes reply to the appropriate “Send Telegram” or “Send WhatsApp” node.
Log Conversation: Appends each message and response to the “conversations” sheet.
Update Customer: Increments previousOrders, updates last interaction timestamp, and saves a snippet of the latest message.
Escalation: If flagged, posts a formatted alert to your Slack channel for immediate attention.

Empower your business with 24/7 AI-powered support—save time, increase conversions, and ensure no customer inquiry goes unanswered.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 2 - Telegram Bot

Type / Role: n8n-nodes-base.telegramTrigger - telegramTrigger
Config choices: Version 1.1

Block 3 - WhatsApp Webhook

Type / Role: n8n-nodes-base.webhook - webhook
Config choices: Version 2

Block 4 - Normalize Message Data

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 5 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 6 - Get Customer History

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.4

Block 7 - Build AI Context

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 8 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 9 - AI Business Assistant

Type / Role: n8n-nodes-base.openAi - openAi
Config choices: Version 1.3

Block 10 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 11 - Process AI Response

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 12 - Platform Router

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2

Block 13 - Send Telegram Message

Type / Role: n8n-nodes-base.telegram - telegram
Config choices: Version 1.2

Block 14 - Send WhatsApp Message

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 15 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 16 - Log Conversation

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.4

Block 17 - Update Customer Record

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.4

Block 18 - Check Escalation

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2

Block 19 - Notify Support Team

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 20 - Sticky Note5

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 21 - Webhook Response

Type / Role: n8n-nodes-base.respondToWebhook - respondToWebhook
Config choices: Version 1.1

3. Summary Table

Workflow	AI-powered Telegram & WhatsApp business agent workflow
Complexity	advanced
Nodes	21
Categories	Support Chatbot, AI Chatbot
Author	Amanda Benks
Published	25 Jun 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/5311/5311.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows AI Chatbot workflows

Frequently asked questions

What does AI-powered Telegram & WhatsApp business agent workflow do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot, AI Chatbot use case.

Amanda Benks

17 workflows

Nodes

n8n-nodes-base.stickynote n8n-nodes-base.telegramtrigger n8n-nodes-base.webhook n8n-nodes-base.set n8n-nodes-base.googlesheets n8n-nodes-base.code n8n-nodes-base.openai n8n-nodes-base.if

Complexity

advanced

Published 25 Jun 2025

Likes 0

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Install path: /data/workflows/5311/5311.json

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AI-powered Telegram & WhatsApp business agent workflow

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

🌟 Key Features

📋 Prerequisites

🚀 Setup & Usage

🔍 How It Works

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Sticky Note

Block 2 - Telegram Bot

Block 3 - WhatsApp Webhook

Block 4 - Normalize Message Data

Block 5 - Sticky Note1

Block 6 - Get Customer History

Block 7 - Build AI Context

Block 8 - Sticky Note2

Block 9 - AI Business Assistant

Block 10 - Sticky Note3

Block 11 - Process AI Response

Block 12 - Platform Router

Block 13 - Send Telegram Message

Block 14 - Send WhatsApp Message

Block 15 - Sticky Note4

Block 16 - Log Conversation

Block 17 - Update Customer Record

Block 18 - Check Escalation

Block 19 - Notify Support Team

Block 20 - Sticky Note5

Block 21 - Webhook Response

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions