Send Rapiwa WhatsApp apology & reorder link when Shopify order is cancelled

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Who Is This For? This n8n workflow listens for order cancellations in Shopify, extracts relevant customer and order data, checks if the customer’s phone number is registered on WhatsApp via the Rap...

Best for

Support Chatbot automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.code, n8n-nodes-base.splitinbatches, n8n-nodes-base.shopifytrigger, n8n-nodes-base.if, n8n-nodes-base.wait, n8n-nodes-base.googlesheets, n8n-nodes-base.stickynote, n8n-nodes-rapiwa.rapiwa

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Rapiwa.

Original n8n.io source

1.1 Workflow description

Title: Send Rapiwa WhatsApp apology & reorder link when Shopify order is cancelled
Workflow name: Send Rapiwa WhatsApp apology & reorder link when Shopify order is cancelled

Who Is This For?

This n8n workflow listens for order cancellations in Shopify, extracts relevant customer and order data, checks if the customer’s phone number is registered on WhatsApp via the Rapiwa API, and sends a personalised apology message with a re-order link. It also logs successful and unsuccessful attempts in Google Sheets for tracking.

What This Workflow Does

Listens for cancelled orders in your Shopify store
Extracts customer details and order information
Generates a personalised apology message including a reorder link
Sends the message to customers via WhatsApp using a messaging API (e.g., Twilio or Rapiwa)
Logs the communication results for tracking purposes

Key Features

Real-Time Cancellation Detection: Automatically triggers when an order is cancelled
Personalised Messaging: Includes customer name, order details, and a direct reorder link
WhatsApp Integration: Sends messages via WhatsApp for higher engagement
Error Handling: Logs successful and failed message deliveries
Reorder Link: Provides a convenient link for customers to reorder with one click

Requirements

n8n instance with nodes: Shopify Trigger, HTTP Request (for WhatsApp API), Code, Google Sheets (optional)
Shopify store with API access
WhatsApp messaging provider account with API access
Valid customer phone numbers stored in Shopify orders

How to Use — Step-by-Step Setup

Credentials Setup
- Shopify API: Configure Shopify API credentials in n8n to listen for order cancellations
- WhatsApp API: Set up WhatsApp messaging credentials (e.g., Twilio, Rapiwa, or any supported provider)
- Google Sheets (Optional): Configure Google Sheets OAuth2 if you want to log communications
Configure Trigger
Set the workflow to trigger on Shopify order cancellation events
Customize Message Content
Modify the apology message template to include your store branding and tone
Ensure the reorder link dynamically includes the customer's cancelled order info
Set Up WhatsApp Node
Connect your WhatsApp API credentials
Ensure the phone numbers are formatted correctly for WhatsApp delivery

Google Sheet Required Columns

You’ll need two Google Sheets (or two tabs in one spreadsheet): A Google Sheet formatted like this ➤ sample The workflow uses a Google Sheet with the following columns to track coupon distribution:

Name	Number	Email	Address	Price	Title	Re-order Link	Validity	Status
Abdul Mannan	8801322827799	[email protected]	Dhaka, Bangladesh	BDT 1955.00	Pakistani Lawn	Link 🔗	unverified	not sent
Abdul Mannan	8801322827799	[email protected]	Dhaka, Bangladesh	BDT 1955.00	Pakistani Lawn	Link 🔗	verified	sent

Important Notes

Phone Number Validation: Ensure customer phone numbers are WhatsApp-enabled and formatted properly
API Rate Limits: Respect your WhatsApp provider’s API limits to avoid throttling
Data Privacy: Always comply with privacy laws when messaging customers
Error Handling: Monitor logs regularly to handle failed message deliveries
Testing: Test thoroughly with dummy data before activating the workflow live

Useful Links

Dashboard: https://app.rapiwa.com
Official Website: https://rapiwa.com
Documentation: https://docs.rapiwa.com

Support & Help

WhatsApp: Chat on WhatsApp
Discord: SpaGreen Community
Facebook Group: SpaGreen Support
Website: https://spagreen.net
Developer Portfolio: Codecanyon SpaGreen

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Code

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 2 - Loop Over Items

Type / Role: n8n-nodes-base.splitInBatches - splitInBatches
Config choices: Version 3

Block 3 - Shopify Trigger

Type / Role: n8n-nodes-base.shopifyTrigger - shopifyTrigger
Config choices: Version 1

Block 4 - If

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 5 - Wait

Type / Role: n8n-nodes-base.wait - wait
Config choices: Version 1.1

Block 6 - Clean WhatsApp Number

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 7 - Save State of Rows in Verified & Sent

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.6

Block 8 - Save State of Rows in Verified & Sent1

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.6

Block 9 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 10 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 11 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 12 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 13 - Sticky Note5

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 14 - Rapiwa

Type / Role: n8n-nodes-rapiwa.rapiwa - rapiwa
Config choices: Version 1

Block 15 - Rapiwa (send message)

Type / Role: n8n-nodes-rapiwa.rapiwa - rapiwa
Config choices: Version 1

3. Summary Table

Workflow	Send Rapiwa WhatsApp apology & reorder link when Shopify order is cancelled
Complexity	advanced
Nodes	15
Categories	Support Chatbot
Author	Rapiwa
Published	28 Oct 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/10237/10237.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows

Frequently asked questions

What does Send Rapiwa WhatsApp apology & reorder link when Shopify order is cancelled do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot use case.

Rapiwa

10 workflows

Nodes

n8n-nodes-base.code n8n-nodes-base.splitinbatches n8n-nodes-base.shopifytrigger n8n-nodes-base.if n8n-nodes-base.wait n8n-nodes-base.googlesheets n8n-nodes-base.stickynote n8n-nodes-rapiwa.rapiwa

Complexity

advanced

Published 28 Oct 2025

Likes 0

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Install path: /data/workflows/10237/10237.json

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Send Rapiwa WhatsApp apology & reorder link when Shopify order is cancelled

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Who Is This For?

What This Workflow Does

Key Features

Requirements

How to Use — Step-by-Step Setup

Google Sheet Required Columns

Important Notes

Useful Links

Support & Help

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Code

Block 2 - Loop Over Items

Block 3 - Shopify Trigger

Block 4 - If

Block 5 - Wait

Block 6 - Clean WhatsApp Number

Block 7 - Save State of Rows in Verified & Sent

Block 8 - Save State of Rows in Verified & Sent1

Block 9 - Sticky Note

Block 10 - Sticky Note1

Block 11 - Sticky Note2

Block 12 - Sticky Note3

Block 13 - Sticky Note5

Block 14 - Rapiwa

Block 15 - Rapiwa (send message)

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions