AI-powered review sentiment analysis to Salesforce & Google Sheets with Decodo

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

What this workflow does This workflow scrapes customer reviews from Trustpilot , analyzes them with AI, and keeps both Salesforce and Google Sheets automatically updated with customer sentiment ins...

Best for

Market Research automation workflows
AI Summarization automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.manualtrigger, n8n-nodes-base.code, @n8n/n8n-nodes-langchain.agent, n8n-nodes-base.googlesheets, n8n-nodes-base.stickynote, @decodo/n8n-nodes-decodo.decodo, n8n-nodes-base.salesforce, @n8n/n8n-nodes-langchain.lmchatopenai

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Kevin Meneses .

Original n8n.io source

1.1 Workflow description

Title: AI-powered review sentiment analysis to Salesforce & Google Sheets with Decodo
Workflow name: AI-powered review sentiment analysis to Salesforce & Google Sheets with Decodo

What this workflow does

This workflow scrapes customer reviews from Trustpilot, analyzes them with AI, and keeps both Salesforce and Google Sheets automatically updated with customer sentiment insights.

It uses Decodo to reliably extract review content from Trustpilot, processes the text with OpenAI, and orchestrates everything using n8n.

👉 Deocodo

How it works (high level)

Reads Trustpilot review URLs and Salesforce Account IDs from Google Sheets
Scrapes Trustpilot reviews using Decodo
Uses AI to summarize sentiment, trends, and key positives/negatives
Generates two outputs in parallel

Outputs generated

1. Salesforce Account update

The workflow updates an existing Salesforce Account by writing the AI-generated sentiment summary into a custom text field (e.g. recent_trend_summary__c).

This brings external customer feedback directly into Salesforce, allowing teams to work with real market perception inside the CRM.

2. Google Sheets analytics dataset

At the same time, structured review metrics are stored in Google Sheets:

Ratings and sentiment distribution
Top positive and negative keywords
Trend summaries over time

This creates a reusable dataset for dashboards and reporting.

How to configure it (general)

Google Sheets: add review URLs + Salesforce Account IDs
Decodo: add your API key to scrape Trustpilot reliably
OpenAI: add your API key for AI analysis
Salesforce:
- Create a custom Text (255) field on Account
- Connect Salesforce credentials in n8n
- Only existing Accounts are updated

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - When clicking ‘Execute workflow’

Type / Role: n8n-nodes-base.manualTrigger - manualTrigger
Config choices: Version 1

Block 2 - Code in JavaScript

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 3 - AI Agent

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 3

Block 4 - Code in JavaScript1

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 5 - Get row(s) in sheet

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.7

Block 6 - Append row in sheet

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.7

Block 7 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 8 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 9 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 10 - Sticky Note5

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 11 - Decodo

Type / Role: @decodo/n8n-nodes-decodo.decodo - decodo
Config choices: Version 1

Block 12 - Create or update an account

Type / Role: n8n-nodes-base.salesforce - salesforce
Config choices: Version 1

Block 13 - OpenAI Chat Model

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.3

Block 14 - Code in JavaScript2

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 15 - If

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.3

Block 16 - Loop Over Items

Type / Role: n8n-nodes-base.splitInBatches - splitInBatches
Config choices: Version 3

Block 17 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 18 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	AI-powered review sentiment analysis to Salesforce & Google Sheets with Decodo
Complexity	advanced
Nodes	18
Categories	Market Research, AI Summarization
Author	Kevin Meneses
Published	04 Dec 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/11489/11489.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Market Research workflows AI Summarization workflows

Frequently asked questions

What does AI-powered review sentiment analysis to Salesforce & Google Sheets with Decodo do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Market Research, AI Summarization use case.

Kevin Meneses

9 workflows

Nodes

n8n-nodes-base.manualtrigger n8n-nodes-base.code @n8n/n8n-nodes-langchain.agent n8n-nodes-base.googlesheets n8n-nodes-base.stickynote @decodo/n8n-nodes-decodo.decodo n8n-nodes-base.salesforce @n8n/n8n-nodes-langchain.lmchatopenai

Complexity

advanced

Published 04 Dec 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/11489/11489.json

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AI-powered review sentiment analysis to Salesforce & Google Sheets with Decodo

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

What this workflow does

How it works (high level)

Outputs generated

1. Salesforce Account update

2. Google Sheets analytics dataset

How to configure it (general)

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - When clicking ‘Execute workflow’

Block 2 - Code in JavaScript

Block 3 - AI Agent

Block 4 - Code in JavaScript1

Block 5 - Get row(s) in sheet

Block 6 - Append row in sheet

Block 7 - Sticky Note

Block 8 - Sticky Note1

Block 9 - Sticky Note2

Block 10 - Sticky Note5

Block 11 - Decodo

Block 12 - Create or update an account

Block 13 - OpenAI Chat Model

Block 14 - Code in JavaScript2

Block 15 - If

Block 16 - Loop Over Items

Block 17 - Sticky Note3

Block 18 - Sticky Note4

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions