Annie To
Workflows by Annie To
AI-powered support automation with Outlook, OpenAI & JIRA ticketing
## This workflow automatically processes customer support requests from emails and web forms, uses AI to classify and either auto-resolve simple issues or intelligently route complex ones to the right team members with proper JIRA tickets and SLA tracking. ### Key Benefits - Multi-channel support (email + web forms) - Smart routing to qualified agents based on expertise - Consistent ticket creation with full context in JIRA ### Perfect For - Support teams handling 50+ requests/day - SaaS companies with tiered customer support - Organizations wanting to scale support without hiring - Teams needing consistent ticket classification ### Requirements Microsoft Outlook (email monitoring) OpenAI API (AI classification) JIRA Cloud (ticket management) n8n instance with AI nodes
Recursive Google Drive folder duplicator with permission preservation
# Google Drive Folder Duplicator **This n8n workflow creates a complete recursive copy of any Google Drive folder, preserving the entire folder structure, all files, and sharing permissions.** ## What It Does - Duplicates folders with unlimited nested subfolders - Copies all files maintaining original names and metadata - Preserves sharing permissions (users, groups, domains) - Creates identical folder hierarchy in target location ## How It Works 1. Initialize: Sets source/target folders and creates main destination folder 2. Recursive Processing: Scans each folder level, splits files from subfolders 3. File Handling: Copies files and applies original permissions 4. Folder Handling: Creates subfolders and applies original permissions 5. Self-Recursion: Calls itself for each subfolder to process unlimited nested levels ## Key Features - Unlimited Depth: Handles any number of nested folder levels - Permission Preservation: Maintains exact sharing settings ## Requirements Google Drive OAuth2 credentials with drive access