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Triage tenant complaints with GPT-4.1, Slack, email and Google Sheets

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Who this is for

Property management teams handling multiple properties with high tenant complaint volumes who want AI-assisted triage.

What this workflow does

Automatically classifies tenant complaints by urgency and type, escalates high-priority complaints, schedules medium-priority follow-ups, acknowledges low-priority complaints, and logs all activity for reporting.

How it works

  1. Tenant submits a complaint through the portal.
  2. AI classifies complaint urgency and type.
  3. High-priority complaints trigger Slack notifications and follow-up tasks.
  4. Tenant receives an AI-personalized acknowledgment email.
  5. Google Sheets logs each complaint with details.

How to set up

Connect your form, Slack, Email, Google Sheets, and AI credentials. Customize AI prompts for your tenant complaint categories and test routing.

Requirements

  • n8n (cloud or self-hosted)
  • AI node access
  • Slack and Email credentials
  • Google Sheets

How to customize

Adjust complaint types, escalation rules, notification channels, or AI follow-up prompts.

Built by QuarterSmart. Created by Hyrum Hurst.