Classify new bugs in Linear with OpenAI's GPT-4 and move them to the right team

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Use case When working with multiple teams, bugs must get in front of the right team as quickly as possible to be resolved. Normally this includes a manual grooming of new bugs that have arrived in ...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.lineartrigger, n8n-nodes-base.filter, n8n-nodes-base.stickynote, n8n-nodes-base.linear, n8n-nodes-base.httprequest, n8n-nodes-base.set, n8n-nodes-base.if, n8n-nodes-base.slack

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Niklas Hatje.

Original n8n.io source

1.1 Workflow description

Title: Classify new bugs in Linear with OpenAI's GPT-4 and move them to the right team
Workflow name: Classify new bugs in Linear with OpenAI's GPT-4 and move them to the right team

Use case

When working with multiple teams, bugs must get in front of the right team as quickly as possible to be resolved. Normally this includes a manual grooming of new bugs that have arrived in your ticketing system (in our case Linear). We found this way too time-consuming. That's why we built this workflow.

What this workflow does

This workflow triggers every time a Linear issue is created or updated within a certain team. For us at n8n, we created one general team called Engineering where all bugs get added in the beginning. The workflow then checks if the issue meets the criteria to be auto-moved to a certain team. In our case, that means that the description is filled, that it has the bug label, and that it's in the Triage state. The workflow then classifies the bug using OpenAI's GPT-4 model before updating the team property of the Linear issue. If the AI fails to classify a team, the workflow sends an alert to Slack.

Setup

Add your Linear and OpenAi credentials
Change the team in the Linear Trigger to match your needs
Customize your teams and their areas of responsibility in the Set me up node. Please use the format [Teamname][Description/Areas of responsibility]. Also, make sure that the team names match the names in Linear exactly.
Change the Slack channel in the Set me up node to your Slack channel of choice.

How to adjust it to your needs

Play around with the context that you're giving to OpenAI, to make sure the model has enough knowledge about your teams and their areas of responsibility
Adjust the handling of AI failures to your needs

How to enhance this workflow

At n8n we use this workflow in combination with some others. E.g. we have the following things on top:

We're using an automation that enables everyone to add new bugs easily with the right data via a /bug command in Slack (check out this template if that's interesting to you)

This workflow was built using n8n version 1.30.0

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Linear Trigger

Type / Role: n8n-nodes-base.linearTrigger - linearTrigger
Config choices: Version 1

Block 2 - Only tickets that need to be classified

Type / Role: n8n-nodes-base.filter - filter
Config choices: Version 2

Block 3 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 4 - Update team

Type / Role: n8n-nodes-base.linear - linear
Config choices: Version 1

Block 5 - Get all linear teams

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 3

Block 6 - Set team ID

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.3

Block 7 - Set me up

Type / Role: n8n-nodes-base.set - set
Config choices: Version 3.3

Block 8 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 9 - Check if AI was able to find a team

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2

Block 10 - Notify in Slack

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 2.1

Block 11 - Merge data

Type / Role: n8n-nodes-base.merge - merge
Config choices: Version 2.1

Block 12 - OpenAI

Type / Role: @n8n/n8n-nodes-langchain.openAi - openAi
Config choices: Version 1

3. Summary Table

Workflow	Classify new bugs in Linear with OpenAI's GPT-4 and move them to the right team
Complexity	intermediate
Nodes	12
Categories	Ticket Management, AI Summarization
Author	Niklas Hatje
Published	29 Feb 2024

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/2154/2154.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does Classify new bugs in Linear with OpenAI's GPT-4 and move them to the right team do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Niklas Hatje

13 workflows

Nodes

n8n-nodes-base.lineartrigger n8n-nodes-base.filter n8n-nodes-base.stickynote n8n-nodes-base.linear n8n-nodes-base.httprequest n8n-nodes-base.set n8n-nodes-base.if n8n-nodes-base.slack

Complexity

intermediate

Published 29 Feb 2024

Likes 0

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Install path: /data/workflows/2154/2154.json

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Classify new bugs in Linear with OpenAI's GPT-4 and move them to the right team

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Use case

What this workflow does

Setup

How to adjust it to your needs

How to enhance this workflow

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Linear Trigger

Block 2 - Only tickets that need to be classified

Block 3 - Sticky Note

Block 4 - Update team

Block 5 - Get all linear teams

Block 6 - Set team ID

Block 7 - Set me up

Block 8 - Sticky Note1

Block 9 - Check if AI was able to find a team

Block 10 - Notify in Slack

Block 11 - Merge data

Block 12 - OpenAI

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions