Send order tracking updates via WhatsApp and log events to Google Sheets

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1. Workflow Overview

This workflow automatically delivers real time order updates to customers via WhatsApp — covering every stage from order confirmation through final delivery. Who's it for • E commerce stores proces...

Best for

Ticket Management automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.stickynote, n8n-nodes-base.webhook, n8n-nodes-base.scheduletrigger, n8n-nodes-base.set, n8n-nodes-base.code, n8n-nodes-base.filter, n8n-nodes-base.wait, n8n-nodes-base.httprequest

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Oneclick AI Squad.

Original n8n.io source

1.1 Workflow description

Title: Send order tracking updates via WhatsApp and log events to Google Sheets
Workflow name: Send order tracking updates via WhatsApp and log events to Google Sheets

This workflow automatically delivers real-time order updates to customers via WhatsApp — covering every stage from order confirmation through final delivery.

Who's it for

• E-commerce stores processing 50+ orders/day • Logistics teams managing last-mile delivery • Businesses wanting to reduce support tickets about order status

How it works / What it does

Receives order event via webhook (new order, shipped, out for delivery, delivered)
Extracts and normalises order + customer data
Detects the event type using JavaScript logic
Selects the matching WhatsApp message template
Sends the formatted message via WhatsApp Business API
Logs delivery receipt and audit trail to Google Sheets

Message Templates

• Order Confirmed: Order #ID confirmed with total amount • Shipped: Tracking number + expected delivery date • Out for Delivery: Same-day delivery alert • Delivered: Thank-you confirmation message

How to set up

Import this workflow into n8n
Configure credentials: WhatsApp Business API, Google Sheets OAuth2
Replace YOUR_SHEET_ID with your actual Google Sheet ID
Replace YOUR_WHATSAPP_PHONE_NUMBER_ID with your Meta phone number ID
Set WHATSAPP_ACCESS_TOKEN in your n8n credentials
Activate the workflow and point your order system to the webhook URL

Requirements

• Meta WhatsApp Business API access (approved account) • Google Sheets (for audit logging) • Order management system capable of sending webhooks • n8n instance (cloud or self-hosted)

How to customise

• Edit message text in the JS - Build Message Payload node • Add new event types in the JS - Detect Order Event node • Change sheet columns in Update Google Sheet Tracker • Add error notification (e.g. Slack/email) in the Error Handler node

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 2 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 3 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 4 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 5 - Webhook - Order Event

Type / Role: n8n-nodes-base.webhook - webhook
Config choices: Version 1.1

Block 6 - Poll Order System

Type / Role: n8n-nodes-base.scheduleTrigger - scheduleTrigger
Config choices: Version 1.2

Block 7 - Prepare Order Context

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 8 - JS - Detect Order Event

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 9 - Filter Valid Order Events

Type / Role: n8n-nodes-base.filter - filter
Config choices: Version 2.2

Block 10 - Wait - Rate Limit

Type / Role: n8n-nodes-base.wait - wait
Config choices: Version 1

Block 11 - JS - Build Message Payload

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 12 - Send WhatsApp Message

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 13 - JS - Capture Delivery Receipt

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 14 - Update Google Sheet Tracker

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 15 - Respond to Webhook

Type / Role: n8n-nodes-base.respondToWebhook - respondToWebhook
Config choices: Version 1.1

Block 16 - Error Handler

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

3. Summary Table

Workflow	Send order tracking updates via WhatsApp and log events to Google Sheets
Complexity	advanced
Nodes	16
Categories	Ticket Management
Author	Oneclick AI Squad
Published	11 May 2026

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/15622/15622.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows

Frequently asked questions

What does Send order tracking updates via WhatsApp and log events to Google Sheets do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management use case.

Oneclick AI Squad

224 workflows

Nodes

n8n-nodes-base.stickynote n8n-nodes-base.webhook n8n-nodes-base.scheduletrigger n8n-nodes-base.set n8n-nodes-base.code n8n-nodes-base.filter n8n-nodes-base.wait n8n-nodes-base.httprequest

Complexity

advanced

Published 11 May 2026

Likes 0

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Install path: /data/workflows/15622/15622.json

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Send order tracking updates via WhatsApp and log events to Google Sheets

Workflow preview

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Who's it for

How it works / What it does

Message Templates

How to set up

Requirements

How to customise

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Sticky Note

Block 2 - Sticky Note1

Block 3 - Sticky Note2

Block 4 - Sticky Note3

Block 5 - Webhook - Order Event

Block 6 - Poll Order System

Block 7 - Prepare Order Context

Block 8 - JS - Detect Order Event

Block 9 - Filter Valid Order Events

Block 10 - Wait - Rate Limit

Block 11 - JS - Build Message Payload

Block 12 - Send WhatsApp Message

Block 13 - JS - Capture Delivery Receipt

Block 14 - Update Google Sheet Tracker

Block 15 - Respond to Webhook

Block 16 - Error Handler

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions