Update all Zammad roles to default values

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This n8n workflow allows you to reset all user roles in Zammad to specified default roles. It ensures consistency in role management across your Zammad instance. Features Retrieve all active users ...

Best for

Ticket Management automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.manualtrigger, n8n-nodes-base.set, n8n-nodes-base.zammad, n8n-nodes-base.if, n8n-nodes-base.httprequest, n8n-nodes-base.converttofile

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Sirhexalot.

Original n8n.io source

1.1 Workflow description

Title: Update all Zammad roles to default values
Workflow name: Update all Zammad roles to default values

This n8n workflow allows you to reset all user roles in Zammad to specified default roles. It ensures consistency in role management across your Zammad instance.

Features

Retrieve all active users from Zammad.
Update each user's roles to predefined default role IDs.
Exclude specific users by their IDs from the update process.
Simple configuration for default roles and excluded users.

Usage

Import the Workflow: Upload the provided .json file into your n8n instance.
Configure Variables:
- zammad_base_url: Your Zammad instance URL.
- zammad_api_key: Your Zammad API key.
- default_roles: List of default role IDs to apply to all users.
- exclude_zammad_users_by_id: List of user IDs to exclude from the update.
Run the Workflow: Execute the workflow to update roles automatically.

Issues and Suggestions

For issues or suggestions, visit the GitHub Repository.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - When clicking ‘Test workflow’

Type / Role: n8n-nodes-base.manualTrigger - manualTrigger
Config choices: Version 1

Block 2 - Zammad Univeral User Object

Type / Role: n8n-nodes-base.set - set
Config choices: Version 1

Block 3 - Get all Users

Type / Role: n8n-nodes-base.zammad - zammad
Config choices: Version 1

Block 4 - If

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 5 - Get all Roles

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 6 - Basic Variables

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 7 - Zammad Univeral Role Object

Type / Role: n8n-nodes-base.set - set
Config choices: Version 1

Block 8 - Convert to Excel Roles

Type / Role: n8n-nodes-base.convertToFile - convertToFile
Config choices: Version 1.1

Block 9 - Filter Roles if needed

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 10 - Update Users to default Role(s)

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

3. Summary Table

Workflow	Update all Zammad roles to default values
Complexity	intermediate
Nodes	10
Categories	Ticket Management
Author	Sirhexalot
Published	01 Dec 2024

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/2597/2597.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows

Frequently asked questions

What does Update all Zammad roles to default values do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management use case.

Sirhexalot

6 workflows

Nodes

n8n-nodes-base.manualtrigger n8n-nodes-base.set n8n-nodes-base.zammad n8n-nodes-base.if n8n-nodes-base.httprequest n8n-nodes-base.converttofile

Complexity

intermediate

Published 01 Dec 2024

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/2597/2597.json

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Update all Zammad roles to default values

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Features

Usage

Issues and Suggestions

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - When clicking ‘Test workflow’

Block 2 - Zammad Univeral User Object

Block 3 - Get all Users

Block 4 - If

Block 5 - Get all Roles

Block 6 - Basic Variables

Block 7 - Zammad Univeral Role Object

Block 8 - Convert to Excel Roles

Block 9 - Filter Roles if needed

Block 10 - Update Users to default Role(s)

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions