Update specific post-call information on Syncro

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This workflow takes Dialpad call information after a call is disconnected and pushes it into Syncro as a ticket timer update, matching the start time and end time provided by Dialpad and a note tha...

Best for

Ticket Management automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.webhook, n8n-nodes-base.set, n8n-nodes-base.googlesheets, n8n-nodes-base.if, n8n-nodes-base.noop, n8n-nodes-base.httprequest

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Jonathan.

Original n8n.io source

1.1 Workflow description

Title: Update specific post-call information on Syncro
Workflow name: Update specific post-call information on Syncro

> This workflow is part of an MSP collection, The original can be found here: https://github.com/bionemesis/n8nsyncro

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Webhook

Type / Role: n8n-nodes-base.webhook - webhook
Config choices: Version 1

Block 2 - EnvVariables

Type / Role: n8n-nodes-base.set - set
Config choices: Version 1

Block 3 - Google Sheets

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 1

Block 4 - ConfirmMatch

Type / Role: n8n-nodes-base.if - if
Config choices: Version 1

Block 5 - NoOp

Type / Role: n8n-nodes-base.noOp - noOp
Config choices: Version 1

Block 6 - AddTimertoSyncro

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 3

3. Summary Table

Workflow	Update specific post-call information on Syncro
Complexity	intermediate
Nodes	6
Categories	Ticket Management
Author	Jonathan
Published	22 Feb 2022

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/1489/1489.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows

Frequently asked questions

What does Update specific post-call information on Syncro do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management use case.

Jonathan

33 workflows

Nodes

n8n-nodes-base.webhook n8n-nodes-base.set n8n-nodes-base.googlesheets n8n-nodes-base.if n8n-nodes-base.noop n8n-nodes-base.httprequest

Complexity

intermediate

Published 22 Feb 2022

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/1489/1489.json

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Update specific post-call information on Syncro

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Webhook

Block 2 - EnvVariables

Block 3 - Google Sheets

Block 4 - ConfirmMatch

Block 5 - NoOp

Block 6 - AddTimertoSyncro

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions