Automated customer feedback triage with Gemini, Jotform, Google Sheets & Gmail replies

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

Who’s it for Teams that collect product feedback with Jotform and want automated triage: instant alerts for urgent issues, knowledge based replies to questions, and a clean backlog for suggestions....

Best for

Ticket Management automation workflows
AI Summarization automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.jotformtrigger, n8n-nodes-base.switch, @n8n/n8n-nodes-langchain.lmchatgooglegemini, @n8n/n8n-nodes-langchain.sentimentanalysis, n8n-nodes-base.telegram, n8n-nodes-base.gmail, n8n-nodes-base.googlesheetstool, @n8n/n8n-nodes-langchain.agent

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Rully Saputra.

Original n8n.io source

1.1 Workflow description

Title: Automated customer feedback triage with Gemini, Jotform, Google Sheets & Gmail replies
Workflow name: Automated customer feedback triage with Gemini, Jotform, Google Sheets & Gmail replies

Who’s it for

Teams that collect product feedback with Jotform and want automated triage: instant alerts for urgent issues, knowledge-based replies to questions, and a clean backlog for suggestions.

How it works / What it does

New Jotform submissions are classified by Feedback Type (comments, questions, suggestions) and analyzed for sentiment. Angry or negative messages trigger a Telegram alert to your support channel. Questions are answered automatically using an agent that consults your internal Google Sheet “Q&A” database, then replies via Gmail with a styled HTML email. Suggestions are summarized, sent to a team chat, and appended to a Google Sheets backlog with name, email, summary, and date. All comments are logged to a structured sheet for reporting.

How to set up

Connect your Jotform form and map fields (Name, E-mail, feedback text).
Add credentials for Google Sheets, Gmail, Telegram, and LLM.
Point the agent to your “Q&A” sheet/tab.
Test each branch (comments, questions, suggestions) with sample entries.

Requirements

Jotform account and live form
n8n (self-hosted recommended if using community/LLM nodes)
Google Sheets, Gmail, Telegram bot, and LLM API keys

How to customize the workflow

Adjust sentiment thresholds or add new categories in the Switch node.
Edit the Gmail HTML template and subject line.
Change backlog columns or target sheets/tabs.
Add rate-limits, SLA timers, or different alert channels.
Best practice: rename all nodes, add a yellow Sticky Note with this description and per-step notes, and group user-config variables in a Set node. Remove any hard-coded IDs before sharing

Knowledge base table

Suggestions database

Sentiment database

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - JotForm Trigger

Type / Role: n8n-nodes-base.jotFormTrigger - jotFormTrigger
Config choices: Version 1

Block 2 - Switch

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 3.3

Block 3 - Google Gemini Chat Model

Type / Role: @n8n/n8n-nodes-langchain.lmChatGoogleGemini - lmChatGoogleGemini
Config choices: Version 1

Block 4 - Google Gemini Chat Model1

Type / Role: @n8n/n8n-nodes-langchain.lmChatGoogleGemini - lmChatGoogleGemini
Config choices: Version 1

Block 5 - Sentiment Analysis

Type / Role: @n8n/n8n-nodes-langchain.sentimentAnalysis - sentimentAnalysis
Config choices: Version 1.1

Block 6 - Send to Support Group

Type / Role: n8n-nodes-base.telegram - telegram
Config choices: Version 1.2

Block 7 - Reply Customer

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 8 - Read Database

Type / Role: n8n-nodes-base.googleSheetsTool - googleSheetsTool
Config choices: Version 4.7

Block 9 - QnA Agent

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2.2

Block 10 - Summarize Suggestions

Type / Role: @n8n/n8n-nodes-langchain.chainSummarization - chainSummarization
Config choices: Version 2.1

Block 11 - Send a text message

Type / Role: n8n-nodes-base.telegram - telegram
Config choices: Version 1.2

Block 12 - Add to Suggestions backlog

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.7

Block 13 - Store to Comments Sheet

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.7

Block 14 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 15 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 16 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 17 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 18 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Automated customer feedback triage with Gemini, Jotform, Google Sheets & Gmail replies
Complexity	advanced
Nodes	18
Categories	Ticket Management, AI Summarization
Author	Rully Saputra
Published	14 Oct 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/9636/9636.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does Automated customer feedback triage with Gemini, Jotform, Google Sheets & Gmail replies do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Rully Saputra

12 workflows

Nodes

n8n-nodes-base.jotformtrigger n8n-nodes-base.switch @n8n/n8n-nodes-langchain.lmchatgooglegemini @n8n/n8n-nodes-langchain.sentimentanalysis n8n-nodes-base.telegram n8n-nodes-base.gmail n8n-nodes-base.googlesheetstool @n8n/n8n-nodes-langchain.agent

Complexity

advanced

Published 14 Oct 2025

Likes 0

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Install path: /data/workflows/9636/9636.json

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Automated customer feedback triage with Gemini, Jotform, Google Sheets & Gmail replies

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

Who’s it for

How it works / What it does

How to set up

Requirements

How to customize the workflow

Knowledge base table

Suggestions database

Sentiment database

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - JotForm Trigger

Block 2 - Switch

Block 3 - Google Gemini Chat Model

Block 4 - Google Gemini Chat Model1

Block 5 - Sentiment Analysis

Block 6 - Send to Support Group

Block 7 - Reply Customer

Block 8 - Read Database

Block 9 - QnA Agent

Block 10 - Summarize Suggestions

Block 11 - Send a text message

Block 12 - Add to Suggestions backlog

Block 13 - Store to Comments Sheet

Block 14 - Sticky Note

Block 15 - Sticky Note1

Block 16 - Sticky Note2

Block 17 - Sticky Note3

Block 18 - Sticky Note4

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions