Create ticket for duplicate devices in Syncro

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This workflow contains community nodes that are only compatible with the self hosted version of n8n. Using the serial number for assets, this workflow will create a ticket with the subject "Found d...

Best for

Ticket Management automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-syncrormm.syncrormm, n8n-nodes-base.filter, n8n-nodes-base.summarize, n8n-nodes-base.scheduletrigger, n8n-nodes-base.set, n8n-nodes-base.code, n8n-nodes-base.stickynote

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Dave Long.

Original n8n.io source

1.1 Workflow description

Title: Create ticket for duplicate devices in Syncro
Workflow name: Create ticket for duplicate devices in Syncro

This workflow contains community nodes that are only compatible with the self-hosted version of n8n.

Using the serial number for assets, this workflow will create a ticket with the subject "Found duplicate Serial Numbers" with a list of all of the duplicate assets for a technician to review and merge.

Duplicate assets causes incorrect billing (if customers are billed based on asset counts), and additional overhead when reviewing the history of assets when that history is spread across multiple instances.

Note: Due to limitations of the Syncro API, automatically merging duplicate assets is not possible.

How it works:

Get a list of all assets in Syncro and summarize the list based on the Customer ID, Asset Type, and Asset Serial
Create a new ticket listing all of the duplicate assets

Set up steps:

Install the Syncro RMM community node
Connect a Syncro RMM account*
Open the "Create a ticket" node and update the customer ID

*See Syncro RMM Community Node documentation for details about how to get a Syncro API key and what permissions the Syncro API key needs

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Get all assets

Type / Role: n8n-nodes-syncrormm.syncroRmm - syncroRmm
Config choices: Version 1

Block 2 - Get only duplicate serials

Type / Role: n8n-nodes-base.filter - filter
Config choices: Version 2.2

Block 3 - Count by serial number

Type / Role: n8n-nodes-base.summarize - summarize
Config choices: Version 1.1

Block 4 - Create a ticket

Type / Role: n8n-nodes-syncrormm.syncroRmm - syncroRmm
Config choices: Version 1

Block 5 - Schedule Trigger

Type / Role: n8n-nodes-base.scheduleTrigger - scheduleTrigger
Config choices: Version 1.2

Block 6 - Exclude VMs

Type / Role: n8n-nodes-base.filter - filter
Config choices: Version 2.2

Block 7 - Create labeled link field

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 8 - Format ticket comment

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 9 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Create ticket for duplicate devices in Syncro
Complexity	intermediate
Nodes	9
Categories	Ticket Management
Author	Dave Long
Published	18 Mar 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/3210/3210.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows

Frequently asked questions

What does Create ticket for duplicate devices in Syncro do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management use case.

Dave Long

1 workflow

Nodes

n8n-nodes-syncrormm.syncrormm n8n-nodes-base.filter n8n-nodes-base.summarize n8n-nodes-base.scheduletrigger n8n-nodes-base.set n8n-nodes-base.code n8n-nodes-base.stickynote

Complexity

intermediate

Published 18 Mar 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/3210/3210.json

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Create ticket for duplicate devices in Syncro

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

How it works:

Set up steps:

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Get all assets

Block 2 - Get only duplicate serials

Block 3 - Count by serial number

Block 4 - Create a ticket

Block 5 - Schedule Trigger

Block 6 - Exclude VMs

Block 7 - Create labeled link field

Block 8 - Format ticket comment

Block 9 - Sticky Note

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions