AI-powered customer feedback collection with GPT-4o, Google Sheets & Slack alerts

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Description Automatically send personalized customer feedback requests once a support ticket is marked as closed and centralize responses for service quality tracking. Uses Google Sheets as the tic...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.googlesheets, n8n-nodes-base.if, n8n-nodes-base.code, @n8n/n8n-nodes-langchain.agent, @n8n/n8n-nodes-langchain.lmchatazureopenai, n8n-nodes-base.switch, n8n-nodes-base.gmail, n8n-nodes-base.slack

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Rahul Joshi.

Original n8n.io source

1.1 Workflow description

Title: AI-powered customer feedback collection with GPT-4o, Google Sheets & Slack alerts
Workflow name: AI-powered customer feedback collection with GPT-4o, Google Sheets & Slack alerts

Description

Automatically send personalized customer feedback requests once a support ticket is marked as closed and centralize responses for service quality tracking. Uses Google Sheets as the ticket source, filters only resolved tickets, and delivers tailored survey invitations via Gmail. Ensures timely, relevant outreach while reducing manual follow-ups. 📧✨

What This Template Does

Fetches support ticket data from a Google Sheets database (“Ticket status dummy”). 📊
Filters for tickets where Status = closed only. 🎯
Sends a personalized feedback request email via Gmail, including ticket details (ID, subject, customer name). 💌
Provides a dynamic link to your survey form (Typeform/Google Form). 🔗
Runs on manual trigger (can be scheduled/automated later). ▶️

Key Benefits

Targeted communication — only resolved tickets receive surveys.
Personalized emails — includes customer name + ticket details.
Zero manual work — feedback requests are automatically generated.
Quality insights — structured process for customer satisfaction measurement.
Improved experience — timely outreach builds trust and engagement. 🌟

Features

Smart filtering for closed tickets only. 🛡️
Dynamic Gmail email templates with emojis + survey link. 💬
Google Sheets integration for centralized ticket management. 📂
Fully customizable email subject, body, and survey form. ✍️
Manual trigger for testing; can be extended with schedules/webhooks. ⏱️

Requirements

n8n instance (cloud or self-hosted).
Google Sheets with ticket data (must include: Status, Ticket No., Description, Email, Owner).
Gmail account connected via OAuth2 credentials.
Survey form (Typeform/Google Form) with accessible link.
Target Audience
Customer Support Teams seeking structured feedback. 🛎️
HR & Internal IT Teams using ticket-based systems (Keka, Google Sheets). 👥
Managers wanting data-driven insights into support quality. 📈
Businesses committed to continuous service improvement. 🚀

Step-by-Step Setup Instructions

Prepare Google Sheet with required columns: Status, Ticket No., Description, Email, Owner.
In n8n, connect Google Sheets and Gmail credentials.
Update the Gmail node with your survey link.
Import workflow JSON and assign credentials to nodes.
Run Manual Trigger to test → verify email delivery.
Extend automation with schedules or webhooks for ongoing campaigns.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Fetch Support Tickets

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.6

Block 2 - Filter Closed Tickets

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 3 - Calculate Ticket Metrics

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 4 - AI Ticket Analysis

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2.2

Block 5 - Azure OpenAI

Type / Role: @n8n/n8n-nodes-langchain.lmChatAzureOpenAi - lmChatAzureOpenAi
Config choices: Version 1

Block 6 - Parse AI Insights

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 7 - Route by Customer Tier

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 3.2

Block 8 - Send VIP Email (Gold/Silver)

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 9 - Send Standard Email (Bronze)

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 10 - Log to Feedback Tracker

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.6

Block 11 - Check Alert Conditions

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 12 - Send Slack Alert

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 1

Block 13 - Overview Sticky

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 14 - Data Collection

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 15 - AI Analysis

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 16 - Email Delivery

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 17 - Tracking & Alerts

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 18 - When clicking ‘Execute workflow’

Type / Role: n8n-nodes-base.manualTrigger - manualTrigger
Config choices: Version 1

3. Summary Table

Workflow	AI-powered customer feedback collection with GPT-4o, Google Sheets & Slack alerts
Complexity	advanced
Nodes	18
Categories	Ticket Management, AI Summarization
Author	Rahul Joshi
Published	19 Sept 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/8752/8752.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does AI-powered customer feedback collection with GPT-4o, Google Sheets & Slack alerts do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Rahul Joshi

269 workflows

Nodes

n8n-nodes-base.googlesheets n8n-nodes-base.if n8n-nodes-base.code @n8n/n8n-nodes-langchain.agent @n8n/n8n-nodes-langchain.lmchatazureopenai n8n-nodes-base.switch n8n-nodes-base.gmail n8n-nodes-base.slack

Complexity

advanced

Published 19 Sept 2025

Likes 0

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Install path: /data/workflows/8752/8752.json

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AI-powered customer feedback collection with GPT-4o, Google Sheets & Slack alerts

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Description

What This Template Does

Key Benefits

Features

Requirements

Step-by-Step Setup Instructions

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Fetch Support Tickets

Block 2 - Filter Closed Tickets

Block 3 - Calculate Ticket Metrics

Block 4 - AI Ticket Analysis

Block 5 - Azure OpenAI

Block 6 - Parse AI Insights

Block 7 - Route by Customer Tier

Block 8 - Send VIP Email (Gold/Silver)

Block 9 - Send Standard Email (Bronze)

Block 10 - Log to Feedback Tracker

Block 11 - Check Alert Conditions

Block 12 - Send Slack Alert

Block 13 - Overview Sticky

Block 14 - Data Collection

Block 15 - AI Analysis

Block 16 - Email Delivery

Block 17 - Tracking & Alerts

Block 18 - When clicking ‘Execute workflow’

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions