Create Teams notifications for new tickets in ConnectWise with Redis

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This Workflow does a HTTPs request to ConnectWise Manage through their REST API. It will pull all tickets in the "New" status or whichever status you like, and notify your dispatch team/personnel w...

Best for

Ticket Management automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.scheduletrigger, n8n-nodes-base.code, n8n-nodes-base.redis, n8n-nodes-base.merge, n8n-nodes-base.httprequest, n8n-nodes-base.microsoftteams

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Gavin.

Original n8n.io source

1.1 Workflow description

Title: Create Teams notifications for new tickets in ConnectWise with Redis
Workflow name: Create Teams notifications for new tickets in ConnectWise with Redis

This Workflow does a HTTPs request to ConnectWise Manage through their REST API.

It will pull all tickets in the "New" status or whichever status you like, and notify your dispatch team/personnel whenever a new ticket comes in using Microsoft Teams.

Video Explanation https://youtu.be/yaSVCybSWbM

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Schedule Trigger

Type / Role: n8n-nodes-base.scheduleTrigger - scheduleTrigger
Config choices: Version 1.1

Block 2 - Add Filterable Parameter

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 3 - Query Database

Type / Role: n8n-nodes-base.redis - redis
Config choices: Version 1

Block 4 - Filter Out Tickets that have already been sent

Type / Role: n8n-nodes-base.merge - merge
Config choices: Version 2.1

Block 5 - Get New Tickets

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.1

Block 6 - Combine like Companies

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 7 - Teams to Dispatch

Type / Role: n8n-nodes-base.microsoftTeams - microsoftTeams
Config choices: Version 1.1

Block 8 - Log in Redis

Type / Role: n8n-nodes-base.redis - redis
Config choices: Version 1

3. Summary Table

Workflow	Create Teams notifications for new tickets in ConnectWise with Redis
Complexity	intermediate
Nodes	8
Categories	Ticket Management
Author	Gavin
Published	22 Jul 2024

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/2352/2352.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows

Frequently asked questions

What does Create Teams notifications for new tickets in ConnectWise with Redis do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management use case.

Gavin

2 workflows

Nodes

n8n-nodes-base.scheduletrigger n8n-nodes-base.code n8n-nodes-base.redis n8n-nodes-base.merge n8n-nodes-base.httprequest n8n-nodes-base.microsoftteams

Complexity

intermediate

Published 22 Jul 2024

Likes 0

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Install path: /data/workflows/2352/2352.json

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Create Teams notifications for new tickets in ConnectWise with Redis

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Schedule Trigger

Block 2 - Add Filterable Parameter

Block 3 - Query Database

Block 4 - Filter Out Tickets that have already been sent

Block 5 - Get New Tickets

Block 6 - Combine like Companies

Block 7 - Teams to Dispatch

Block 8 - Log in Redis

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions