WhatsApp customer support bot with GPT-4 Mini, Google Sheets & Rapiwa API

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Who Is This For? This n8n automation workflow is designed for customer support teams , business owners , or service providers who want to automate customer interactions on WhatsApp . If you regular...

Best for

Support Chatbot automation workflows
AI Chatbot automation workflows
advanced n8n builders looking for reusable templates

Tools used

@n8n/n8n-nodes-langchain.toolthink, n8n-nodes-rapiwa.rapiwatrigger, @n8n/n8n-nodes-langchain.agent, n8n-nodes-base.if, n8n-nodes-rapiwa.rapiwa, @n8n/n8n-nodes-langchain.memorybufferwindow, @n8n/n8n-nodes-langchain.agenttool, n8n-nodes-base.httprequesttool

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Rapiwa.

Original n8n.io source

1.1 Workflow description

Title: WhatsApp customer support bot with GPT-4 Mini, Google Sheets & Rapiwa API
Workflow name: WhatsApp customer support bot with GPT-4 Mini, Google Sheets & Rapiwa API

Who Is This For?

This n8n automation workflow is designed for customer support teams, business owners, or service providers who want to automate customer interactions on WhatsApp.

If you regularly receive customer queries about your products, services, or technical issues — and need a system that can instantly respond, fetch data from Google Sheets or Docs, log support tickets, and send human-like replies — this workflow is for you. It’s perfect for teams using Rapiwa, Google Sheets, and Google Docs who want to provide a smart, AI-driven, yet personal support experience.

What This Workflow Does

This workflow is structured around a single intelligent AI assistant called Rapiwa that interacts with customers in real time through WhatsApp.

Key Features

AI-Driven Support Assistant (Rapiwa)
WhatsApp Integration via Rapiwa API
Dynamic Data Access (Google Sheets + Docs)
Knowledge Base Search
Conversation Memory
Automatic Logging
Multi-Product Support

Workflow Overview

Rapiwa Trigger (Start Node)
- Starts the workflow automatically whenever a new WhatsApp message is received in your Rapiwa account.
- Example: When a customer sends a message like “What’s the price of SocialVibe?” or “I can’t access my dashboard”, this node triggers the workflow.
If (Check Text)
- Detects if the incoming message contains text (not just images, videos, or audio).
- If it’s text, the workflow continues; otherwise, it stops or handles it differently.
AI Agent – Customer Support Agent
- This is the brain of the system — your AI Assistant (Rapiwa).
- Interprets the user’s question, retrieves information, and replies in a clear, WhatsApp-friendly format.
- Reads product details and company info from Google Sheets/Docs.
- Fetches documentation links from the connected “Support Desk” and product-specific HTTP tools.
- Logs customer issues to the support sheet for tracking and analysis.
Memory (Session Context)
- Stores chat history per user session so Rapiwa remembers context during a conversation.
Research (AI Support Tool)
- Acts as Rapiwa’s research assistant — gathers and organizes information from multiple sources.
- Sources: Google Sheets, Google Docs, HTTP Tools, and Support Desk.
Replay (Rapiwa Send Message)
- Sends the AI’s final message back to the customer on WhatsApp using the Rapiwa API.
- WhatsApp-optimized plain text messages only.

Data & Integrations

🔹 Google Sheets (Database)

Product Data Sheet: Holds product names, descriptions, and pricing.
Service Data Sheet: Lists offered services with details.
Support Log Sheet: Records each issue (Issue, Category, Solution).

🔹 Google Docs

Provides company information when a user asks about your organization.

Example Use Case

User Message:
> “Hi, I’m having a problem with my Faculty login.”

Rapiwa’s AI Response:
> “I’m sorry you’re having trouble logging in to Faculty. Please try resetting your password here: https://faculty.spagreen.net/docs/#reset-password
> If the issue continues, I can log this for support. Would you like me to do that?”

Useful Links

install process: how to install rapiwa
Dashboard: https://app.rapiwa.com
Official Website: https://rapiwa.com
Documentation: https://docs.rapiwa.com

Support & Help

WhatsApp: Chat on WhatsApp
Discord: SpaGreen Community
Facebook Group: SpaGreen Support
Website: https://spagreen.net
Developer Portfolio: Codecanyon SpaGreen

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Think

Type / Role: @n8n/n8n-nodes-langchain.toolThink - toolThink
Config choices: Version 1

Block 2 - Rapiwa Trigger

Type / Role: n8n-nodes-rapiwa.rapiwaTrigger - rapiwaTrigger
Config choices: Version 1

Block 3 - AI Agent - Customer Support Agent

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 1.7

Block 4 - If (check text)

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 5 - Replay

Type / Role: n8n-nodes-rapiwa.rapiwa - rapiwa
Config choices: Version 1

Block 6 - Memory

Type / Role: @n8n/n8n-nodes-langchain.memoryBufferWindow - memoryBufferWindow
Config choices: Version 1.3

Block 7 - Research

Type / Role: @n8n/n8n-nodes-langchain.agentTool - agentTool
Config choices: Version 2.2

Block 8 - Support Desk

Type / Role: n8n-nodes-base.httpRequestTool - httpRequestTool
Config choices: Version 4.2

Block 9 - Docs

Type / Role: n8n-nodes-base.googleDocsTool - googleDocsTool
Config choices: Version 2

Block 10 - Read Company Information

Type / Role: n8n-nodes-base.googleSheetsTool - googleSheetsTool
Config choices: Version 4.5

Block 11 - Read Product

Type / Role: n8n-nodes-base.googleSheetsTool - googleSheetsTool
Config choices: Version 4.5

Block 12 - Read Service

Type / Role: n8n-nodes-base.googleSheetsTool - googleSheetsTool
Config choices: Version 4.5

Block 13 - Log Customer Issues

Type / Role: n8n-nodes-base.googleSheetsTool - googleSheetsTool
Config choices: Version 4.5

Block 14 - salebot

Type / Role: n8n-nodes-base.httpRequestTool - httpRequestTool
Config choices: Version 4.2

Block 15 - delix

Type / Role: n8n-nodes-base.httpRequestTool - httpRequestTool
Config choices: Version 4.2

Block 16 - socialvibe

Type / Role: n8n-nodes-base.httpRequestTool - httpRequestTool
Config choices: Version 4.2

Block 17 - faculty

Type / Role: n8n-nodes-base.httpRequestTool - httpRequestTool
Config choices: Version 4.2

Block 18 - yoori

Type / Role: n8n-nodes-base.httpRequestTool - httpRequestTool
Config choices: Version 4.2

Block 19 - meetair

Type / Role: n8n-nodes-base.httpRequestTool - httpRequestTool
Config choices: Version 4.2

Block 20 - oxoo

Type / Role: n8n-nodes-base.httpRequestTool - httpRequestTool
Config choices: Version 4.2

Block 21 - flixoo

Type / Role: n8n-nodes-base.httpRequestTool - httpRequestTool
Config choices: Version 4.2

Block 22 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 23 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 24 - OpenAI

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Showing the first 24 of 32 workflow blocks. Download the JSON for the full node graph.

3. Summary Table

Workflow	WhatsApp customer support bot with GPT-4 Mini, Google Sheets & Rapiwa API
Complexity	advanced
Nodes	32
Categories	Support Chatbot, AI Chatbot
Author	Rapiwa
Published	11 Nov 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/10716/10716.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows AI Chatbot workflows

Frequently asked questions

What does WhatsApp customer support bot with GPT-4 Mini, Google Sheets & Rapiwa API do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot, AI Chatbot use case.

Rapiwa

10 workflows

Nodes

@n8n/n8n-nodes-langchain.toolthink n8n-nodes-rapiwa.rapiwatrigger @n8n/n8n-nodes-langchain.agent n8n-nodes-base.if n8n-nodes-rapiwa.rapiwa @n8n/n8n-nodes-langchain.memorybufferwindow @n8n/n8n-nodes-langchain.agenttool n8n-nodes-base.httprequesttool

Complexity

advanced

Published 11 Nov 2025

Likes 0

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Install path: /data/workflows/10716/10716.json

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WhatsApp customer support bot with GPT-4 Mini, Google Sheets & Rapiwa API

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Who Is This For?

What This Workflow Does

Key Features

Workflow Overview

Data & Integrations

🔹 Google Sheets (Database)

🔹 Google Docs

Example Use Case

Useful Links

Support & Help

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Think

Block 2 - Rapiwa Trigger

Block 3 - AI Agent - Customer Support Agent

Block 4 - If (check text)

Block 5 - Replay

Block 6 - Memory

Block 7 - Research

Block 8 - Support Desk

Block 9 - Docs

Block 10 - Read Company Information

Block 11 - Read Product

Block 12 - Read Service

Block 13 - Log Customer Issues

Block 14 - salebot

Block 15 - delix

Block 16 - socialvibe

Block 17 - faculty

Block 18 - yoori

Block 19 - meetair

Block 20 - oxoo

Block 21 - flixoo

Block 22 - Sticky Note

Block 23 - Sticky Note1

Block 24 - OpenAI

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions