Track shipments with DHL/Delhivery APIs & send Google Sheets updates to customers via WhatsApp/Email

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This workflow automatically tracks shipments across multiple courier services, updates Google Sheets, and notifies customers via WhatsApp/Email when status changes. Good to know Runs daily at 9 AM ...

Best for

Support Chatbot automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.cron, n8n-nodes-base.googlesheets, n8n-nodes-base.filter, n8n-nodes-base.httprequest, n8n-nodes-base.if, n8n-nodes-base.code, n8n-nodes-base.emailsend, n8n-nodes-base.stickynote

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Oneclick AI Squad.

Original n8n.io source

1.1 Workflow description

Title: Track shipments with DHL/Delhivery APIs & send Google Sheets updates to customers via WhatsApp/Email
Workflow name: Track shipments with DHL/Delhivery APIs & send Google Sheets updates to customers via WhatsApp/Email

This workflow automatically tracks shipments across multiple courier services, updates Google Sheets, and notifies customers via WhatsApp/Email when status changes.

Good to know

Runs daily at 9 AM and only sends notifications when shipment status actually changes
API costs may apply for courier tracking (Delhivery, DHL) and WhatsApp notifications
Requires Google Sheet with proper column structure and valid API credentials
Currently supports Delhivery and DHL APIs but easily expandable

How it works

Daily Trigger: Cron node runs workflow every day at 9 AM
Get Shipments List: Fetches all shipment data from Google Sheet
Filter Active Shipments: Excludes delivered orders and empty tracking numbers
Route by Courier: Directs shipments to appropriate API (Delhivery or DHL)
Track via APIs: Makes real-time tracking calls to courier services
Parse Tracking Data: Normalizes different API responses and detects status changes
Check Status Change: Only processes shipments with actual status updates
Update & Notify: Simultaneously updates Google Sheet, sends WhatsApp message, and email notification
Execution Summary: Logs workflow performance metrics

How to use

Import the JSON workflow into n8n
Create Google Sheet with columns: tracking_number, order_id, customer_email, customer_phone, courier, status, location, last_updated, estimated_delivery
Configure credentials: Google Sheets OAuth2, Delhivery API, DHL API, WhatsApp API, SMTP
Replace YOUR_GOOGLE_SHEET_ID with actual sheet ID
Test workflow manually before enabling daily schedule

Requirements

Google Sheets API access
Courier API keys (Delhivery, DHL)
WhatsApp Business API credentials
SMTP email service
n8n instance (self-hosted or cloud)

Customizing this workflow

Add courier services: Create new HTTP Request node and update routing logic
Change frequency: Modify cron expression (hourly: 0 * * * *, twice daily: 0 9,17 * * *)
Customize notifications: Edit WhatsApp/Email templates in respective nodes
Add CRM integration: Insert CRM update node after status change detection

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Daily Trigger

Type / Role: n8n-nodes-base.cron - cron
Config choices: Version 1

Block 2 - Get Shipments List

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4

Block 3 - Filter Active Shipments

Type / Role: n8n-nodes-base.filter - filter
Config choices: Version 2

Block 4 - Track via Delhivery

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 5 - Track via DHL

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 6 - Route by Courier

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2

Block 7 - Parse Tracking Data

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 8 - Check Status Change

Type / Role: n8n-nodes-base.filter - filter
Config choices: Version 2

Block 9 - Update Google Sheet

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4

Block 10 - Send WhatsApp Update

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 11 - Send Email Update

Type / Role: n8n-nodes-base.emailSend - emailSend
Config choices: Version 2

Block 12 - Execution Summary

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 13 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Track shipments with DHL/Delhivery APIs & send Google Sheets updates to customers via WhatsApp/Email
Complexity	intermediate
Nodes	13
Categories	Support Chatbot
Author	Oneclick AI Squad
Published	29 Jul 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/6650/6650.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows

Frequently asked questions

What does Track shipments with DHL/Delhivery APIs & send Google Sheets updates to customers via WhatsApp/Email do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot use case.

Oneclick AI Squad

224 workflows

Nodes

n8n-nodes-base.cron n8n-nodes-base.googlesheets n8n-nodes-base.filter n8n-nodes-base.httprequest n8n-nodes-base.if n8n-nodes-base.code n8n-nodes-base.emailsend n8n-nodes-base.stickynote

Complexity

intermediate

Published 29 Jul 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/6650/6650.json

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Track shipments with DHL/Delhivery APIs & send Google Sheets updates to customers via WhatsApp/Email

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Good to know

How it works

How to use

Requirements

Customizing this workflow

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Daily Trigger

Block 2 - Get Shipments List

Block 3 - Filter Active Shipments

Block 4 - Track via Delhivery

Block 5 - Track via DHL

Block 6 - Route by Courier

Block 7 - Parse Tracking Data

Block 8 - Check Status Change

Block 9 - Update Google Sheet

Block 10 - Send WhatsApp Update

Block 11 - Send Email Update

Block 12 - Execution Summary

Block 13 - Sticky Note

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions