Post unassigned Zendesk tickets to Slack

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This has been updated to support the Query feature added to the Zendesk node in 0.144.0 This workflow will post all New and Open tickets without an agent assigned to a Slack channel o...

Best for

Ticket Management automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.manualtrigger, n8n-nodes-base.cron, n8n-nodes-base.function, n8n-nodes-base.slack, n8n-nodes-base.zendesk

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Jonathan Bennetts.

Original n8n.io source

1.1 Workflow description

Title: Post unassigned Zendesk tickets to Slack
Workflow name: Post unassigned Zendesk tickets to Slack

> This has been updated to support the Query feature added to the Zendesk node in 0.144.0

This workflow will post all New and Open tickets without an agent assigned to a Slack channel on a schedule.

The function node is used in this example to merge multiple inputs into one output message which is then used as the Slack message.

The output in Slack will be similar to the below message, The "TICKET_ID" will be a link to the ticket.

> Unassigned Tickets TICKET_ID [STATUS] - TICKET_SUBJECT

Usage Update the Cron schedule, The default value is 16:30 daily. Update the Credentials in the Zendesk nodes Update the Credentials and Channel in the Slack Node Grab a coffee and enjoy!

Zendesk Query In the Zendesk node we are using the query assignee:none status<pending this returns all New and Open tickets with no assignee allowing us to remove the extra nodes.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - On clicking 'execute'

Type / Role: n8n-nodes-base.manualTrigger - manualTrigger
Config choices: Version 1

Block 2 - Cron

Type / Role: n8n-nodes-base.cron - cron
Config choices: Version 1

Block 3 - Function

Type / Role: n8n-nodes-base.function - function
Config choices: Version 1

Block 4 - Slack

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 1

Block 5 - Zendesk

Type / Role: n8n-nodes-base.zendesk - zendesk
Config choices: Version 1

3. Summary Table

Workflow	Post unassigned Zendesk tickets to Slack
Complexity	intermediate
Nodes	5
Categories	Ticket Management
Author	Jonathan Bennetts
Published	11 Oct 2021

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/1265/1265.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows

Frequently asked questions

What does Post unassigned Zendesk tickets to Slack do?

This has been updated to support the Query feature added to the Zendesk node in 0.144.0 This workflow will post all New and Open tickets without an agent assigned to a Slack channel o...

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management use case.

Jonathan Bennetts

1 workflow

Nodes

n8n-nodes-base.manualtrigger n8n-nodes-base.cron n8n-nodes-base.function n8n-nodes-base.slack n8n-nodes-base.zendesk

Complexity

intermediate

Published 11 Oct 2021

Likes 0

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Install path: /data/workflows/1265/1265.json

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Post unassigned Zendesk tickets to Slack

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - On clicking 'execute'

Block 2 - Cron

Block 3 - Function

Block 4 - Slack

Block 5 - Zendesk

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions