AI-powered support automation with Outlook, OpenAI & JIRA ticketing

Name: AI-powered support automation with Outlook, OpenAI & JIRA ticketing
Availability: InStock
Rating: 4.5 (65 reviews)
Author: Annie To

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2500 executions/month

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This workflow automatically processes customer support requests from emails and web forms, uses AI to classify and either auto-resolve simple issues or intelligently route complex ones to the right team members with proper JIRA tickets and SLA tracking.

Key Benefits

Multi-channel support (email + web forms)
Smart routing to qualified agents based on expertise
Consistent ticket creation with full context in JIRA

Perfect For

Support teams handling 50+ requests/day
SaaS companies with tiered customer support
Organizations wanting to scale support without hiring
Teams needing consistent ticket classification

Requirements

Microsoft Outlook (email monitoring) OpenAI API (AI classification) JIRA Cloud (ticket management) n8n instance with AI nodes

Annie To

0 workflows

Nodes

set gmail telegram agent google-gemini

Complexity

advanced

Published 15 Aug 2025

Likes 0

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