AI chatbot call center: Taxi booking support (production-ready, part 7)

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Workflow Name: Taxi Booking Support Template was created in n8n v1.90.2 Skill Level: Mid Categories: n8n, Chatbot Stacks Schedule Trigger node Postgres node AI Agent node Google Calendar node Ex...

Best for

Support Chatbot automation workflows
AI Chatbot automation workflows
advanced n8n builders looking for reusable templates

Tools used

@n8n/n8n-nodes-langchain.agent, @n8n/n8n-nodes-langchain.lmchatxaigrok, n8n-nodes-base.switch, n8n-nodes-base.postgres, n8n-nodes-base.scheduletrigger, n8n-nodes-base.set, n8n-nodes-base.executeworkflow, n8n-nodes-base.if

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by ChatPayLabs.

Original n8n.io source

1.1 Workflow description

Title: AI chatbot call center: Taxi booking support (production-ready, part 7)
Workflow name: AI chatbot call center: Taxi booking support (production-ready, part 7)

Workflow Name: 🫶 Taxi Booking Support

Template was created in n8n v1.90.2

Skill Level: Mid

Categories: n8n, Chatbot

Stacks

Schedule Trigger node
Postgres node
AI Agent node
Google Calendar node
Execute Sub-workflow
If node, Switch node, Code node, Edit Fields (Set)

Prerequisite

Sub-workflow: Demo Call Back (or your own node)

Production Features

Scaling Design for n8n Queue mode in production environment
Customize Expired Booking Actions example
Multi-Language Design

What this workflow does?

This is a n8n Taxi Booking Support, the background node to process the job at scheduled. It is scheduled to check the database for outstanding booking and handle the after sales process. In this particular case, it will check for OPEN booking over 10 minutes, then update the booking status from OPEN to CANCELLED, delete the Calendar event and send a reply to the user.

How it works

The Schedule Trigger node is scheduled to run every 5 minutes.
It will check the database for OPEN or HOLD booking.
For OPEN booking
- update the booking status to CANCELLED
- delete the Calendar event
- send a reply to the user
Optional: The AI Agent is used to create the reply message to the user in Multi-language based on the language set in the booking.

Set up instructions

Pull and Set up the required SQL from our Github repository.
Create you Postgres credentials, refer to n8n integration documentation for more information.
Select your Credentials in Open Hold Booking and Set Cancel Booking.
Create your Google Calendar credentials, refer to n8n integration documentation for more information.
Create a Google Calendar, e.g. DEMO
Select your Credentials in Delete Event, and select the above Calendar
Remember to activate this workflow for schedule to run.

How to adjust it to your needs

There should be more status for the booking.
The current action only check for OPEN and HOLD booking, you can do more based on your needs.
You can replace the sub-workflow trigger Call Back to another flow as needs.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - AI Agent

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 1.9

Block 2 - xAI @grok-2-1212

Type / Role: @n8n/n8n-nodes-langchain.lmChatXAiGrok - lmChatXAiGrok
Config choices: Version 1

Block 3 - Status Switch

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 3.2

Block 4 - Set Cancel Booking

Type / Role: n8n-nodes-base.postgres - postgres
Config choices: Version 2.6

Block 5 - Schedule Trigger

Type / Role: n8n-nodes-base.scheduleTrigger - scheduleTrigger
Config choices: Version 1.2

Block 6 - Booking

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 7 - Call Back

Type / Role: n8n-nodes-base.executeWorkflow - executeWorkflow
Config choices: Version 1.2

Block 8 - Open Hold Booking

Type / Role: n8n-nodes-base.postgres - postgres
Config choices: Version 2.6

Block 9 - If Hold Expired

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 10 - If Open Expired

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 11 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 12 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 13 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 14 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 15 - Delete Event

Type / Role: n8n-nodes-base.googleCalendar - googleCalendar
Config choices: Version 1.3

3. Summary Table

Workflow	AI chatbot call center: Taxi booking support (production-ready, part 7)
Complexity	advanced
Nodes	15
Categories	Support Chatbot, AI Chatbot
Author	ChatPayLabs
Published	14 May 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/4051/4051.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows AI Chatbot workflows

Frequently asked questions

What does AI chatbot call center: Taxi booking support (production-ready, part 7) do?

Workflow Name: Taxi Booking Support Template was created in n8n v1.90.2 Skill Level: Mid Categories: n8n, Chatbot Stacks Schedule Trigger node Postgres node AI Agent node Google Calendar node Ex...

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot, AI Chatbot use case.

ChatPayLabs

8 workflows

Nodes

@n8n/n8n-nodes-langchain.agent @n8n/n8n-nodes-langchain.lmchatxaigrok n8n-nodes-base.switch n8n-nodes-base.postgres n8n-nodes-base.scheduletrigger n8n-nodes-base.set n8n-nodes-base.executeworkflow n8n-nodes-base.if

Complexity

advanced

Published 14 May 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/4051/4051.json

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AI chatbot call center: Taxi booking support (production-ready, part 7)

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Workflow Name: 🫶 Taxi Booking Support

Skill Level: Mid

Categories: n8n, Chatbot

Stacks

Prerequisite

Production Features

What this workflow does?

How it works

Set up instructions

How to adjust it to your needs

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - AI Agent

Block 2 - xAI @grok-2-1212

Block 3 - Status Switch

Block 4 - Set Cancel Booking

Block 5 - Schedule Trigger

Block 6 - Booking

Block 7 - Call Back

Block 8 - Open Hold Booking

Block 9 - If Hold Expired

Block 10 - If Open Expired

Block 11 - Sticky Note

Block 12 - Sticky Note1

Block 13 - Sticky Note2

Block 14 - Sticky Note3

Block 15 - Delete Event

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions