Generate and approve Google review replies with Groq AI and Slack

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1. Workflow Overview

How it works This workflow automatically handles new Google reviews by generating AI powered replies and deciding how to respond based on rating. Positive reviews are replied to instantly, while lo...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.googlebusinessprofile, n8n-nodes-base.set, @n8n/n8n-nodes-langchain.lmchatgroq, n8n-nodes-base.if, n8n-nodes-base.slack, n8n-nodes-base.googlebusinessprofiletrigger, n8n-nodes-base.stickynote, @n8n/n8n-nodes-langchain.agent

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Avkash Kakdiya.

Original n8n.io source

1.1 Workflow description

Title: Generate and approve Google review replies with Groq AI and Slack
Workflow name: Generate and approve Google review replies with Groq AI and Slack

How it works

This workflow automatically handles new Google reviews by generating AI-powered replies and deciding how to respond based on rating. Positive reviews are replied to instantly, while lower ratings are routed for manual approval via Slack. It ensures fast engagement without losing control over sensitive responses. The process runs continuously using a real-time trigger.

Step-by-step

Capture new reviews
Fetch New Reviews – Triggers when a new review is posted in Google Business Profile.
Edit Fields – Extracts and formats reviewer name, rating, and review text.
Generate AI response
AI Agent – Creates a contextual, human-like reply based on the review content.
Groq Chat Model – Powers the AI Agent with a language model for response generation.
Decision and response handling
If – Checks if the review rating is positive (4 or 5 stars).
Reply to review – Automatically posts reply for positive reviews.
Send message and wait for response – Sends review + AI reply to Slack for approval if rating is lower.
If1 – Checks whether the Slack response is approved.
Reply to review1 – Posts the approved reply back to Google Business Profile.

Why use this?

Respond instantly to positive reviews and boost customer engagement
Maintain control over sensitive or negative feedback with approval flow
Save time by automating repetitive review responses
Ensure consistent tone using AI-generated replies
Improve brand reputation with faster, structured responses

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Reply to review

Type / Role: n8n-nodes-base.googleBusinessProfile - googleBusinessProfile
Config choices: Version 1

Block 2 - Edit Fields

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 3 - Groq Chat Model

Type / Role: @n8n/n8n-nodes-langchain.lmChatGroq - lmChatGroq
Config choices: Version 1

Block 4 - If

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.3

Block 5 - Send message and wait for response

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 2.4

Block 6 - If1

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.3

Block 7 - Reply to review1

Type / Role: n8n-nodes-base.googleBusinessProfile - googleBusinessProfile
Config choices: Version 1

Block 8 - Fetch New Reviews

Type / Role: n8n-nodes-base.googleBusinessProfileTrigger - googleBusinessProfileTrigger
Config choices: Version 1

Block 9 - Sticky Note6

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 10 - Sticky Note7

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 11 - Sticky Note8

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 12 - Sticky Note9

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 13 - AI Agent

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 3

3. Summary Table

Workflow	Generate and approve Google review replies with Groq AI and Slack
Complexity	intermediate
Nodes	13
Categories	Ticket Management, AI Summarization
Author	Avkash Kakdiya
Published	26 Mar 2026

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/14360/14360.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does Generate and approve Google review replies with Groq AI and Slack do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Avkash Kakdiya

115 workflows

Nodes

n8n-nodes-base.googlebusinessprofile n8n-nodes-base.set @n8n/n8n-nodes-langchain.lmchatgroq n8n-nodes-base.if n8n-nodes-base.slack n8n-nodes-base.googlebusinessprofiletrigger n8n-nodes-base.stickynote @n8n/n8n-nodes-langchain.agent

Complexity

intermediate

Published 26 Mar 2026

Likes 0

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Install path: /data/workflows/14360/14360.json

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Generate and approve Google review replies with Groq AI and Slack

Workflow preview

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

How it works

Step-by-step

Why use this?

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Reply to review

Block 2 - Edit Fields

Block 3 - Groq Chat Model

Block 4 - If

Block 5 - Send message and wait for response

Block 6 - If1

Block 7 - Reply to review1

Block 8 - Fetch New Reviews

Block 9 - Sticky Note6

Block 10 - Sticky Note7

Block 11 - Sticky Note8

Block 12 - Sticky Note9

Block 13 - AI Agent

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions