Sync Zendesk tickets to Pipedrive contact owners

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This workflow syncs Zendesk tickets to Pipedrive contact owners. This workflow is triggered every day at 09:00 with Zendesk collecting all the tickets updated after the last execution timestamp and...

Best for

CRM automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.noop, n8n-nodes-base.functionitem, n8n-nodes-base.if, n8n-nodes-base.httprequest, n8n-nodes-base.merge, n8n-nodes-base.zendesk, n8n-nodes-base.set, n8n-nodes-base.pipedrive

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by n8n Team.

Original n8n.io source

1.1 Workflow description

Title: Sync Zendesk tickets to Pipedrive contact owners
Workflow name: Sync Zendesk tickets to Pipedrive contact owners

This workflow syncs Zendesk tickets to Pipedrive contact owners.

This workflow is triggered every day at 09:00 with Zendesk collecting all the tickets updated after the last execution timestamp and updating them according to Pipedrive contacts. It also adds Zendesk comments to the tickets as notes in Pipedrive.

Prerequisites

Pipedrive account and Pipedrive credentials
Zendesk account and Zendesk credentials

Note: The Pipedrive and the Zendesk accounts need to be created by the same person / with the same email.

How it works

Cron node triggers the workflow every day at 09:00.
Zendesk node collects all the tickets updated after the last execution timestamp.
If node checks if the channel in the ticket is an email, and if so, it continues the workflow.
The Item Lists node removes duplicates to make search efficient.
Pipedrive node searches persons by email.
Set node renames and keeps only needed fields (email & person id)
Merge by key node adds the Pipedrive contact id to Zendesk tickets.
The HTTP Request node gets Zendesk comments for tickets and the Merge node adds them to tickets.
Split node adds nodes in batches with each iteration.
Item list node splits comments into separate items.
Pipedrive node adds comment as notes.
If node checks if the data processing is done and if not, goes back to the Split node. The Function Item node sets the new last execution timestamp.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - NoOp

Type / Role: n8n-nodes-base.noOp - noOp
Config choices: Version 1

Block 2 - Get last execution timestamp

Type / Role: n8n-nodes-base.functionItem - functionItem
Config choices: Version 1

Block 3 - Set new last execution timestamp

Type / Role: n8n-nodes-base.functionItem - functionItem
Config choices: Version 1

Block 4 - Pipedrive person Id found

Type / Role: n8n-nodes-base.if - if
Config choices: Version 1

Block 5 - NoOp1

Type / Role: n8n-nodes-base.noOp - noOp
Config choices: Version 1

Block 6 - Get Zendesk comments for tickets

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 2

Block 7 - Add comments to tickets

Type / Role: n8n-nodes-base.merge - merge
Config choices: Version 1

Block 8 - Add Pipedrive person Id to Zendesk tickets

Type / Role: n8n-nodes-base.merge - merge
Config choices: Version 1

Block 9 - Get tickets updated after last execution

Type / Role: n8n-nodes-base.zendesk - zendesk
Config choices: Version 1

Block 10 - Channel is email

Type / Role: n8n-nodes-base.if - if
Config choices: Version 1

Block 11 - Rename fields and keep only needed fields

Type / Role: n8n-nodes-base.set - set
Config choices: Version 1

Block 12 - Search persons by email

Type / Role: n8n-nodes-base.pipedrive - pipedrive
Config choices: Version 1

Block 13 - Remove duplicates to make search efficient

Type / Role: n8n-nodes-base.itemLists - itemLists
Config choices: Version 1

Block 14 - Set search email

Type / Role: n8n-nodes-base.set - set
Config choices: Version 1

Block 15 - Process commenst per ticket

Type / Role: n8n-nodes-base.splitInBatches - splitInBatches
Config choices: Version 1

Block 16 - New comment

Type / Role: n8n-nodes-base.if - if
Config choices: Version 1

Block 17 - Split comments to seperate items

Type / Role: n8n-nodes-base.itemLists - itemLists
Config choices: Version 1

Block 18 - Add comment as a note in Pipedrive

Type / Role: n8n-nodes-base.pipedrive - pipedrive
Config choices: Version 1

Block 19 - NoOp2

Type / Role: n8n-nodes-base.noOp - noOp
Config choices: Version 1

Block 20 - Every day at 09:00

Type / Role: n8n-nodes-base.cron - cron
Config choices: Version 1

Block 21 - Done processing

Type / Role: n8n-nodes-base.if - if
Config choices: Version 1

3. Summary Table

Workflow	Sync Zendesk tickets to Pipedrive contact owners
Complexity	advanced
Nodes	21
Categories	CRM
Author	n8n Team
Published	07 Oct 2022

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/1807/1807.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source CRM workflows

Frequently asked questions

What does Sync Zendesk tickets to Pipedrive contact owners do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your CRM use case.

n8n Team

90 workflows

Nodes

n8n-nodes-base.noop n8n-nodes-base.functionitem n8n-nodes-base.if n8n-nodes-base.httprequest n8n-nodes-base.merge n8n-nodes-base.zendesk n8n-nodes-base.set n8n-nodes-base.pipedrive

Complexity

advanced

Published 07 Oct 2022

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/1807/1807.json

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Sync Zendesk tickets to Pipedrive contact owners

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Prerequisites

How it works

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - NoOp

Block 2 - Get last execution timestamp

Block 3 - Set new last execution timestamp

Block 4 - Pipedrive person Id found

Block 5 - NoOp1

Block 6 - Get Zendesk comments for tickets

Block 7 - Add comments to tickets

Block 8 - Add Pipedrive person Id to Zendesk tickets

Block 9 - Get tickets updated after last execution

Block 10 - Channel is email

Block 11 - Rename fields and keep only needed fields

Block 12 - Search persons by email

Block 13 - Remove duplicates to make search efficient

Block 14 - Set search email

Block 15 - Process commenst per ticket

Block 16 - New comment

Block 17 - Split comments to seperate items

Block 18 - Add comment as a note in Pipedrive

Block 19 - NoOp2

Block 20 - Every day at 09:00

Block 21 - Done processing

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions