Automatically create Linear issues from Gmail support request messages

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This n8n template watches a Gmail inbox for support messages and creates an equivalent issue item in Linear. How it works A scheduled trigger fetches recent Gmail messages from the inbox which coll...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.scheduletrigger, @n8n/n8n-nodes-langchain.lmchatopenai, @n8n/n8n-nodes-langchain.outputparserstructured, n8n-nodes-base.stickynote, n8n-nodes-base.markdown, n8n-nodes-base.removeduplicates, @n8n/n8n-nodes-langchain.chainllm, n8n-nodes-base.gmail

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Jimleuk.

Original n8n.io source

1.1 Workflow description

Title: Automatically create Linear issues from Gmail support request messages
Workflow name: Automatically create Linear issues from Gmail support request messages

This n8n template watches a Gmail inbox for support messages and creates an equivalent issue item in Linear.

How it works

A scheduled trigger fetches recent Gmail messages from the inbox which collects support requests.
These support requests are filtered to ensure they are only processed once and their HTML body is converted to markdown for easier parsing.
Each support request is then triaged via an AI Agent which adds appropriate labels, assesses priority and summarises a title and description of the original request.
Finally, the AI generated values are used to create an issue in Linear to be actioned.

How to use

Ensure the messages fetched are solely support requests otherwise you'll need to classify messages before processing them.
Specify the labels and priorities to use in the system prompt of the AI agent.

Requirements

Gmail for incoming support messages
OpenAI for LLM
Linear for issue management

Customising this workflow

Consider automating more steps after the issue is created such as attempting issue resolution or capacity planning.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Schedule Trigger

Type / Role: n8n-nodes-base.scheduleTrigger - scheduleTrigger
Config choices: Version 1.2

Block 2 - OpenAI Chat Model

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 3 - Structured Output Parser

Type / Role: @n8n/n8n-nodes-langchain.outputParserStructured - outputParserStructured
Config choices: Version 1.2

Block 4 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 5 - Markdown

Type / Role: n8n-nodes-base.markdown - markdown
Config choices: Version 1

Block 6 - Mark as Seen

Type / Role: n8n-nodes-base.removeDuplicates - removeDuplicates
Config choices: Version 2

Block 7 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 8 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 9 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 10 - Generate Issue From Support Request

Type / Role: @n8n/n8n-nodes-langchain.chainLlm - chainLlm
Config choices: Version 1.6

Block 11 - Get Recent Messages

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 12 - Create Issue in Linear.App

Type / Role: n8n-nodes-base.linear - linear
Config choices: Version 1

Block 13 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Automatically create Linear issues from Gmail support request messages
Complexity	intermediate
Nodes	13
Categories	Ticket Management, AI Summarization
Author	Jimleuk
Published	06 May 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/3899/3899.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does Automatically create Linear issues from Gmail support request messages do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Jimleuk

100 workflows

Nodes

n8n-nodes-base.scheduletrigger @n8n/n8n-nodes-langchain.lmchatopenai @n8n/n8n-nodes-langchain.outputparserstructured n8n-nodes-base.stickynote n8n-nodes-base.markdown n8n-nodes-base.removeduplicates @n8n/n8n-nodes-langchain.chainllm n8n-nodes-base.gmail

Complexity

intermediate

Published 06 May 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/3899/3899.json

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Automatically create Linear issues from Gmail support request messages

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

This n8n template watches a Gmail inbox for support messages and creates an equivalent issue item in Linear.

How it works

How to use

Requirements

Customising this workflow

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Schedule Trigger

Block 2 - OpenAI Chat Model

Block 3 - Structured Output Parser

Block 4 - Sticky Note1

Block 5 - Markdown

Block 6 - Mark as Seen

Block 7 - Sticky Note

Block 8 - Sticky Note2

Block 9 - Sticky Note3

Block 10 - Generate Issue From Support Request

Block 11 - Get Recent Messages

Block 12 - Create Issue in Linear.App

Block 13 - Sticky Note4

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions