Update HubSpot contacts with Zendesk tickets

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This workflow automatically syncs your Zendesk tickets to your HubSpot contacts. Every 5 minutes, your Zendesk account collects all the new or updated tickets and syncs them accordingly, with your ...

Best for

CRM automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.if, n8n-nodes-base.zendesk, n8n-nodes-base.set, n8n-nodes-base.merge, n8n-nodes-base.hubspot, n8n-nodes-base.functionitem, n8n-nodes-base.cron

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by n8n Team.

Original n8n.io source

1.1 Workflow description

Title: Update HubSpot contacts with Zendesk tickets
Workflow name: Update HubSpot contacts with Zendesk tickets

Prerequisites

Zendesk account and Zendesk credentials
HubSpot account and HubSpot credentials

How it works

Cron node triggers the workflow every 5 minutes.
Function Item node checks all the tickets received after the last execution timestamp.
Zendesk node collects all tickets updated after last execution.
Zendesk node collects the user data of ticket requester.
Set node collects the contact`s email, name and externalID.
Merge by key node combines two inputs, ticket data and ticket requester data.
If node splits the workflow conditionally, based on data received.
If the data corresponds to a ticket that already exists, HubSpot node will update the ticket.
If the data does not correspond to a ticket, HubSpot node creates/updates the contact.
Zendesk node updates the external Id in Zendesk for the said contact.
HubSpot node creates a new ticket.
Zendesk node updates the ticket with the external Id.
The Function Item node sets the new last execution timestamp.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Ticket Exists

Type / Role: n8n-nodes-base.if - if
Config choices: Version 1

Block 2 - Get user data of Ticket requester

Type / Role: n8n-nodes-base.zendesk - zendesk
Config choices: Version 1

Block 3 - Only keep needed data

Type / Role: n8n-nodes-base.set - set
Config choices: Version 1

Block 4 - Add user data

Type / Role: n8n-nodes-base.merge - merge
Config choices: Version 1

Block 5 - Update existing ticket

Type / Role: n8n-nodes-base.hubspot - hubspot
Config choices: Version 1

Block 6 - Update Zendesk ticket with External Id

Type / Role: n8n-nodes-base.zendesk - zendesk
Config choices: Version 1

Block 7 - Get last execution timestamp

Type / Role: n8n-nodes-base.functionItem - functionItem
Config choices: Version 1

Block 8 - Get tickets updated after last execution

Type / Role: n8n-nodes-base.zendesk - zendesk
Config choices: Version 1

Block 9 - Set new last execution timestamp

Type / Role: n8n-nodes-base.functionItem - functionItem
Config choices: Version 1

Block 10 - Every 5 minutes

Type / Role: n8n-nodes-base.cron - cron
Config choices: Version 1

Block 11 - Create new Ticket

Type / Role: n8n-nodes-base.hubspot - hubspot
Config choices: Version 1

Block 12 - Update External Id in Zendesk for contact

Type / Role: n8n-nodes-base.zendesk - zendesk
Config choices: Version 1

Block 13 - Create or update contact

Type / Role: n8n-nodes-base.hubspot - hubspot
Config choices: Version 1

3. Summary Table

Workflow	Update HubSpot contacts with Zendesk tickets
Complexity	intermediate
Nodes	13
Categories	CRM
Author	n8n Team
Published	23 Dec 2022

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/1841/1841.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source CRM workflows

Frequently asked questions

What does Update HubSpot contacts with Zendesk tickets do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your CRM use case.

n8n Team

90 workflows

Nodes

n8n-nodes-base.if n8n-nodes-base.zendesk n8n-nodes-base.set n8n-nodes-base.merge n8n-nodes-base.hubspot n8n-nodes-base.functionitem n8n-nodes-base.cron

Complexity

intermediate

Published 23 Dec 2022

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/1841/1841.json

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Update HubSpot contacts with Zendesk tickets

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Prerequisites

How it works

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Ticket Exists

Block 2 - Get user data of Ticket requester

Block 3 - Only keep needed data

Block 4 - Add user data

Block 5 - Update existing ticket

Block 6 - Update Zendesk ticket with External Id

Block 7 - Get last execution timestamp

Block 8 - Get tickets updated after last execution

Block 9 - Set new last execution timestamp

Block 10 - Every 5 minutes

Block 11 - Create new Ticket

Block 12 - Update External Id in Zendesk for contact

Block 13 - Create or update contact

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions