Triage and escalate tenant complaints from Gmail or forms to Slack with Claude AI

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1. Workflow Overview

How it works 1. Complaints arrive via Gmail or a web form webhook 2. Claude AI classifies each complaint: fault category, priority (P1/P2/P3), tenant tone, and drafts an acknowledgement email 3. Th...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.set, n8n-nodes-base.merge, @n8n/n8n-nodes-langchain.anthropic, n8n-nodes-base.code, n8n-nodes-base.if, n8n-nodes-base.splitinbatches, n8n-nodes-base.scheduletrigger, n8n-nodes-base.webhook

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Andrew Loh.

Original n8n.io source

1.1 Workflow description

Title: Triage and escalate tenant complaints from Gmail or forms to Slack with Claude AI
Workflow name: Triage and escalate tenant complaints from Gmail or forms to Slack with Claude AI

How it works

Complaints arrive via Gmail or a web form webhook
Claude AI classifies each complaint: fault category, priority (P1/P2/P3), tenant tone, and drafts an acknowledgement email
The right technician is looked up in Airtable by fault category
A work order is created and the tenant receives an ACK email with their ticket reference and SLA commitment
The FM team is notified in Slack with ticket summary
An hourly schedule checks open tickets — any past their SLA deadline trigger an urgent escalation to FM management

How to set up

Connect Gmail to the Gmail Trigger and Send ACK email nodes
Create your Airtable base with a Complaints table and a Technician table (one row per fault category)
Connect Airtable, Anthropic, and Slack in their respective nodes
If using a web form, point it to the Webhook URL

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Normalise email inputs

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3

Block 2 - Normalise form inputs

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3

Block 3 - Merge inputs

Type / Role: n8n-nodes-base.merge - merge
Config choices: Version 2

Block 4 - LLM extract & classify

Type / Role: @n8n/n8n-nodes-langchain.anthropic - anthropic
Config choices: Version 1

Block 5 - Parse LLM output

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 6 - SLA breached?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.3

Block 7 - Loop over tickets

Type / Role: n8n-nodes-base.splitInBatches - splitInBatches
Config choices: Version 3

Block 8 - Schedule Trigger

Type / Role: n8n-nodes-base.scheduleTrigger - scheduleTrigger
Config choices: Version 1.3

Block 9 - Webhook

Type / Role: n8n-nodes-base.webhook - webhook
Config choices: Version 2.1

Block 10 - Search technician

Type / Role: n8n-nodes-base.airtable - airtable
Config choices: Version 2.1

Block 11 - Create work order

Type / Role: n8n-nodes-base.airtable - airtable
Config choices: Version 2.1

Block 12 - Send ACK email

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.2

Block 13 - Update ACK status

Type / Role: n8n-nodes-base.airtable - airtable
Config choices: Version 2.1

Block 14 - Gmail trigger

Type / Role: n8n-nodes-base.gmailTrigger - gmailTrigger
Config choices: Version 1.3

Block 15 - Send a message

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 2.4

Block 16 - Search records

Type / Role: n8n-nodes-base.airtable - airtable
Config choices: Version 2.1

Block 17 - Escalate to FM Management

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 2.4

Block 18 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 19 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 20 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 21 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 22 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 23 - Sticky Note5

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Triage and escalate tenant complaints from Gmail or forms to Slack with Claude AI
Complexity	advanced
Nodes	23
Categories	Ticket Management, AI Summarization
Author	Andrew Loh
Published	24 Mar 2026

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/14292/14292.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does Triage and escalate tenant complaints from Gmail or forms to Slack with Claude AI do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Andrew Loh

1 workflow

Nodes

n8n-nodes-base.set n8n-nodes-base.merge @n8n/n8n-nodes-langchain.anthropic n8n-nodes-base.code n8n-nodes-base.if n8n-nodes-base.splitinbatches n8n-nodes-base.scheduletrigger n8n-nodes-base.webhook

Complexity

advanced

Published 24 Mar 2026

Likes 0

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Install path: /data/workflows/14292/14292.json

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Triage and escalate tenant complaints from Gmail or forms to Slack with Claude AI

Workflow preview

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

How it works

How to set up

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Normalise email inputs

Block 2 - Normalise form inputs

Block 3 - Merge inputs

Block 4 - LLM extract & classify

Block 5 - Parse LLM output

Block 6 - SLA breached?

Block 7 - Loop over tickets

Block 8 - Schedule Trigger

Block 9 - Webhook

Block 10 - Search technician

Block 11 - Create work order

Block 12 - Send ACK email

Block 13 - Update ACK status

Block 14 - Gmail trigger

Block 15 - Send a message

Block 16 - Search records

Block 17 - Escalate to FM Management

Block 18 - Sticky Note1

Block 19 - Sticky Note

Block 20 - Sticky Note2

Block 21 - Sticky Note3

Block 22 - Sticky Note4

Block 23 - Sticky Note5

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions