Classify & process IT requests with Jotform, Gemini AI and Google Workspace

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Who’s it for This workflow is perfect for IT departments, helpdesk teams, or internal service units that manage incoming support requests through Jotform. It automates ticket handling, classificati...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.jotformtrigger, @n8n/n8n-nodes-langchain.lmchatgooglegemini, @n8n/n8n-nodes-langchain.chainsummarization, n8n-nodes-base.gmail, @n8n/n8n-nodes-langchain.textclassifier, n8n-nodes-base.googlesheets, n8n-nodes-base.telegram, n8n-nodes-base.stickynote

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Rully Saputra.

Original n8n.io source

1.1 Workflow description

Title: Classify & process IT requests with Jotform, Gemini AI and Google Workspace
Workflow name: Classify & process IT requests with Jotform, Gemini AI and Google Workspace

Who’s it for

This workflow is perfect for IT departments, helpdesk teams, or internal service units that manage incoming support requests through Jotform. It automates ticket handling, classification, and response—saving time and ensuring consistent communication.

How it works

When a new IT service request is submitted through Jotform, this workflow automatically triggers in n8n. The submitted details (name, department, category, comments, etc.) are structured and analyzed using Google Gemini AI to summarize and classify the issue’s priority level (P0–P2).

P0 (High): Urgent issues that send an immediate Telegram alert.

P1 (Medium) / P2 (Low): Logged in Google Sheets for tracking and reporting.

After classification, the workflow sends a confirmation email to the requester via Gmail, providing a summary of their submission and current status.

How to set up

Connect your Jotform account to the Jotform Trigger node.
Add your Google Sheets, Gmail, and (optionally) Telegram credentials.
Map your Jotform fields in the “Set” node (Full Name, Department, Category, etc.).
Test by submitting a form response.

Requirements

Jotform account and published IT request form
Google Sheets account
Gmail account (for replies)
Optional: Telegram bot for real-time alerts
n8n account (cloud or self-hosted)

How to customize the workflow

Adjust AI classification logic in the Priority Classifier node.
Modify email templates for tone or format.
Add filters or additional routing for different departments.
Extend to integrate with your internal ticketing or Slack systems.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - JotForm Trigger

Type / Role: n8n-nodes-base.jotFormTrigger - jotFormTrigger
Config choices: Version 1

Block 2 - Google Gemini Chat Model

Type / Role: @n8n/n8n-nodes-langchain.lmChatGoogleGemini - lmChatGoogleGemini
Config choices: Version 1

Block 3 - Summarization Chain

Type / Role: @n8n/n8n-nodes-langchain.chainSummarization - chainSummarization
Config choices: Version 2.1

Block 4 - Reply User

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 5 - Priority Classifier

Type / Role: @n8n/n8n-nodes-langchain.textClassifier - textClassifier
Config choices: Version 1.1

Block 6 - Store to Sheets P2

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.7

Block 7 - Store to Sheets P0

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.7

Block 8 - Store to Sheets P1

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.7

Block 9 - Send to Group

Type / Role: n8n-nodes-base.telegram - telegram
Config choices: Version 1.2

Block 10 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 11 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 12 - Downstream Fields

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.4

Block 13 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Classify & process IT requests with Jotform, Gemini AI and Google Workspace
Complexity	intermediate
Nodes	13
Categories	Ticket Management, AI Summarization
Author	Rully Saputra
Published	24 Oct 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/10127/10127.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does Classify & process IT requests with Jotform, Gemini AI and Google Workspace do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Rully Saputra

12 workflows

Nodes

n8n-nodes-base.jotformtrigger @n8n/n8n-nodes-langchain.lmchatgooglegemini @n8n/n8n-nodes-langchain.chainsummarization n8n-nodes-base.gmail @n8n/n8n-nodes-langchain.textclassifier n8n-nodes-base.googlesheets n8n-nodes-base.telegram n8n-nodes-base.stickynote

Complexity

intermediate

Published 24 Oct 2025

Likes 0

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Install path: /data/workflows/10127/10127.json

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Classify & process IT requests with Jotform, Gemini AI and Google Workspace

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Who’s it for

How it works

How to set up

Requirements

How to customize the workflow

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - JotForm Trigger

Block 2 - Google Gemini Chat Model

Block 3 - Summarization Chain

Block 4 - Reply User

Block 5 - Priority Classifier

Block 6 - Store to Sheets P2

Block 7 - Store to Sheets P0

Block 8 - Store to Sheets P1

Block 9 - Send to Group

Block 10 - Sticky Note

Block 11 - Sticky Note1

Block 12 - Downstream Fields

Block 13 - Sticky Note2

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions