Push Dialpad call information to Syncro

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Best for

Ticket Management automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.httprequest, n8n-nodes-base.webhook, n8n-nodes-base.if, n8n-nodes-base.googlesheets, n8n-nodes-base.set, n8n-nodes-base.noop, n8n-nodes-base.function

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Jonathan.

Original n8n.io source

1.1 Workflow description

Title: Push Dialpad call information to Syncro
Workflow name: Push Dialpad call information to Syncro

This workflow takes Dialpad call information for an answered call and pushes it into Syncro as either a ticket or an update to an existing ticket. You will need to have a workflow for each technician at this time. It also saves call/ticket information to a Google Sheet to be queried by the dialpad_to_syncro_timer.json workflow. This will match to inbound and outbound calls, so if that's not desired you need to add in an IF to only proceed on either inbound or outbound calls.

> This workflow is part of an MSP collection, The original can be found here: https://github.com/bionemesis/n8nsyncro

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - GetCustomer

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 1

Block 2 - Webhook

Type / Role: n8n-nodes-base.webhook - webhook
Config choices: Version 1

Block 3 - CreateTicket

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 1

Block 4 - GetTicket

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 1

Block 5 - IFMoreThanOne

Type / Role: n8n-nodes-base.if - if
Config choices: Version 1

Block 6 - Google Sheets

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 1

Block 7 - ForGoogle

Type / Role: n8n-nodes-base.set - set
Config choices: Version 1

Block 8 - UpdateTicket

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 1

Block 9 - ForGoogle1

Type / Role: n8n-nodes-base.set - set
Config choices: Version 1

Block 10 - Google Sheets1

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 1

Block 11 - NoOp

Type / Role: n8n-nodes-base.noOp - noOp
Config choices: Version 1

Block 12 - Contacts

Type / Role: n8n-nodes-base.function - function
Config choices: Version 1

Block 13 - IFContacts

Type / Role: n8n-nodes-base.if - if
Config choices: Version 1

Block 14 - Customers

Type / Role: n8n-nodes-base.function - function
Config choices: Version 1

Block 15 - IFCustomers

Type / Role: n8n-nodes-base.if - if
Config choices: Version 1

Block 16 - NoOp1

Type / Role: n8n-nodes-base.noOp - noOp
Config choices: Version 1

Block 17 - CreateTicketForCustomer

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 1

Block 18 - ForGoogle2

Type / Role: n8n-nodes-base.set - set
Config choices: Version 1

Block 19 - Google Sheets2

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 1

Block 20 - EnvVariables

Type / Role: n8n-nodes-base.set - set
Config choices: Version 1

Block 21 - IF

Type / Role: n8n-nodes-base.if - if
Config choices: Version 1

Block 22 - NoOp2

Type / Role: n8n-nodes-base.noOp - noOp
Config choices: Version 1

3. Summary Table

Workflow	Push Dialpad call information to Syncro
Complexity	advanced
Nodes	22
Categories	Ticket Management
Author	Jonathan
Published	22 Feb 2022

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/1490/1490.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows

Frequently asked questions

What does Push Dialpad call information to Syncro do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management use case.

Jonathan

33 workflows

Nodes

n8n-nodes-base.httprequest n8n-nodes-base.webhook n8n-nodes-base.if n8n-nodes-base.googlesheets n8n-nodes-base.set n8n-nodes-base.noop n8n-nodes-base.function

Complexity

advanced

Published 22 Feb 2022

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/1490/1490.json

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Push Dialpad call information to Syncro

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - GetCustomer

Block 2 - Webhook

Block 3 - CreateTicket

Block 4 - GetTicket

Block 5 - IFMoreThanOne

Block 6 - Google Sheets

Block 7 - ForGoogle

Block 8 - UpdateTicket

Block 9 - ForGoogle1

Block 10 - Google Sheets1

Block 11 - NoOp

Block 12 - Contacts

Block 13 - IFContacts

Block 14 - Customers

Block 15 - IFCustomers

Block 16 - NoOp1

Block 17 - CreateTicketForCustomer

Block 18 - ForGoogle2

Block 19 - Google Sheets2

Block 20 - EnvVariables

Block 21 - IF

Block 22 - NoOp2

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions